King Millenium II
Mentawais, Indonesien
$$ - $$$
Ability Level: Aufsteiger - Pro

Schneller Aluminium-Katamaran für maximal 12 Personen – mit großartigem Entertainment an Bord, großzügigen Gemeinschaftsbereichen und Deck-Lounge, um die Mentawais, Telos und/oder Nias zu erkunden.

Gute Gründe:

  • Maximal 12 Personen.
  • Mentawais-, Nias- und Telos-Kombos möglich!
  • Umfangreiches Entertainment an Bord!
  • Wunderschöne Deck-Lounge!
  • Täglich 2 Bier und kostenlose Softdrinks inklusive.
Ignacio Echandi
Kuratiert von:
Ignacio Echandi

Entdecke den Surf

LowPressure Stormrider Surf Guide says

Mentawai Islands, Indonesia, EAST ASIA

In a very short period of time, this wild and remote chain of islands, lying about 90k’s (55mi) off the Sumatran mainland, have become the most sought after destination for surfers looking to ride “the best waves in the world”. This bold claim is rarely disputed, as those who score a solid SW swell will testify and few return from the Mentawais disappointed with the wave quality and quantity. The key to this rapid ascension to the pinnacle of world surfing lies in the sheer concentration of truly world-class breaks and an unmatched flexibility when it comes to handling different swell and wind combinations. Being a degree or three below the equator helps massively, as the light, flukey winds provide a variety of directions unseen in other parts of Indonesia and it often transpires that proper glassy conditions bookend the day. Furthermore, the geomorphology of this seismically active region seems to cause unusual swell refraction and diffraction, creating unexpected waves round the back of islands and islets where none should normally exist. These coral encrusted lava reefs fringe a still relatively untouched rainforest and many of the tribal inhabitants of the remoter regions still cling to a traditional subsistence lifestyle, maintaining little contact with the outside world. Progress is unavoidable though and whereas 15 years ago, yacht charters were the only way to go, now a half dozen land camps have been established at the banner waves and many more are planned. This has led to Silabu Village installing 2 buoys in Pasongan harbour next to Macaronis, requiring boats to book in a week before arrival and pay a $30 mooring fee plus the $1.50 per head surfer fee, which are used for community projects. This limits the numbers to around 36 maximum, shared evenly between the resort and charters and stops anchor damage in the bay. This precedent may expand across the region if resorts can obtain the various government licenses. Threats to revoke charter licenses for boats not registered in Indonesia have been rumoured and would drastically reduce surf fleet numbers if implemented.

The hulking mass of Siberut presents a primal vista, with the hardwood forest shrouded in mist and it exudes an air of power and mystery, emanating from the mountainous interior. This largest island in the Mentawai chain has only been lightly surfed by long-range charter crews grabbing an opportunistic wave on the way to the Nias area. That means spots on the backside are more often seen from the northern tip at Tanjung Sigep, down to the impossibly sheltered Teluk Tabekat and out to the headland at Sikabaluan, but most will pass by like ships in the night. A good deal of the SW-facing coast is straight line reefs, exposed and messed up by wind and swell, but a few obvious jinks in the coast could produce a left or two at Tanjungs Sakaladat, Sataerataera and Simasuket. Many captains will have a few spots sussed for certain conditions and there are some mellow breaks in the playgrounds area that get ridden like Taileleo, a fun mal slide facing south, Pearlers peak nestled behind Masokut and a righthander round the backside near the Muara harbour. It is important to recognise that while there are 40-60 named breaks, many more are out there, being surfed by experienced captains who know the deal.

Find more general info about when to go and statistics on the Low Pressure’s Stormrider Guide website.

Nias and Hinako Islands, Indonesia, EAST ASIA

The perfect righthander at Lagundri Bay on the island of Nias was the first world-class wave discovered in the Sumatra region. Nias was first surfed in 1975, by Aussie surf pioneers Peter Troy, Kevin Lovett and John Giesel. They put up with swarms of malarial mosquitoes and the most primitive of living conditions to ride absolute perfection in the jungle. These days, it’s much easier to get to Nias Island and a slew of losmens fringe the deep bay, competing to accommodate the constant stream of surfers. The massive 2005 earthquake tipped the island, lifting reefs in the south with some waves improving and others disappearing. Just offshore in the Hinako Islands, the two super-consistent, crowd-spreading spots have also been affected; Bawa’s bowly rights have suffered while Asu’s lengthy lefts have got even hollower over the lifted reefs.

Find more general info about when to go and statistics on the Low Pressure’s Stormrider Guide website.

 

Batu Islands, Indonesia, EAST ASIA

Often referred to as the Telos, the 51 Batu Islands have dodged the bulk of the Nias and Mentawai crowds for much the same reason as the Banyaks. There are fewer big name spots and the best set-ups often require stronger swells, usually from the rarer W direction. However, consistent, year-round, headhigh surf can always be found with plenty of fun, easier line-ups that cater to most tastes and abilities. A few surf camps have opened, but for independent travellers, this place is a mission without a boat to get around and it has a reputation for malaria and other diseases. There are flights from Medan and Padang to the small strip at Lasondre on Tanahmasa, plus ferries from Nias, but most of the waves are found on the smaller islands to the NW. Check around and in between the larger islands of Telo, Sipika and the more exposed reefs of Pulau Sigata. Like the Mentawais, refraction brings swell in at unusual angles so don’t discount either end of Pulau Pini during big pulses. Down south on Tanahbala, there are some less frequented breaks with longer travelling times between them especially if going all the way to Bojo. The camps all have their own names for the spots, so it depends on who you travel with, but there is no doubt this group holds some excellent waves and since the equator runs through here, winds are rarely a problem with plenty of glass and a spot for all wind/swell combos.

Find more general info about when to go and statistics on the Low Pressure’s Stormrider Guide website.

Inklusive:
  • Guiding
  • Tow In Surfen
  • Spot-Transfer
  • Flughafen Transfer
Skill Level
Aufsteiger - Pro
Dominante Breaks
Reef Break
Crowd-Factor
Niedrig - hoch
Wetsuit empfohlen
Boardshorts
Lufttemperatur
tropisch
Erkundungslevel
mittel - hoch

Deine Unterkunft

King Millennium Surf Charters gehört zu den Pionieren der Surf-Charterboote auf den Mentawai-Inseln, mit einer Geschichte, die bis 1997 zurückreicht. Seit der Gründung im Jahr 2003 hat die Crew Jahrzehnte damit verbracht, Sumatra und die Mentawais zu erkunden, versteckte Wellen zu entdecken, die lokale Sprache und Kultur zu lernen und tiefe Wurzeln in der Region aufzubauen.

Über die Jahre hat die King Millennium Surfer aus aller Welt willkommen geheißen – von Pros bis hin zu leidenschaftlichen Travellern – die hier world-class Wellen in einem der wellenreichsten Archipele der Erde erleben wollen. Bekannt für tiefes lokales Wissen, herzliche Gastfreundschaft und eine familiäre Atmosphäre an Bord, bietet das Boot weit mehr als nur einen Platz zum Übernachten: Es ist ein echtes Zuhause auf See.

Mit großem Respekt für Umwelt und Mentawai-Kultur liefert die King Millennium nicht nur unvergessliche Surf-Abenteuer, sondern auch authentische Verbindungen zu einem der besondersten Reiseziele des globalen Surfens.

  • Paare
  • Alleinreisende
  • Gruppen
Dreibett-Einzelkabine ×4
Dreibett-Einzelkabine ×4
3 Personen
3 Einzelbetten
Geteiltes Badezimmer
3 Mahlzeiten pro Tag, Snacks, Wasser, Heißgetränke, Säfte, Softdrinks Bier (2 pro Tag und Passagier)
Schnorchel-Equipment, Inselbesuche und Angel-Equipment
Transfers von & zum Flughafen, Hotel und Boot
Nutzung des Dinghys für Transfers zu den Wellen, Stränden und Inseln oder zum Angeln
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Was dich erwartet

Surftrip-Optionen für Mentawais, Nias und Telos

Jeder Surfer hat schon vom heiligen Playground der Mentawais gehört – eines der wellenreichsten Gebiete des Planeten und der Ort, an dem Surfträume wahr werden. Weniger bekannt sind die kleinen Inseln Telos und Nias, die – wie ihr großer Bruder – ebenfalls vor der Küste Sumatras liegen. Auch sie liefern qualitativ hochwertige Wellen, bieten aber zusätzlich den Bonus, dich vom ausgetretenen Pfad weg direkt ins Abenteuerland zu führen. An Bord des schnellen Aluminium-Katamarans King Millenium II, der maximal 12 Gäste beherbergt, erlebst du diese heiligen Surfregionen mit Optionen für Mentawais, Nias und Telos – oder in Kombi.

Kabinen mit A/C für erholsame Nächte

Die Unterkunft an Bord der King Millenium II besteht aus 4 Dreibett-Kabinen, alle ausgestattet mit A/C. So sorgen auch warme Tropennächte für erholsamen Schlaf, damit du morgens frisch und voller Energie für einen Tag voller Surf aufwachst. Außerdem gibt es einen großzügigen Gemeinschaftsbereich mit TV, DVD, Wii, Plasma-Screen und Heimkino-System – Langeweile nach Sunset ausgeschlossen. Und als ob das nicht genug wäre, wartet auch noch eine traumhafte Deck-Lounge, in der du Sonne tanken oder aufs Meer schauen kannst – mit einem der zwei eisgekühlten Biere pro Tag in der Hand, die inklusive sind.

Dein King Millenium II-Trip bringt dich auf eine Ocean Surf Safari rund um die Mentawais, oder du entscheidest dich für eine Kombi Mentawais/Telos oder Telos/Nias. Wer Lust auf noch individuellere Abenteuer hat, kann aus mehreren weiteren Optionen für exklusive Charters wählen.

Das King Millenium II-Package ist ein All-Inclusive-Deal mit Mahlzeiten, Softdrinks und den erwähnten 2 Bieren pro Tag. Bist du ein erfahrener Jet-Ski-Fahrer, kannst du optional Jet-Ski-Equipment nutzen – ansonsten wird das „Big Boys’ Toy“ für Tow-Ins, Spot-Transfers oder gemeinsame Rides mit den Guides eingesetzt.

Dieser Trip ist die perfekte Wahl für jeden erfahrenen Surfer, der einen Warm-Water-Surftrip mit Quality Waves sucht – umgeben vom Exotischen und Ikonischen.

Surf

Auf deinem Surftrip mit uns surfst du world-class Wellen auf den Mentawai-Inseln – oft als das beste Surfziel der Welt bezeichnet. Unsere Boat Trips sind darauf ausgelegt, dich zur perfekten Zeit an die perfekten Wellen zu bringen, damit du dein Surfen auf das nächste Level heben und sowohl im als auch außerhalb des Wassers den Trip deines Lebens genießen kannst.

Das Boot ankert vom Sonnenaufgang bis Sunset am gewählten Spot, damit du maximale Wasserzeit hast. Die meisten Strecken werden über Nacht gefahren – ändern sich die Winde, bringt dich die erfahrene Crew auch tagsüber zu den besten Bedingungen. Mit den ständig wechselnden tropischen Winden ist das lokale Wissen und die jahrelange Erfahrung unserer Guides der Schlüssel zu den besten Sessions.

Abseits des Surfens sind die klaren Gewässer rund um Sumatra berühmt für erstklassiges Fischen – die perfekte Kombination aus Wellen, Abenteuer und Entspannung.

Wave Highlights:

  • Hollow Trees (HT’s / Lance’s Right): Einer der konstantesten, barreling Right-Hander der Welt.
  • Kandui: Heavy, shallow, schnell und hohl – eine der gefährlichsten, aber auch lohnendsten Wellen Indonesiens.
  • Pitstops: Spaßige, rippbare Sections und eine verzeihendere Alternative zu den nahegelegenen Heavy Breaks.
  • Telescopes: Lange, perfekte Barrels mit softerem Takeoff.
  • Rifles: Blitzschnelle, lange Open Barrels – oft als bester Right-Hander der Welt bezeichnet.
  • Greenbush: Kraftvoll, hohl und fotogen – liefert tiefe Barrels über flachem Reef.

Aktivitäten

  • Geführte Surf-Sessions an world-class Wellen
  • Tow-Surfing (mit Jet-Ski, auf Anfrage / abhängig von Bedingungen)
  • Angeln (die Gewässer Sumatras sind bekannt für hochwertiges Fischen)
  • Schnorcheln und Schwimmen in glasklarem Wasser
  • Entspannen an Bord (Deck-Lounge, Bugterrasse, Indoor-Gemeinschaftsbereiche)
  • Movie Nights & Gaming (Heimkino-System, Wii-Konsole)
  • Starlink Wi-Fi, um jederzeit connected zu bleiben

Ausstattung

  • Kapazität: max. 12 Gäste
  • Reisegeschwindigkeit: 12–15 Knoten
  • Geräumiger Wohnraum mit LCD, DVD-Player, Soundsystem, A/C und Starlink Wi-Fi
  • Sofas und Outdoor-Dining-Bereich mit Kühlschrank
  • Zwei komfortable Terrassen (Bug & Oberdeck) mit Boardracks und Chill-Area
  • Toilette mit Dusche
  • Voll ausgestattete Küche
  • Großzügiges Vorderdeck
  • Dinghys: 5,5 m Aluminium-Dinghy mit 80 PS + 3,5 m Aluminium-Dinghy mit 15 PS
  • Verpflegung: 3 frische Mahlzeiten täglich
    • Frühstück: Früchte, Brot, Cerealien, Pancakes, Omeletts, Kaffee/Tee
    • Lunch: Pasta, Salate, Seafood, Fleisch, Sandwiches, mexikanische Gerichte
    • Dinner: BBQs, Fisch, Fleisch
  • Snacks jederzeit verfügbar (Chips, Popcorn, Erdnüsse, Kekse, Obst, Schokolade etc.)
  • Drinks inklusive: unbegrenzt Softdrinks & Säfte + 2 Biere/Tag pro Person (weitere Biere vorab zum lokalen Preis bestellbar)
  • Sprachen an Bord: Englisch, Spanisch, Französisch, Portugiesisch, Bahasa Indonesia
  • Sicherheitsausrüstung: EPIRB-Notfallsender, GPS, Sonar, Radar, AIS, Satellitentelefon, Funkgeräte, Signalraketen, Rettungswesten, Rettungsinsel für 20 Personen
  • Crew: Erfahrene internationale Surf-Guides & zertifizierte indonesische Seeleute mit jahrelanger Charter-Erfahrung

Unsere erfahrenen Köche bereiten täglich frische, gesunde und geschmackvolle Mahlzeiten zu – ausschließlich mit den besten lokalen Zutaten, tropischen Früchten, Gemüse, Seafood und Fleisch. Selbst in den abgelegenen Mentawai-Inseln genießt du eine abwechslungsreiche Küche, liebevoll zubereitet – keine verarbeiteten Lebensmittel, sondern ehrliches, köstliches Essen.

  • Getränke: Zwei Biere pro Tag und Person sind inklusive (weitere Biere können vorab zum lokalen Preis bestellt werden). Unbegrenzt Softdrinks und Säfte sind jederzeit verfügbar.
  • Spezielle Ernährungswünsche: Vegetarische, vegane und allergiefreundliche Gerichte sind auf Anfrage möglich. Bitte gib uns das im Voraus Bescheid, damit wir dein Dining-Erlebnis individuell anpassen können.
  • Breakfast: Starte den Tag mit tropischen Früchten, frischem Brot, Müsli, Cerealien, Omeletts, Pancakes, Nudeln, Reis sowie original Sumatran Mandheling Coffee oder lokalen Tees.
  • Lunch: Eine Mischung aus internationalen Comfort Foods und frischen Favoriten – darunter Pasta, Salate, Reisgerichte, gegrilltes Fleisch, Seafood, Burger, Sandwiches und sogar mexikanische Spezialitäten.
  • Dinner: Die Abende sind ein Festmahl – mit Barbecues, fangfrischem Fisch, kräftigen Fleischgerichten und den Daily Creations des Kochs, serviert in geselliger, feierlicher Atmosphäre.
  • Snacks: Chips, Popcorn, Erdnüsse, Kekse, Biscuits, Früchte und Schokolade stehen den ganzen Tag über bereit, um deine Energie zwischen den Sessions aufzufüllen.
  • Bootstrip, 11 Surftage, 12 Nächte
  • 3 Mahlzeiten täglich, Snacks, Wasser, Heißgetränke, Säfte, Softdrinks
  • Bier (2 pro Tag und Passagier)
  • Schnorchel-Equipment, Inselbesuche und Angel-Equipment
  • Transfers: Flughafen, Hotel und Boot
  • Alle nötigen Permits für Mentawai, Telo und Nias
  • Einzelbett in klimatisierter Kabine
  • Erste-Hilfe-Set
  • Nutzung des Dinghys für Transfers zu den Wellen, Stränden und Inseln oder zum Angeln

Nicht inklusive

  • Flugtickets
  • Übergepäck oder Board-Gebühren
  • Zusatzkosten durch verspätete Surfboards
  • Persönliches Taschengeld
  • Persönliche Reiseversicherung für Unfälle, Verletzungen und medizinische Kosten (dringend empfohlen)
  • Indonesische Abflugsteuer am Flughafen
  • Andere Mahlzeiten, außer wie oben angegeben
  • Alkoholische Getränke (an Bord gegen Aufpreis erhältlich)
  • Digitale Foto- und Videoaufnahmen (gegen Aufpreis erhältlich)
  • Transport nach Padang im Notfall (Reiseversicherung empfohlen)
  • Bankgebühren

Anreise nach Padang

Der Startpunkt deines Surftrips ist der Padang International Airport (Minangkabau) auf Sumatra. Der Flughafen ist gut angebunden mit täglichen Inlandsflügen aus Jakarta und Medan, betrieben von großen indonesischen Airlines.
Für internationale Reisende gibt es zudem Direktflüge von Kuala Lumpur (Malaysia) nach Padang, dreimal täglich mit Air Asia – einfach und bequem.

Anreise zu den Mentawai-Inseln

Von Padang aus liegen die nächsten Surfbreaks der Mentawais etwa 90 Seemeilen entfernt. Die Überfahrt über Nacht durch die Mentawai Strait dauert ca. 10 Stunden, sodass du beim ersten Licht direkt ins Line-up paddeln kannst.
In seltenen Fällen kann der Hafenmeister das Auslaufen wegen Wettersperren verschieben. In diesem Fall wird die Überfahrt tagsüber nachgeholt – in der Regel sind die Bedingungen aber problemlos für die nächtliche Überfahrt.

Der letzte Tag

Am Abreisetag genießt du noch Surfen und Inselzeit bis 18:00 Uhr, bevor die nächtliche Rückfahrt nach Padang Muara Harbour beginnt. Die Überfahrt dauert 10–12 Stunden, Ankunft zwischen 4:00 und 6:00 Uhr am nächsten Morgen.
Nach einem letzten Frühstück an Bord organisieren wir deinen Transfer ins Hotel oder direkt zum Flughafen – je nach Flugplan.

Meet the Crew

Unsere erfahrene Crew ist das Herzstück des King Millenium Surf Charters. Mit Jahrzehnten an Erfahrung in den Mentawai-Inseln und darüber hinaus bringen sie unschlagbares Wissen über die Region mit – und sorgen für Sicherheit und unvergessliche Erlebnisse. Vom Kapitän bis zum Deckhand ist jedes Mitglied nach indonesischen und internationalen Standards zertifiziert.
Freundlich, gastfreundlich und für ihre Wärme bekannt, schaffen sie eine familiäre Atmosphäre an Bord. Mit über 20 Jahren Pionierarbeit in der Surf-Exploration des Sumatran-Archipels kennt die Crew die Wellen und Gewässer wie ihre Westentasche – und sorgt immer für die richtigen Entscheidungen, damit du die besten Bedingungen surfst.
Unsere professionellen Surf-Guides sind selbst leidenschaftliche Surfer, die dir helfen, die Wellen deines Lebens zu surfen – sicher, spaßig und stressfrei.
Sprachbarrieren gibt es nicht: Unser Team spricht Englisch, Französisch, Spanisch, Portugiesisch und Bahasa Indonesia. Ab dem Moment deiner Ankunft in Padang beginnt dein lebensveränderndes Surf-Abenteuer – begleitet von einer der respektiertesten Crews der Mentawais.

Bootsspezifikationen

Die King Millenium II ist eine 19 m lange Aluminium-Katamaran-Yacht (Baujahr 1996), entworfen für Komfort, Stabilität und Sicherheit auf langen Surfreisen durch die Mentawai-Inseln. Mit einer Breite von 7,5 m bietet sie großzügige Aufenthaltsbereiche und zuverlässige Performance, fährt komfortabel mit 12 Knoten (bis zu 15 Knoten).

Ausgestattet mit zwei Volvo Pentax Marine 480 PS Motoren, modernster Navigationstechnologie und mehreren Kommunikationssystemen garantiert dieses Boot sowohl Sicherheit als auch geschmeidiges Cruisen.

  • GPS Garmin 420 SI & Garmin 585 Fishfinder
  • Marine Radar & Echolot
  • AIS (Automatic Identification System)
  • EPIRB (Notfallsender)
  • VHF Radio 16 & UHF Kenwood Radio
  • Satellitentelefon
  • 5,5 m Aluminium-Dinghy mit 80 PS Konsole
  • 3,5 m Aluminium-Dinghy mit 15 PS
  • Erste-Hilfe-Set an Bord
  • 4 große, klimatisierte Kabinen für bis zu 12 Gäste
  • 8 Klimaanlagen auf dem gesamten Boot
  • Geräumiger Wohnbereich mit großer Couch, Plasma-Screen & Heimkino
  • Deck-Lounge und Bugbereich zum Relaxen und Genießen der Aussicht
  • Starlink Wi-Fi an Bord für schnelles und zuverlässiges Internet

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Following receipt of the payment request, payment of the deposit indicated on the payment request is to be made in a single payment within one week by means of the payment method indicated. The deposit shall be at least 25% of the total price of the travel-related products or services that have been booked. The outstanding amount for the travel-related products or services is to be paid no later than 30 days prior to the commencement of travel as a single payment by means of the payment method indicated without any further request for payment. In the case of tour groups, the Group leader is responsible for ensuring consistent payment processing. The total price of a tour booked at short notice (within 30 days of tour commencement) is due immediately.

If due payments are not made or not made in full and the Traveller/Group leader does not pay after a reminder with a final due date, LUEX or the Service provider are able to withdraw from the particular agreement, unless LUEX or the Service provider is already responsible for a significant flaw, failing or shortcoming at this time. If the Traveller is responsible for the cancellation, LUEX or the Service provider can demand compensation in accordance with the agreed fixed rates for compensation. If nothing else has been stipulated within the offer/travel confirmation, the fixed rate in the event of the Traveller cancelling more than 30 days prior to departure is 25% of the price of the tour. The Traveller/Group leader is entitled to provide evidence of lower costs or costs that did not eventuate, while LUEX is free to calculate and demonstrate substantially higher costs.

LUEX assumes no currency risks. In order to minimise currency risks, LUEX shall exchange the travel payments received into the target currency of the country of the respective Service provider as soon as possible after receipt of payment. In the event of major currency fluctuations, the Traveller/Group leader shall indemnify LUEX against any proven currency exchange losses. Reimbursements shall be made solely by means of bank transfers in the currency of the recipient. Bank fees and charges shall be borne by the Traveller/Group leader.

If the Traveller/Group leader pays by bank transfer, LUEX can only facilitate a smooth booking process if the Traveller/Group leader uses the designated booking ID in the purpose field of the bank transfer which is specified in the request for payment. Otherwise LUEX may not be able to assign the payment to the correct booking. A failure to do that correctly can result in the cancellation of a trip in the worst-case scenario.

If the Traveller wishes to book not as a private individual, but as a business traveller acting on instructions or as a legal representative, this must be noted already during the booking process and cannot be subsequently altered. This can have taxation consequences and should therefore be carefully considered.

The customer shall receive a payment receipt in the form of a booking confirmation from LUEX showing the total price, either paid or to be paid to the Service provider.

 

6. Alterations, cancellations, reimbursements

In the event that a confirmed booking is modified or cancelled, LUEX is to be contacted as quickly as possible in this matter such that a possible solution can be sought in consultation with the Traveller/Group leader. Additional costs that result for LUEX or the Service provider shall be borne by the Traveller/Group leader, whereby LUEX reserves the right to invoice a minimum fee of €50 for changes demanded solely by the Traveller.

Should there be a modification or cancellation by LUEX / the Service provider, LUEX shall also contact the Traveller/Group leader as soon as possible and seek a possible solution.

LUEX notes explicitly that as an intermediary LUEX cannot assume responsibility for the performance of the Service provider. In particular, LUEX offers individual travel-related products and services to exotic destinations. The Traveller recognises that booking and processing these products and services are more difficult and that a higher degree of flexibility is expected of these than for mass tourism.

 

7. Complaints and ratings

Should the Traveller be dissatisfied with an aspect of the travel-related product or service received in a particular case and wish to submit a complaint, they are to approach the Service provider or their representative directly at the location during their current stay so that this person can attempt to solve the problem. LUEX recommends notifying the Service provider in text form that documents the shortcomings, if possible with the aid of photos.

If the problem cannot be resolved during the stay, the Service provider must be contacted within 30 days of returning from the trip. The Service provider should then respond to the correspondence according to the applicable laws and regulations. Receipt should be confirmed in 14 days and a full response received within 28 days. If this is not the case, an explanation for the delay should be received from the Service provider.

Should the travel-related product or service not match the description on the LUEX platform, the customer must approach the Service provider or their representative directly at the location during the customer's stay. LUEX shall support customers with respect to their complaint. LUEX is to be informed of the facts involved in the situation as soon as possible in order to be able to assist in finding a solution.

The Service provider is to be contacted immediately in the event of flight or transportation problems. Customers are to check information and the general terms and conditions given to customers via the Service provider before the commencement of travel.

 

8. Visa, passport and travel regulations

The Traveller/Group leader shall pay attention to the special visa, passport and travel regulations for the Travellers and their country of destination. LUEX makes every effort to inform customers as comprehensively and accurately as possible. To the extent that LUEX draws attention to particular details, this can only be considered as non-binding information. Considering the high number and frequency of possible amendments to regulations, Travellers/Group leaders are requested to contact the relevant embassy/consulate for the particular destination. In this respect LUEX can assume no responsibility whatsoever for any assurance, guarantee, currency or accuracy of the information. The information provided by Travellers’ ministries of foreign affairs are a reliable source with respect to many travel destinations.

It is the sole responsibility of the Traveller/Group leader to ensure that all Travellers are in possession of all requisite travel documents (passport, Visa, etc.) at the commencement of travel and that all Travellers fulfil the health requirements.

 

9. Insurance

To the extent that it is not expressly offered, insurance cover does not constitute part of the travel-related products and services offered. LUEX recommends that customers take out travel insurance, in particular travel cancellation cost insurance and in certain circumstances overseas travel insurance, including an overseas health cover component. LUEX names a reliable partner offering the relevant insurance policies to its customers at: http://www.luex.com/info/insurances.html.

 

10. Liability, responsibility

LUEX depends on the information provided to it by the Service providers with respect to the details of the travel-related goods and services. LUEX has only extremely limited opportunities to check such information with respect to their accuracy and completeness. Consequently, LUEX is unable to provide any guarantees or assurances with respect to the completeness, accuracy or currency of such information. The same applies for any other information made available by third parties.

LUEX is not liable for the availability of the travel-related product or service at the time of booking or for the performance of the booked travel-related product or service by the Service provider.

Within the scope of its performance obligations, LUEX is only liable for any losses that may result in the following cases, irrespective of legal grounds: The statutory regulations shall apply with the following restriction: Liability or minor negligence on the part of LUEX or its vicarious agents is excluded, provided that neither an essential contractual obligation was breached nor is there a case of initial incapacity, impossibility or default on the part of LUEX. Otherwise liability is limited to the value of the travel-related products and services booked, in any case however to predictable and typical losses. The exclusions of liability or facilitation shall apply in the same manner to the executive bodies of LUEX, as well as to their vicarious agents.

Travellers and Group leaders shall be liable to LUEX for each and every reservation/booking that is made in bad faith or with deceitful intent or with erroneous or incomplete personal data. The opportunity to book travel-related goods and services may only be utilised in order to make legal bookings as a Traveller or as a Group leader for a third party. At the same time, in utilising the offerings the Group leader guarantees that they are authorised and are permitted to act in the name of fellow travellers. In the event that there is a breach of these guarantee, the Group leader is liable without limitation to LUEX and their respective Service providers for the losses resulting from the aforesaid person’s actions.

In many countries there are safety standards that differ from those generally found in Europe, Australia or the USA. Travelers/Group leaders are strongly encouraged, also in their own interest, to access information once again immediately before commencing travel in accessible sources, such as the internet pages of the Foreign Office, with respect to changes in the travel regulations and safety warnings for the country of destination.

 

11. Final provisions

Should business terms and conditions or parts of the agreement be or become invalid, the validity of the remaining parts of the agreements shall not be affected.

Amendments or additions to all agreements, including a divergence from these general terms and conditions, are only possible in text form (written, by fax or e-mail). Oral agreements require written confirmation to be valid.

All communication between LUEX and a Traveller/Group leader is to be undertaken by e-mail if possible. The Traveller/Group leader therefore promises to receive and read e-mails and implement the information/instructions from LUEX accordingly. LUEX must be informed immediately of changes in contact details.

All contractual relations between LUEX, its customers and Service providers are subject exclusively to German law - with the exception of the UN Contract for the International Sale of Goods (CISG) convention. Köln shall be the mutually agreed place of jurisdiction for non-German Travellers.

Operator's address

King Millenium
JL batang Arau No 58A Kel Batang Arau Kee padang Selatan
Padang 22716
Indonesia
2045/1/IP/PMA/2014

Operator's GT&C

No se tendrá en cuenta ninguna reserva mientras esta no se haya hecho el pago correspondiente. Se exige el pago restante, 45 días antes del viaje. De no realizarse el pago antes de ese plazo, el cliente perdería el total del depósito y las fechas de viaje reservadas. Las reservas provisionales sin pago de deposito son vigentes durante 1 semana o hasta que las mismas fechas sean requeridas por otro cliente. El operador emite dos facturas, una al contratar el viaje y otra al realizar la totalidad del pago final. La factura es emitida en nombre de King Millenium

 

 

ANULACIONES:

 

Fianza: No se devuelve el dinero en ningún caso. Importe total: El importe total deberá ser pagado mínimo 45 días antes del viaje y nunca se devolverá. No se podrá reclamar devoluciones de ningún tipo por causas de fuerza mayor / terremotos, inundaciones, mal tiempo para navegación ( decision del capitán y King Millenium Intl ) etc…/ , o por inestabilidad global, nacional, o situación política inestable que afecte o no, de forma directa a la seguridad del viaje.

K.M Intl. se reserva el derecho de cambiar de barco si por alguna razón no se pudiera utilizar el barco reservado. El precio final se calcularía basándose en el precio del barco alternativo utilizado. En el caso de sustitución de barcos, el pasajero percibirá una devolución limitada a la diferencia de precios entre los barcos. El pago de la fianza constituye la aceptación de estas condiciones. Si el viajero requiere noches extra de hotel el coste suplementario es de 45 $ por habitación doble.

 

 

RESPONSABILIDADES

Responsabilidad del viajero hacia KM Intl:

 

Los viajeros tienen ciertas responsabilidades con la empresa KM Intl. y los otros miembros del viaje. Todo viajero tiene que entender y acatar las condiciones del contrato.

Otras responsabilidades incluyen llevar equipamiento y ropa adecuados, seguir las normas de higiene estándar para prevenir enfermedades entre los viajeros y seguir una conducta respetuosa con los otros componentes del viaje actuando de una forma apropiada.

Responsabilidad de KM Intl. con el viajero:

 

Nuestro objetivo es ofrecer el mejor viaje posible, y por ello nos esforzaremos para conseguirlo. Asumimos cualquier responsabilidad sobre daños y perdidas derivadas de nuestra negligencia o la de nuestros empleados. No somos responsables por daño y pérdidas provocadas por otro cliente del viaje. Nos reservamos el derecho de desembarcar a cualquier pasajero que no cumpla con nuestras instrucciones, así como a aquellos cuyas condiciones físicas o mentales supongan un trastorno o se conviertan en un peligro para ellos o para los otros pasajeros. En estos casos no se podrá hacer reclamación económica alguna devolución de dinero.

No permitimos el consumo de sustancias estupefacientes a bordo, Indonesia tiene una de las leyes mas estrictas del mundo en cuanto a consumo y trafico se refiere, queda totalmente prohibido el consumo de drogas a bordo.

KM Intl. decidirá cuando y donde buscar refugio en funcion del tiempo. Y podrá retrasar la salida o vuelta a Padang antes o después de las fechas programadas. Sin embargo, los pasajeros podrán permanecer en el barco.

Por seguridad KM Intl se reserva la decisión de cuando, como y donde resguardarse en caso de inestabilidad atmosférica, incluyendo la posibilidad de retrasar la salida o adelantar la vuelta a Padang. Sin embargo se permitirá a los clientes permanecer en el barco durante el tiempo contratado para su viaje incluyendo las comidas.

 

 

LIMITACIÓN DE RESPONSABILIDADES

 

La compañía K.M Intl. no asume responsabilidad alguna por los accidentes o incidentes ocurridos en condiciones ordinarias del viaje y que forman parte del riesgo inherente al mismo. K.M Intl. no aceptará responsabilidad por lesiones, muerte, daños, pérdidas, retrasos, gastos o inconvenientes surgidos durante el viaje por causas ajenas a nuestro control. Por lo cual es indispensable tener contratado un seguro de viaje.

Dein persönlicher Experte für diesen Trip

Ignacio Echandi
Product Manager Surf

Nacho, unser argentinischer Surf-Experte bei LUEX, hat Swells in ganz Lateinamerika, Indonesien, Fidschi und den Malediven gejagt. Sein Business-Background hilft – aber sein Herz schlägt fürs Surfen. Wenn er nicht gerade Traumtrips für unsere Kunden plant, flitzt er voll Koffein durch’s Office. Seine Lieblingswellen? Ganz klar in den Mentawais – dort hat er seine Definition von Perfektion gefunden. Bei LUEX bringt er seine Erfahrung ein, um anderen zu helfen, epische Wellen zu scoren.

Lerne andere Experten kennen
Bernardo Ralão
Product Manager Surf
Tim Heising
Managing Director
Julia Heising
Product Manager Surf
Max Domijan
Product Manager Surf
Benoit Labat Camy
Product Manager Surf
Martin Jenner
Head of Sales

Warum du bei uns buchen solltest

  • Convenient bookings
    Convenience with a Personal Touch
    Great Availability
    Safe and Secure Bookings
    Best Price Guarantee
  • Finest Selection
    Remote and unique
    Bespoke high-end trips
    Crafted for ultimate satisfaction
  • Objective Experts
    Knowledgeable
    Independent
    Excellent
    Was sagen unsere Kunden über
    • trustpilot
      Knowledgeable

      They aren't travel agents with a surf related website, but actual surfers that are experienced in both surfing and the places that they offer travel too.

      Some of the other agents which brag as being leaders in this field are far from it.

      Mehr erfahren
      trustpilot
      Knowledgeable

      The best by far. Their actual surfers and not just travel agents that have stood up on a foamy once upon a time.
      Having tried every other agent acting in the Maldives and the surfing industry. I have finally found one that actually gets it. They aren't travel agents with a surf related website, but actual surfers that are experienced in both surfing and the places that they offer travel too. Some of the other agents which brag as being leaders in this field are far from it. There has always been some headache such as overbooking, inferior boats, or just general misinformation. These guys get it, finally.

      Jez Browning
      Jez Browning
    • google
      Independent

      He was so helpful answering a million questions over weeks leading up to departure and his suggestions about different boats, itineraries, location and the benefits of a surf guide did not seek to overstate the good things or gloss over the less desirable factors.

      Mehr erfahren
      google
      Independent

      Wanted to say a huge thank you to Ignacio and the team for helping us put together a fantastic Maldives surf trip! He was so helpful answering a million questions over weeks leading up to departure and his suggestions about different boats, itineraries, location and the benefits of a surf guide did not seek to overstate the good things or gloss over the less desirable factors. They were really constructive, pragmatic and importantly, accurate! Our group of 7 just surfers left Male very very happy men and we already planning our next trip to the Maldives. Have and will continue to recommend LUEX and Ignacio in particular, thank you again for such a great job!! Much appreciated - Adrian from Western Australia.

      Adrian Strang
      Adrian Strang
    • google
      Excellent

      Ignacio was brilliant to deal with - answered all our questions, gave some excellent advice and recommendations which really changed our trip.

      Mehr erfahren
      google
      Excellent

      We booked Sea Farer for a 10 night stay in the Maldives through Ignacio and had an amazing time!
      Ignacio was brilliant to deal with - answered all our questions, gave some excellent advice and recommendations which really changed our trip. The Sea Farer is the perfect boat - so much space, the crew were excellent and the food was delicious. We were a group of 8 intermediate Aussie surfer girls and this was just the perfect trip for us. It was a once in a lifetime experience and we're grateful that it all worked out so well! Highly recommend this boat, this company and Ignacio. We still can't wipe the smile from our faces :)

      Kindy Kindy
      Sea Farer
      Kindy Kindy
      Sea Farer
    • google
      Knowledgeable

      I really appreciated the quick responses and intimateknowledge he has of the area. Will use them again.

      Mehr erfahren
      google
      Knowledgeable

      I've done surf trips with many different companies and this is the first time I've felt compelled to write a review. Ignacio went above and beyond setting us with everything we needed for our Mentawai trip. I really appreciated the quick responses and intimate knowledge he has of the area. Will use them again.

      Blair Mathieson
      Blair Mathieson
    • google
      Independent

      Martin and his team have visit all the places they recommend many times, so they definitely know how it is on site and what to look for. This makes a huge different to many other agency's out there who just recommend stuff on average ratings or best commission fee.

      Mehr erfahren
      google
      Independent

      Thank You Martin, Ignacio and Giulia!
      Outstanding customer Service, best prices and super experience!
      I have booked for the 2nd time with LUEX and I can 100% recommend these guys. They are just nice, they have visit all the places they recommend by themselves and they just take care of your whole trip!
      The two bookings I made was for surfing Maldives. Its not easy to find out how the waves are in the Maldives and which resort is best for your needs and have the best swells at certain times. Martin and his team have visit all the places they recommend many times, so they definitely know how it is on site and what to look for. This makes a huge different to many other agency's out there who just recommend stuff on average ratings or best commission fee.
      price:
      they can match up any price you'll find in the internet, so you won't pay extra for the service even though you should. So why not take advantage of the great service they offer.
      Service:
      Quick response rate (usually same day), really nice guys and no matter what issues you have, they can support you and take care of you. Sometimes they can work out even better deals than you find on the internet.
      I will defiantly come back here next year for more surf trips and also big mountain skiing
      See you in the water :)

      Alexander Kauffmann
      Alexander Kauffmann
    • google
      Excellent

      Ignacio at LUEX was instrumental in helping us design the most epic surf trip ever. He responded quickly to emails, gave excellent insider advice on surfing details and accommodation and was patient and flexible with our booking during the Covid epidemic.

      Mehr erfahren
      google
      Excellent

      Ignacio at LUEX was instrumental in helping us design the most epic surf trip ever. He responded quickly to emails, gave excellent insider advice on surfing details and accommodation and was patient and flexible with our booking during the Covid epidemic.
      Honestly, it was the best surf trip that our family has ever had. Still glowing in the aftermath of our 2 magical months spent surfing in Indo.
      We will definitely book again with LUEX for our next surf trip to the Maldives or Indo.
      I highly recommend Ignacio as your trip planner.

      Kirsten Wardman
      Kirsten Wardman
    • google
      Knowledgeable

      The best, most knowledgeable and most professional surf tour operators out there. Always a pleasure booking through them.

      Giulio
    • google
      Independent

      Staff from LUEX, especially Tim really professional, helpful and trustful guy.
      Always good advises and best prices.
      Totally reliable and recommendable as travel agency…

      Marc Piwko
    • google
      Excellent

      Booked two surf trips to the maldives with them and excellent process throughout. Excellent communication and everything went really well, which in covid times is not easy. Definitely would 100% recommend to anyone.

      Albert Ollé
    • google
      Knowledgeable

      Martin at LUEX got us set up for a great family surf trip to the Maldives. Appreciated his expertise of the area and service was good overall.

      Kevin Wilson
    • trustpilot
      Independent

      If in doubt - DO IT
      Booked 2 Maldives trips with them now and both were excellent: honest information about locations and always at hand to help. Would highly recommend.

      Lisa Adams
    • google
      Excellent

      We had an awesome trip to the maledives and everything was organised perfectly by LUEX!

      Jakob Hoffmanns
    • google
      Knowledgeable

      LUEX is great at planning your dream surftrip! Good communication, attention with the custumer, fair price and knowledge to provide what you are looking for. Super reccomend!

      Rodrigo de Geus Cervi
    • trustpilot
      Excellent

      Maldives boat trip
      Amazing company. Nothing was too much trouble for LUEX and in particular Martin during these tricky travel times. Boat trip was truly memorable, with superb boat/crew/food and some great waves:)

      Scott Wayman
    • trustpilot
      Excellent

      We only had to think about our flights (which he offered himself to help us too) and we were set to a perfect surf trip. I can’t imagine organizing a surf trip without LUEX next time.

      Mehr erfahren
      trustpilot
      Excellent

      We had the trip of our lives. Since day 1 Ignacio was so helpful and the organization was perfect. We only had to think about our flights (which he offered himself to help us too) and we were set to a perfect surf trip. I can’t imagine organizing a surf trip without LUEX next time.

      Nicolas Allende
      Nicolas Allende
    • trustpilot
      Excellent

      What a fantastic trip I had!
      Thanks so much to Tim and the entire LUEX crew to seriously go above and beyond to make my trip to the Maldives all that more special. Your prompt communication, attention to detail AND patience was much appreciated.

      Mehr erfahren
      trustpilot
      Excellent

      What a fantastic trip I had!
      Thanks so much to Tim and the entire LUEX crew to seriously go above and beyond to make my trip to the Maldives all that more special. Your prompt communication, attention to detail AND patience was much appreciated. I always wanted to go surf in the Maldives, but I had no idea A, where to go, and B, where to stay. Tim was kind enough to exchange probably close to 30 emails, taking the time to discuss every single option that was available that matched my budget and preferences. I honestly never had a better customer experience and thought I was in good hands throughout the booking process. Everything lined up perfectly, and I had ten unforgettable days in paradise, surrounded by good people and pumping waves. Again, thanks so much for all your efforts. I'm already planning my next trip and you, Tim, are the first person I will contact.

      Bryce C
      Bryce C
    • trustpilot
      Excellent

      We will be back!
      My wife and I booked through many adventure companies already in the past, but the dedication, support and expertise of LUEX are outstanding. We just booked a trip to the Maldives and have been incredibly happy with all the support and advice we got.

      Mehr erfahren
      trustpilot
      Excellent

      We will be back!
      My wife and I booked through many adventure companies already in the past, but the dedication, support and expertise of LUEX are outstanding. We just booked a trip to the Maldives and have been incredibly happy with all the support and advice we got. We have never been as far from home and had many questions and concerns that were addressed very timely. They even sent us photos, videos and maps as well as their own experience, which was extremely helpful. We are very excited about our trip and will be back for our next holiday for sure. Thanks so much!

      Logan Meyers
      Logan Meyers
    • google
      Excellent

      Great service! I would always recommend again to book with luex! Especially Martin is really good in finding great deals!

      Lauritz Loske
    • google
      Remote and unique

      I've been on two great backcountry ski trips arranged through LUEX in far flung corners of the planet! Great advice, competitive prices and a very professional, personalised service.

      Martin Watton
    • google
      Bespoke high-end trips

      Great service and top of the line surfing trips

      Ori Burshtine
    • google
      Crafted for ultimate satisfaction

      Ignacio at LUEX was instrumental in helping us design the most epic surf trip ever. He responded quickly to emails, gave excellent insider advice on surfing details and accommodation and was patient and flexible with our booking during the Covid epidemic.

      Mehr erfahren
      google
      Crafted for ultimate satisfaction

      Ignacio at LUEX was instrumental in helping us design the most epic surf trip ever. He responded quickly to emails, gave excellent insider advice on surfing details and accommodation and was patient and flexible with our booking during the Covid epidemic.
      Honestly, it was the best surf trip that our family has ever had. Still glowing in the aftermath of our 2 magical months spent surfing in Indo.
      We will definitely book again with LUEX for our next surf trip to the Maldives or Indo.
      I highly recommend Ignacio as your trip planner.

      Kirsten Wardman
      Kirsten Wardman
    • google
      Remote and unique

      Martin and the guys at LUEX are extremely knowledgeable, attentive, responsive and have contacts with the coolest places in the best surfing spots across the globe. I have been using them for a long time and plan on keeping doing that for my surfing trips to come!

      Ugo Vitali
    • google
      Bespoke high-end trips

      Amazing service! The product offering and the service from LUEX reps is outstanding. Nacho made sure of having every detail figured out so we could just focus on relaxing and enjoying our holidays! Will book a trip again for sure, hopefully soon!

      Nicolas Roemmers
    • trustpilot
      Crafted for ultimate satisfaction

      Perfect service!!
      I wanted to book a surf camp to learn surfing and had no idea where to go. The web offers trillion of camps and I didn’t know which to book. Giulia from LUEX was fantastic and helped me find the right place.

      Mehr erfahren
      trustpilot
      Crafted for ultimate satisfaction

      Perfect service!!
      I wanted to book a surf camp to learn surfing and had no idea where to go. The web offers trillion of camps and I didn’t know which to book. Giulia from LUEX was fantastic and helped me find the right place. Had a great time and will definitely come back to LUEX to book my next surf trip.

      Moe Said
      Moe Said
    • trustpilot
      Remote and unique

      Always the best experience to book with LUEX. They are fast to answer, knowledgeable, and they just have a lot options to choose from. Just smooth.

      DerBoss Persönlich
    • trustpilot
      Bespoke high-end trips

      after some surf trips in the past i trusted the guys from luex to arrange a heli boarding trip in bc (coastal range) and i had an amazing experience- what makes the difference is that luex will analyse your profil/skills and try to find the best options for you

      Mehr erfahren
      trustpilot
      Bespoke high-end trips

      amazing company/crew
      after some surf trips in the past i trusted the guys from luex to arrange a heli boarding trip in bc (coastal range) and i had an amazing experience- what makes the difference is that luex will analyse your profil/skills and try to find the best options for you- they know all the areas and operators first hand because they share your passion- i am looking forward to my next heli trip 1.week of march- gregory / luxemburg

      Gregor Ott
      Gregor Ott
    • trustpilot
      Crafted for ultimate satisfaction

      This was the best finding ever. They are knowledge and personal, and get out of their way to solve and get a solution for you. I will book again with them for sure, as I trust their recommendation.

      Mehr erfahren
      trustpilot
      Crafted for ultimate satisfaction

      This was the best finding ever. They are knowledge and personal, and get out of their way to solve and get a solution for you. I will book again with them for sure, as I trust their recommendation. James particularly has been very accommodating with last minute trip changes and couldn’t be more grateful. Super recommended!

      Jerusa Moura
      Jerusa Moura
    • trustpilot
      Remote and unique

      I've booked several trips through LUEX already and they always deliver! I've been to Sri Lanka and Indonesia, both on land and doing life aboard and I've had some of the best trips of my life

      Mehr erfahren
      trustpilot
      Remote and unique

      LUEX always delivers!
      I've booked several trips through LUEX already and they always deliver! I've been to Sri Lanka and Indonesia, both on land and doing life aboard and I've had some of the best trips of my life. Last trip was for my honeymoon in the Ments. Nacho made sure to have all details figured out so we could just kick back and enjoy our trip! Thanks guys!

      Nicolas Roemmers
      Nicolas Roemmers
    • trustpilot
      Bespoke high-end trips

      Awesome experience!
      My husband had a awesome trip on a helicopter snowboarding trip to Canada. Martin was super awesome getting us a great deal and finding a wonderful group for my husband to join as he was traveling alone.

      Cynthia Palmer Dean
    • trustpilot
      Crafted for ultimate satisfaction

      The LUEX crew are a bunch of absolute legends. (...) All the usual sweaty, stressful logistics of tropical surf travel were eliminated so all me and my buddies had to do was relax and enjoy.

      Mehr erfahren
      trustpilot
      Crafted for ultimate satisfaction

      The LUEX crew are a bunch of absolute legends. Every minute facet of my recent trip to Niyama Resort in the Maldives was seamlessly organised by Tim and the team. All the usual sweaty, stressful logistics of tropical surf travel were eliminated so all me and my buddies had to do was relax and enjoy. They even turned the wind offshore and cranked the swell period to 15s in time for our arrival haha now that's service! Can't wait for the next one, thanks guys and speak soon :)

      Maxwell Roche
      Maxwell Roche
    • google
      Crafted for ultimate satisfaction

      I've been travelling under LUEX advise for 3 years now, and I intend to keep doing it. I had so far 2 different trips to Bali, one alone and other in a group - both were amazing! Now planning Nicarágua. So far all for surfing trips on beginner and intermediate level.

      Mehr erfahren
      google
      Crafted for ultimate satisfaction

      I've been travelling under LUEX advise for 3 years now, and I intend to keep doing it. I had so far 2 different trips to Bali, one alone and other in a group - both were amazing! Now planning Nicarágua. So far all for surfing trips on beginner and intermediate level. I really like how the process goes super clear and flexible. The agents are really helpful and have your experience at the top of their minds, advising you on seasons, where to go according to your budget, etc. It's a quite simple and pleasurable experience, you just need to think of surfing :) Thank you James and Ignacio particulary (who are actually surfers and I follow on Insta) =)

      Ana Lopes
      Ana Lopes
    • trustpilot
      Convenience with a Personal Touch

      You can trust these guys. Really trust them.
      I've been working with LUEX for several years now and they always deliver. (...) The site is flexible and adapts, allowing you to manage payments in the most appropriate way.

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      Convenience with a Personal Touch

      You can trust these guys. Really trust them.
      I've been working with LUEX for several years now and they always deliver. Good on giving advice and suggesting alternatives or add ons that add real value to my surf trips. The site is flexible and adapts, allowing you to manage payments in the most appropriate way.

      João Silva
      João Silva
    • google
      Great Availability

      Quick response rate (usually same day), really nice guys and no matter what issues you have, they can support you and take care of you. Sometimes they can work out even better deals than you find on the internet.

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      Great Availability

      Thank You Martin, Ignacio and Giulia! Outstanding customer Service, best prices and super experience!
      I have booked for the 2nd time with LUEX and I can 100% recommend these guys. They are just nice, they have visit all the places they recommend by themselves and they just take care of your whole trip!
      The two bookings I made was for surfing Maldives. Its not easy to find out how the waves are in the Maldives and which resort is best for your needs and have the best swells at certain times. Martin and his team have visit all the places they recommend many times, so they definitely know how it is on site and what to look for. This makes a huge different to many other agency's out there who just recommend stuff on average ratings or best commission fee.
      price:
      they can match up any price you'll find in the internet, so you won't pay extra for the service even though you should. So why not take advantage of the great service they offer.
      Service:
      Quick response rate (usually same day), really nice guys and no matter what issues you have, they can support you and take care of you. Sometimes they can work out even better deals than you find on the internet.
      I will defiantly come back here next year for more surf trips and also big mountain skiing
      See you in the water :)

      Alexander Kauffmann
      Alexander Kauffmann
    • google
      Safe and Secure Bookings

      ... And then COVID hit!
      Ignacio at LUEX was an absolute lifesaver and legend, as he worked with the relevant stakeholders to keep postponing and prolonging our booking until we were able to actually get on a flight and go!

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      Safe and Secure Bookings

      I had initially booked a trip through LUEX to the Mentawai's for my partner's birthday 3 years back... And then COVID hit!
      Ignacio at LUEX was an absolute lifesaver and legend, as he worked with the relevant stakeholders to keep postponing and prolonging our booking until we were able to actually get on a flight and go! We had the most magical time as the first group of guests allowed back on the Aloita island and could not have had a more memorable and remarkable trip! We made lifelong friends, ate the most delicious food and of course, had the most amazing swells! Thank you Ignacio.

      Jana Zafirovska
      Jana Zafirovska
    • google
      Best Price Guarantee

      LUEX is great at planning your dream surftrip! Good communication, attention with the custumer, fair price and knowledge to provide what you are looking for. Super reccomend!

      Rodrigo de Geus Cervi
    • google
      Convenience with a Personal Touch

      Booked two surf trips to the maldives with them and excellent process throughout. Excellent communication and everything went really well, which in covid times is not easy. Definitely would 100% recommend to anyone.

      Albert Ollé
    • google
      Great Availability

      Top service! Super guidance and prompt answers plus very friendly contact. I would absolutely recommend the service of Lineupexplorers!

      Gregor Hausammann
    • google
      Safe and Secure Bookings

      Only 1 week before a highly anticipated, fully paid, dream trip to the Maldives, we found out we were expecting twins, and wouldn’t be able to go on that trip. LUEX went above and beyond to ensure we wouldn’t lose the rights to the trip, which we were able to take 1,5 years later.

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      Safe and Secure Bookings

      We’ve been using LUEX for yearly surf trips for over 7 years ...(and that already tells you something!). Three years ago, only 1 week before a highly anticipated, fully paid, dream trip to the Maldives, we found out we were expecting twins, and wouldn’t be able to go on that trip. LUEX went above and beyond to ensure we wouldn’t lose the rights to the trip, which we were able to take 1,5 years later. We’ve always had an excellent experience with LUEX, but this episode far exceeded our expectations. Needless to say, we’ve continued booking our trips with LUEX, and highly recommended them to anyone looking for a great costumer service. LUEX - You guys rock!!!!

      Joana Antunes
      Joana Antunes
    • google
      Best Price Guarantee

      I've been on two great backcountry ski trips arranged through LUEX in far flung corners of the planet! Great advice, competitive prices and a very professional, personalised service.

      Martin Watton
    • google
      Convenience with a Personal Touch

      Super quick, detailed information and smooth booking.

      Malte Wigger
    • google
      Great Availability

      Always the best experience to book with LUEX. They are fast to answer, knowledgeable, and they just have a lot options to choose from. Just smooth.

      surfing kiel
    • trustpilot
      Best Price Guarantee

      I have always had the best experience with LUEX and I would never look elsewhere! They are amazing through the whole process and get you the best rates.

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      trustpilot
      Best Price Guarantee

      I have always had the best experience with LUEX and I would never look elsewhere! They are amazing through the whole process and get you the best rates. I have worked with Giulia Manfrini on booking my trip to Fiji and Ignacio (Nacho) Echandi for Mentawais. Both are amazing and you can trust that they will do an amazing job. Look not further when you are booking your epic surf trips. LUEX gets the job done!

      Kento Tamaki
      Kento Tamaki
    • google
      Convenience with a Personal Touch

      Fast, friendly and customized service! Highly recommended

      Gustavo Thibau
    • google
      Great Availability

      All the information I needed were clarified for me many times, since basics information about the Hotels as well as information of the waves, seasons, etc... the answers got back to me very quickly and Giulia (Agent) was very helpful.

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      Great Availability

      I used LUEX for two times '18 and '19, I had very good impressions, all the information I needed were clarified for me many times, since basics information about the Hotels as well as information of the waves, seasons, etc... the answers got back to me very quickly and Giulia (Agent) was very helpful. I look forward plan my next trip soon with them.

      Jorge
      Jorge
    • trustpilot
      Best Price Guarantee

      We had excellent customer service in April to plan our surf holiday with toddler in tow! Despite my hundreds of questions and deliberations Martin was patient and gave honest great advice, he also price matched and we got a great holiday. Would definitely book with them again.

      Abi
    • trustpilot
      Convenience with a Personal Touch

      Trip to the Maledives with LUEX. We booked a perfect trip via LUEX to the Maledives and everything went without any problems!

      Jakob Hoffmanns
    • google
      Great Availability

      We planned this trip prior to Covid and were forced to postpone it a few times. Ignacio was available at all times to help navigate the extensions and answered all our concerns promptly.

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      Great Availability

      Thank you Ignacio and the LUEX team in all your help coordinating my family trip to Fiji .
      We planned this trip prior to Covid and were forced to postpone it a few times. Ignacio was available at all times to help navigate the extensions and answered all our concerns promptly. We have been in contact for well over a year and he never dropped the ball once. We are finally on our way this August!!
      Can’t wait . Thank you Ignacio for all your help.
      And their pricing is amazing as well.

      Alex Galuz
      Alex Galuz
    • trustpilot
      Convenience with a Personal Touch

      The best choice ever!
      Thanks to LUEX for making our surf trip in Maldives on March 2020 amazing. All booking process was excellent, Giulia was GREAT and helped us in every single moment!
      We will definitely use LUEX for our next surf trips.
      Thank you!

      Sanda
    • trustpilot
      Great Availability

      They are super friendly, have fast support to answer all questions/concerns, flexible and have competitive prices.

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      Great Availability

      LUEX is my go-to site for all surf trips
      LUEX is my go-to site for ordering all my surf trips multiple times per year. They are super friendly, have fast support to answer all questions/concerns, flexible and have competitive prices. I hassle them all the time with questions for potential trips and they always happily answer! thank you guys!

      Amit Klatchko
      Amit Klatchko
    • trustpilot
      Convenience with a Personal Touch

      Having them organise numerous trips to the Maldives For my self and the group of guys I go with, there’s never a problem. Their payment portal is very easy to use and the agents on the islands are always helpful and knowledgeable. A great team

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      Convenience with a Personal Touch

      The best team for your trip
      Having used tim and the team at LUEX for a number of years on 4 or 5 trips I can’t recommend them highly enough. Having them organise numerous trips to the Maldives For my self and the group of guys I go with, there’s never a problem. Their payment portal is very easy to use and the agents on the islands are always helpful and knowledgeable. A great team

      Mike Bonurelli
      Mike Bonurelli
    • trustpilot
      Convenience with a Personal Touch

      Before the trip, I appreciated prompt responses and user friendly reservation procedure.
      After my trip in Sri Lanka I can say all the suggestions were great.

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      trustpilot
      Convenience with a Personal Touch

      Simply great
      Perfect support for your vacation!
      I received personalized recommendations about travel and surf spots!
      Before the trip, I appreciated prompt responses and user friendly reservation procedure.
      After my trip in Sri Lanka I can say all the suggestions were great.
      Special thanks to James!

      Ilaria
      Ilaria
        4.8
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