
Entdecke den Snow
- Führungen
Was dich erwartet
4 Gründe Vulkana Spa Boat Ski-by-Boat zu wählen:
- Ein toller Weg, die Lyngnenalpen mit einem Hauch Komfort zu erkunden!
- Work hard and play hard! Mit der Sauna, Whirlpool und mehr!
- Erhältlich mit unterschiedlicher Reisedauer.
- Enthält Mahlzeiten und die Nutzung der Spa Einrichtungen.
Ski Abenteuer in den Lyngnen Alpen von Norwegen
Stell dir vor, wie atemberaubende, schneeweiße Fjorde über glitzerndem blauem Wasser aufsteigen, während du das warme, entspannende Wasser eines heißen Salzwasserbades im Freien genießt. Das Vulkana Spa Boot ist ein einzigartiges Abenteuer für Skifahrer und Reisende jeden Typs. Fahre die Fjorde Norwegens entlang, fahre Ski vom Gipfel bis zur See auf einer geführten Tour und kehre anschließend zum relaxen, regenerieren und rasten zu deinem schwimmenden Spa zurück, bevor es am nächsten Tag wieder losgeht.
Das Vulkana ist ein ehemaliges Fischerboot, das in ein luxuriöses Spa umgebaut wurde, das nun die arktischen Gewässer befährt, Reisende zu unglaublichen Abenteuern bringt und seinen Passagieren entspannende Spa Anwendungen bietet. Der Vulkana Spa Ski-by-Boat Trip bringt Skifahrer zu den Lyngnenalpen, wo sie 1800 Höhenmeter zwischen Gipfel und See zu erkunden können.
Touren zu schneeweißen Gipfeln & Spa an Bord vom Boot
Auf dem Vulkana Spa Boot kannst du nach einem langen Tag auf der Piste in einem heissen Salzwasser Whirlpool oder in der mit Holz beheizten Sauna relaxen. Du kannst auch einen Hechtsprung vom 7-Meter Turm des Bootes in die See machen. Ebenso findest du an Bord des Vulkana Spa Bootes ein Restaurant und eine Galerie.
Eine Reise mit dem Vulkana Spa Boat ist für drei, vier oder sechs Tage möglich. Jedes Paket enthält das Skifahren, einige Mahlzeiten und die Nutzung der Spa Einrichtungen wie Sauna, heiße Bäder und türkische Sauna (hamam). Ski Guiding ist extra und muss gebucht werden, wenn man das Boot nutzen will. Auf manchen Trips gibt es auch Angel-Exkursionen.
Private Full Charter
- Comfortable cabins
- Healthy high quality meals
- Breakfast, lunch and 3 - course dinner
- Hiking snacks
- "After ski tea"
- Snacks/fruit
- Towel / bathrobe
- Sauna
- Saltwater hot tub
- Hamam
- Professional crew: host, chef and skipper
Regular Ski by Boat Tours
- 4 days of skiing (Mon – Thurs)
- 4 nights on board in comfortable cabins
- Full board with first class chef and a service minded crew
- International certified Mountain Guide from: Bergbjørn Fjellservice
- Solid breakfast
- Luch package and snacks
- Coffee /tea
- Snacks / fruit
- “After ski tea”
- 3-course dinner
- Sauna / hot tub / hamam
- Towel / bathrobe
Regular Tours
On Vulkana, we start the day with a nice home-made breakfast. Our ski guides take you on a trip adjusted to your skills and wishes for the day. Having reached your summit, you can ski right down to the shore, where Vulkana lies waiting and the chef has prepared hot drinks and freshly made Norwegian waffles.
Enjoy the rest of the evening with all the comforts of our arctic spa: sit in the hot tub on deck or go under deck to enjoy the sauna with panoramic window. Take a steam bath in the Turkish Hamam or rest in front of the fireplace in our Zen Lounge. After a good meal, the captain takes Vulkana to a new location with a new mountain for you to explore the next day while you find rest in one of the comfortable cabins.
Private Tour
Our most popular winter adventure brings you to the epic islands, fjords and mountains in this arctic region. Many of the mountains are quite remote and only accessible by boat. We earn our turns as we hike up the mountain in the morning and cruise down fresh snow all the way to the beach. Relax in the sauna or hot-tub with a drink in the afternoon while the chef prepares a delicious evening meal. After dinner we plan the next days adventure together with the mountain guides.
We tailor each trip according to our guests´ wishes and mountain experience. Together with the guides we plan every day according to forecasts and general conditions. We do strongly recommend to use a professional mountain guide. We are more than happy to help you arrange a professional guide for your trip. For the 2017 season we have put together these standard all inclusive packages; We only offer all inclusive and full charter of boat and crew. We can take maximum 12 guests on board (10 guests and 2 guides ) Prices below require full boat and does not include guide fee.
GT&C
LineUpEXplorers GmbH (hereinafter LUEX), Köln, provides an internet-based intermediary platform for global travel-related products and services. For this purpose LUEX operates a travel information, communication and booking system on the internet. This offers travel-related products, services, and information. These terms and conditions govern the use of the entire LUEX offerings, also in particular the booking of trips, travel components and services. LUEX reserves the right to make provision for supplementary terms and conditions for certain travel-related offerings or destinations. As LUEX acts only as an intermediary, the specific and general terms and conditions of any third party offering a product or service shall also apply additionally. In the event of conflicting conditions, the general terms and conditions of LUEX shall apply preferentially.
The parties to the legal relations shall be designated as "Travellers", with a person who also makes a booking for one or more Travellers designated as a "Group leader". The member of a tour group shall also be designated as a "Group member". "Service provider" designates a company or person that delivers the actual product or service - usually on location at the destination - that LUEX (Intermediary) offers to Travellers.
1. Intermediary platform operator designation and information
LineUpEXplorers GmbH (abbreviated as LUEX)
Managing Director Tim Heising
Court Registration: HRB 99297 Cologne
Lütticher Str. 10
50674 Köln
Germany
VAT ID No.: DE221867890
Telephone: LUEX general: +49 231 97676992
LUEX bookings Surf: +49 231 97676992
LUEX bookings Snow: +49 231 97676994
Fax: +49 231 58695399
Skype: LUEX general: luex-lineupexplorers
LUEX bookings Surf: luex-surf
LUEX bookings Snow: luex-snow
2. Website
The website constitutes the fundamental information that LUEX provides to Travellers. The offers, representations, data, software, images, illustrations and information are subject to copyright in virtually their entirety. To the extent that the design, photos, selection and manner of composition and preparation have been prepared by LUEX, the rights are held exclusively by LUEX. Large quantities of information, offers and images are delivered by third parties, in particular also by Service providers. This content is also legally protected by copyright, trademark and competition law and may not be copied, transmitted or used in any manner other than within the scope of the website without the prior express written authorisation of LUEX or the rights holder, if applicable.
LUEX shall make every effort to update information and prices at all times. Nevertheless, there may be differences due to the volume of data, information and parameters. Prices and specifications can be found based on the individually prepared offering. The booking confirmation and the price calculated for the Traveller are definitive.
LUEX is unable to monitor or check all information provided, especially links to other websites. LUEX is unable to maintain and update this content. In this respect, LUEX is unable to assume any responsibility.
3. Intermediary services
LUEX facilitates the provision of travel-related products and services by Service providers in the form of travel modules and services. LUEX is not a tour operator and does not deliver, own or control any of the travel-related products and services on offer. The travel-related products and services are delivered directly by the Service provider. The offerings provided by LUEX are intended for natural persons. In this context, the Traveller / Group leader making the booking must be at least 18 years of age. A Group leader aged 18 years or over must book for under-age travel companions. The offerings are primarily intended for Travellers from Germany. In utilising this offering, the Group leader making the booking promises that they are authorised to act on behalf of their travel companions, in particular to arrange travel-related services and to conclude contractual arrangements in the name of the Travellers. The Group leader is liable to LUEX as the joint and several debtor in addition to the individual Travellers for the payment of the travel-related products and services booked. Legally binding declarations received by the Group leader are deemed to have been received by all Travellers in the tour group.
4. Bookings
To the extent that no further commitment periods have been agreed, the following shall apply: By filling in the booking templates and confirming the booking procedure, the Traveller/Group leader commissions LUEX to finalise the intermediated procurement with the Service provider. A confirmation of receipt from LUEX with respect to an order immediately after the Traveller/Group leader has transmitted the data does not constitute a binding confirmation of the intermediated travel-related products and services.
Immediately upon receipt of the booking, LUEX shall assess the availability of all the booked products and services from the Service provider/s. Following this assessment, the Traveller/Group leader shall be issued a booking confirmation. The Traveller/Group leader is obliged to check this confirmation carefully immediately upon receipt. If information appearing on the confirmation or in another document is incorrect or incomplete, the Traveller/Group leader is obliged to inform LUEX immediately - in text form if possible. Alterations at a later point in time can only be considered if LUEX could reasonably be expected to make such changes. Unreasonable alterations are such changes in particular that involve additional costs for LUEX, unless the Traveller/Group leader reimburses these costs.
A binding agreement between the Traveller and the respective Service provider shall only eventuate when the binding booking confirmation has been transmitted to the Traveller/Group leader; the automatic LUEX confirmation of receipt is not a booking confirmation.
The following applies when a Group leader makes a booking for several Travellers: With their booking, the Group leader confirms that they are permitted to legally represent the group members (Travellers) and that the Group leader is permitted to make and receive declarations on behalf of the group members. If travel vouchers are dispatched, they shall be sent solely to the Group leader for the whole tour group. Payments shall be processed exclusively through the Group leader with debt discharging effect.
The contractual obligation of LUEX is limited to the proper intermediation of the booked travel-related products and services. The contractual obligations of LUEX do not include the delivery of the booked product or service.
5. Payments, cancellation charges
LUEX is entitled to demand payment of deposits and outstanding amounts in accordance with the general terms and conditions as well as the terms and conditions of payment of the Service provider of the mediated product or service. Payment shall be collected as instructed by the respective Service provider. It is possible that the method of payment accepted by the Service provider may differ from the standard modes of payment used by LUEX or in Germany generally. The details are to be found in each of the offerings respectively. To the extent that nothing to the contrary has been agreed, the following shall apply:
Following receipt of the payment request, payment of the deposit indicated on the payment request is to be made in a single payment within one week by means of the payment method indicated. The deposit shall be at least 25% of the total price of the travel-related products or services that have been booked. The outstanding amount for the travel-related products or services is to be paid no later than 30 days prior to the commencement of travel as a single payment by means of the payment method indicated without any further request for payment. In the case of tour groups, the Group leader is responsible for ensuring consistent payment processing. The total price of a tour booked at short notice (within 30 days of tour commencement) is due immediately.
If due payments are not made or not made in full and the Traveller/Group leader does not pay after a reminder with a final due date, LUEX or the Service provider are able to withdraw from the particular agreement, unless LUEX or the Service provider is already responsible for a significant flaw, failing or shortcoming at this time. If the Traveller is responsible for the cancellation, LUEX or the Service provider can demand compensation in accordance with the agreed fixed rates for compensation. If nothing else has been stipulated within the offer/travel confirmation, the fixed rate in the event of the Traveller cancelling more than 30 days prior to departure is 25% of the price of the tour. The Traveller/Group leader is entitled to provide evidence of lower costs or costs that did not eventuate, while LUEX is free to calculate and demonstrate substantially higher costs.
LUEX assumes no currency risks. In order to minimise currency risks, LUEX shall exchange the travel payments received into the target currency of the country of the respective Service provider as soon as possible after receipt of payment. In the event of major currency fluctuations, the Traveller/Group leader shall indemnify LUEX against any proven currency exchange losses. Reimbursements shall be made solely by means of bank transfers in the currency of the recipient. Bank fees and charges shall be borne by the Traveller/Group leader.
If the Traveller/Group leader pays by bank transfer, LUEX can only facilitate a smooth booking process if the Traveller/Group leader uses the designated booking ID in the purpose field of the bank transfer which is specified in the request for payment. Otherwise LUEX may not be able to assign the payment to the correct booking. A failure to do that correctly can result in the cancellation of a trip in the worst-case scenario.
If the Traveller wishes to book not as a private individual, but as a business traveller acting on instructions or as a legal representative, this must be noted already during the booking process and cannot be subsequently altered. This can have taxation consequences and should therefore be carefully considered.
The customer shall receive a payment receipt in the form of a booking confirmation from LUEX showing the total price, either paid or to be paid to the Service provider.
6. Alterations, cancellations, reimbursements
In the event that a confirmed booking is modified or cancelled, LUEX is to be contacted as quickly as possible in this matter such that a possible solution can be sought in consultation with the Traveller/Group leader. Additional costs that result for LUEX or the Service provider shall be borne by the Traveller/Group leader, whereby LUEX reserves the right to invoice a minimum fee of €50 for changes demanded solely by the Traveller.
Should there be a modification or cancellation by LUEX / the Service provider, LUEX shall also contact the Traveller/Group leader as soon as possible and seek a possible solution.
LUEX notes explicitly that as an intermediary LUEX cannot assume responsibility for the performance of the Service provider. In particular, LUEX offers individual travel-related products and services to exotic destinations. The Traveller recognises that booking and processing these products and services are more difficult and that a higher degree of flexibility is expected of these than for mass tourism.
7. Complaints and ratings
Should the Traveller be dissatisfied with an aspect of the travel-related product or service received in a particular case and wish to submit a complaint, they are to approach the Service provider or their representative directly at the location during their current stay so that this person can attempt to solve the problem. LUEX recommends notifying the Service provider in text form that documents the shortcomings, if possible with the aid of photos.
If the problem cannot be resolved during the stay, the Service provider must be contacted within 30 days of returning from the trip. The Service provider should then respond to the correspondence according to the applicable laws and regulations. Receipt should be confirmed in 14 days and a full response received within 28 days. If this is not the case, an explanation for the delay should be received from the Service provider.
Should the travel-related product or service not match the description on the LUEX platform, the customer must approach the Service provider or their representative directly at the location during the customer's stay. LUEX shall support customers with respect to their complaint. LUEX is to be informed of the facts involved in the situation as soon as possible in order to be able to assist in finding a solution.
The Service provider is to be contacted immediately in the event of flight or transportation problems. Customers are to check information and the general terms and conditions given to customers via the Service provider before the commencement of travel.
8. Visa, passport and travel regulations
The Traveller/Group leader shall pay attention to the special visa, passport and travel regulations for the Travellers and their country of destination. LUEX makes every effort to inform customers as comprehensively and accurately as possible. To the extent that LUEX draws attention to particular details, this can only be considered as non-binding information. Considering the high number and frequency of possible amendments to regulations, Travellers/Group leaders are requested to contact the relevant embassy/consulate for the particular destination. In this respect LUEX can assume no responsibility whatsoever for any assurance, guarantee, currency or accuracy of the information. The information provided by Travellers’ ministries of foreign affairs are a reliable source with respect to many travel destinations.
It is the sole responsibility of the Traveller/Group leader to ensure that all Travellers are in possession of all requisite travel documents (passport, Visa, etc.) at the commencement of travel and that all Travellers fulfil the health requirements.
9. Insurance
To the extent that it is not expressly offered, insurance cover does not constitute part of the travel-related products and services offered. LUEX recommends that customers take out travel insurance, in particular travel cancellation cost insurance and in certain circumstances overseas travel insurance, including an overseas health cover component. LUEX names a reliable partner offering the relevant insurance policies to its customers at: http://www.luex.com/info/insurances.html.
10. Liability, responsibility
LUEX depends on the information provided to it by the Service providers with respect to the details of the travel-related goods and services. LUEX has only extremely limited opportunities to check such information with respect to their accuracy and completeness. Consequently, LUEX is unable to provide any guarantees or assurances with respect to the completeness, accuracy or currency of such information. The same applies for any other information made available by third parties.
LUEX is not liable for the availability of the travel-related product or service at the time of booking or for the performance of the booked travel-related product or service by the Service provider.
Within the scope of its performance obligations, LUEX is only liable for any losses that may result in the following cases, irrespective of legal grounds: The statutory regulations shall apply with the following restriction: Liability or minor negligence on the part of LUEX or its vicarious agents is excluded, provided that neither an essential contractual obligation was breached nor is there a case of initial incapacity, impossibility or default on the part of LUEX. Otherwise liability is limited to the value of the travel-related products and services booked, in any case however to predictable and typical losses. The exclusions of liability or facilitation shall apply in the same manner to the executive bodies of LUEX, as well as to their vicarious agents.
Travellers and Group leaders shall be liable to LUEX for each and every reservation/booking that is made in bad faith or with deceitful intent or with erroneous or incomplete personal data. The opportunity to book travel-related goods and services may only be utilised in order to make legal bookings as a Traveller or as a Group leader for a third party. At the same time, in utilising the offerings the Group leader guarantees that they are authorised and are permitted to act in the name of fellow travellers. In the event that there is a breach of these guarantee, the Group leader is liable without limitation to LUEX and their respective Service providers for the losses resulting from the aforesaid person’s actions.
In many countries there are safety standards that differ from those generally found in Europe, Australia or the USA. Travelers/Group leaders are strongly encouraged, also in their own interest, to access information once again immediately before commencing travel in accessible sources, such as the internet pages of the Foreign Office, with respect to changes in the travel regulations and safety warnings for the country of destination.
11. Final provisions
Should business terms and conditions or parts of the agreement be or become invalid, the validity of the remaining parts of the agreements shall not be affected.
Amendments or additions to all agreements, including a divergence from these general terms and conditions, are only possible in text form (written, by fax or e-mail). Oral agreements require written confirmation to be valid.
All communication between LUEX and a Traveller/Group leader is to be undertaken by e-mail if possible. The Traveller/Group leader therefore promises to receive and read e-mails and implement the information/instructions from LUEX accordingly. LUEX must be informed immediately of changes in contact details.
All contractual relations between LUEX, its customers and Service providers are subject exclusively to German law - with the exception of the UN Contract for the International Sale of Goods (CISG) convention. Köln shall be the mutually agreed place of jurisdiction for non-German Travellers.
Operator's address
Vulkana Drift ASTromsø 9008
Norway
Operator's GT&C
Terms and conditions
Introduction
This purchase is governed by the following standard sales conditions for consumer purchases of goods over the Internet. The terms of sale, together with your order, confirmed through an order confirmation, constitute the overall contractual basis for the purchase. These provisions apply as a binding contract for products / services purchased via www.vulkana.no.
Consumer purchases over the internet are mainly regulated by the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Right of Withdrawal Act and the E-Commerce Act and the Credit Purchase Act, and these laws give the consumer inalienable rights. The laws are available at www.lovdata.no. The terms of this agreement are not to be construed as limiting the statutory rights, but set out the parties’ most important rights and obligations for trade.
The conditions apply to products / services purchased from Vulkana Drift AS, hereinafter referred to as “Seller”.
Where these terms of sale require writing, this is fulfilled by using e-mail, SMS, letter, or the like.
1. The agreement
The agreement consists of these sales conditions, information provided in the order solution, the order confirmation and any specially agreed terms. In the event of any conflict between the information, what is specifically agreed between the parties will prevail, as long as it does not contravene mandatory legislation.
The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between businesses and consumers.
2. The parties
The seller is :
Vulkana Drift AS
SØNDRE TOLLBODGATE 17
9008 Tromsø
Email : post@vulkana.no
Phone :+47 911 00 626
Organization number 995786605 VAT, and is hereinafter referred to as the seller / seller.
The buyer is the consumer who makes the order, and is hereinafter referred to as the buyer / buyer.
3. Price
The stated price for products / services is the total price the buyer must pay. This price includes all taxes and additional costs. Additional costs that the seller before the purchase has not informed about, the buyer shall not bear.
All prices are in Norwegian kroner (NOK) and are shown both inclusive and exclusive VAT. The total cost of the purchase will appear before the order and include all costs associated with the purchase such as fees, charges and delivery costs. The agreed prices are binding on all parties. The seller reserves the right to make typing errors.
The accommodation reserves the right to make changes in the price as a result of increased costs of purchasing goods and services, increased taxes, market conditions or other circumstances beyond the property’s control.
4. The product
Vulkana Drift AS offers the following for ordering in their online store:
- timeslot booking for various spa experiences
- timeslot booking for cruises
5. Reservations
We reserve the right to make printing errors regarding price and information about products / services on this page. Contact us if you have any questions. We want to give you good help and a successful trade.
6. Entering into an agreement
The agreement is binding on both parties when the buyer has sent his order to the seller.
However, the agreement is not binding if there have been typing or typing errors in the offer from the seller in the ordering solution in the online store or in the buyer’s order, and the other party realized or should have realized that such an error existed.
For all products and / or services that can be ordered on the current website, the tenant / orderer must be 18 years or older. Identification must be presented at check-in. Should it turn out that the tenant is not 18 years or older, the key will not be handed over and the rental amount will not be refunded.
Check the confirmation you receive so that it is in accordance with the order. The tenant is responsible for ensuring that the contract is in accordance with the order.
Seller disclaims liability for errors that guests make if they have not complied with our terms. The terms protect you as a guest, the accommodation and the seller as distributors.
7. Payments
The seller can demand payment for the product / service from the time the order is confirmed by the seller.
The amount is reserved when ordering and deducted when the order is completed.
In the event of an order other than a booking solution and payment with an invoice, an invoice fee of NOK 80 will be added.
You will receive an email once you have completed your booking, provided you have used a correct and valid email address. Upon confirmed booking, the buyer accepts the following payment terms: The total amount must be paid when the booking takes place.
Check the confirmation you receive so that it is in accordance with the order. You are responsible for ensuring that the contract is in accordance with the order.
Seller and our affiliates are responsible for ensuring that your login information is not misused, resold to third parties or otherwise distributed without your consent. In connection with your order, you agree that we can send relevant information to your e-mail address.
When the buyer uses a credit card or debit card when paying, the seller can reserve the purchase price on the card when ordering. The card will be charged the same day as the order is confirmed by the seller.
8. Delivery
Delivery from the seller to the buyer takes place in the manner, at the place and at the time specified in the ordering solution in the online store.
Booking of spa experiences takes place from our loaction in Tromsø harbour, unless otherwise stated.
All relevant information about the order is sent to the customer’s email.
Check-in and check-out at MS Vulkana
Check in at the latest 10 minutes before the booking starts.
Extras ordered with the booking, like towels and robes, will be handed out on arrival.
9. Cancellation and change
Spa
If you cancel the spa no later than 48 hours before the booked time, 50% of the sum will be refunded. Rebooking of spa can be done free of charge no later than 48 hours before the booked time.
Cruises
If the guest cancels a cruise earlier than 48 hours before the cruise starts, the advance payment will be returned, minus a cancellation / administration fee of NOK 50 per person.
If canceled less than 48 hours before arrival when renting a boathouse and boat, the landlord retains the full amount paid. At previous check-out, the amount for outstanding nights will not be refunded.
Change of date or unit of stay must be made within 48 hours prior to arrival. There is an administration fee of NOK 200 for changes.
The customer is responsible for their own, relevant insurance premiums that apply to travel and customer / rental conditions. For example, travel and leisure insurance as well as travel and liability insurance.
10. Personal information
The seller processes personal data in accordance with the Personal Data Act. Information that can be linked to you as an individual will never be made available to other companies or be linked to other external registers. Here you can read our privacy policy.
11. Card information
When you book from the Vulkana website, the payment is processed by Paypal or Stripe, which is a secure, electronic payment solution for Visa and Mastercard / Eurocard. All card information is stored in accordance with the card companies’ regulations.
12. Complaint
Any complaints during the stay must be made to the Vulkana crew on site. Get in touch immediately, so that the defect / error can be corrected immediately and with the least possible inconvenience to the guest. Errors that are first reported on departure or later will not be compensated financially.
13. Force majeure and unsatisfactory weather conditions
The seller and our subcontractors (partners) are not responsible for unsatisfactory weather conditions, closed facilities or other conditions that are beyond the seller’s control.
We reserve the right to make incorrect pricing, descriptions of services and technical problems that may arise. The parties may withdraw from the agreement if the housing unit cannot be used due to acts of war, natural disasters, prolonged interruptions of water or electricity supplies, and similar events that neither the landlord nor the tenant could anticipate or influence.
On the basis of events that are beyond the accommodation’s control, the accommodation has the right to move the tenant to an equal or better place to live. Where possible, the tenant must be informed in advance of such changes. Such changes do not entitle the tenant to fail to pay for the stay.
14. Tenant’s responsibility
The tenant is obliged to treat the rental unit, fixtures and equipment in connection with the unit in such a way that no damage and unnecessary wear and tear occurs. Noise and noise in the rental unit that is a nuisance to our other guests will be reported. If the prosecution is not upheld, immediate eviction can be made. In such a situation, the rental amount is not refunded.
It must be quiet no later than 23.00.
In the event of damaged furniture or equipment, vandalism / damage or self-inflicted fire alarm leading to an emergency, compensation will be demanded before departure, possibly post-invoiced. The rental unit must only be inhabited by the contractual number of people.
Pets can only be brought to the units where this is allowed, and payment for this has been agreed.
Cleaning
Upon departure, the guest must clean up after themselves. Any rented extras must be left behind and placed in the wardrobe on departure.
Rented extras
Bathrobes, towels and slippers can be added to the bookings, or you can bring your own.
Damage caused by the guest to the units shall be compensated by the guest.
15. Seller’s rights in the event of the buyer’s default
If the buyer does not pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller’s side, the seller may, in accordance with the rules in the Consumer Purchase Act, Chapter 9 hold hold keys to boathouse back, or claim compensation from the buyer. The seller will also be able to claim interest in case of late payment, and collection fee depending on the circumstances..
If the consumer is prevented from fulfilling the purchase at the right time, the seller must be notified of the obstacle and its effect on the possibility of fulfilling. If the seller does not receive such notification within a reasonable time after the consumer became or should have become aware of the obstacle, the seller can claim compensation for losses that could have been avoided if he or she had received the notification in time.
Interest on late payment/collection fee
If the buyer does not pay the purchase price in accordance with the agreement, the seller can demand interest on the purchase price in accordance with the Late Payment Interest Act. In the event of non-payment, the claim can, after prior notice, be sent for collection. The buyer can then be held liable for fees under the Debt Collection Act.
16. Personal information
The person responsible for processing collected personal data is the seller. Unless the buyer agrees to something else, the seller may, in accordance with the Personal Data Act, only collect and store the personal data that is necessary for the seller to be able to carry out the obligations under the agreement. The buyer’s personal information will only be disclosed to others if it is necessary for the seller to implement the agreement with the buyer, or in statutory cases.
Read our privacy policy rules.
17. Conflict resolution
Complaints / complaints are addressed to the seller within a reasonable time, ref. section 12. The parties shall try to resolve any disputes amicably. If this does not succeed, the buyer can contact the Norwegian Consumer Agency for arbitration. The Consumer Agency is available on phone +47 23 400 600.
The European Commission’s complaints portal can also be used if you wish to lodge a complaint. This is especially relevant if you are a consumer residing in another EU country. Complaints are submitted here: http://ec.europa.eu/odr . http://ec.europa.eu/odr.
Your persönlicher Experte für diese Reise

Martin, LUEX Head of Travel, begann auf dem Skateboard in UK, bevor er dem Ruf des Powders in Kanadas Berge folgte. Nach Jahren zwischen Winter-Snow-Missions und Sommer-Wavehunts in Frankreich landete er bei LUEX. Heute leitet er unser Surf- und Snow-Team – und squeezed dabei regelmäßig Trips zu seinen Lieblings-Righthandern in Cokes und Kasabu oder in den Tree-Runs von Revelstoke. Bei LUEX bringt er seine Leidenschaft für Boardsports mit perfektem Trip-Management zusammen.


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