Villas

• Complimentary Wi-Fi
• Fine finishings and fixtures
• Stainless still appliances
• 100% organic bath amenities
• 100% organic cotton bed linens
• 1 King or 2 double beds- optional
• Daily housekeeping service
• Personal deposit safe
• Large private terrace
• Sleeper sofa + Spacious Closets
• Air conditioning
• Fully equipped kitchen
• Swimming Pool

General

Time and again, Guests rave about the care, and attention to detail, they experience while staying at the Nautilus Boutique Hotel in Santa Teresa, Costa Rica. A family run business, Nautilus is directed and attended to by Adi , Arik and Edi who bring warmth, hospitality, generosity of spirit and tranquility to every aspect of the hotel and restaurant experience at Nautilus.

Services

• Room service
• Private chef service upon request*
• Welcome basket with snacks and bottled water
• Grocery shopping
• Childcare upon request*
• Daily housekeeping
• Regional and International Airport pick up*
• Vacation and excursion planning, as well as booking
• In room Massage*
• Villa “romance preparation” for honeymoons and romantic getaways*
• Local day spa booking
• Restaurant reservations
• Local information
• Private and group yoga classes*
• Daily meditation hour
• Private and group Pilates classes*
• Private and group Surf lessons*
• Private raw food preparation classes*
• Bike rental
• Surf board rental
• Quad Rental

Amenities

• Onsite restaurant
• Yoga Studio
• Pool
• Lounge chairs
• Private terraces
• Gated grounds
• Free parking
• Free Wi-fi

*Additional charges may apply

Activities & Tours

With so many vacation activities and tours, there is never a dull moment when you visit Santa Teresa, Costa Rica. Some love to relax and soak up the tranquility while others are up for adventure and exploration. Whatever your thing is, we’ve got you covered.

Costa Rica is abundant with wildlife and every eco adventure tour lends opportunity to commune with nature. White faced capuchin, howler monkeys, armadillos, squirrels, white tailed deer, coati, raccoons, opossum, green and black iguanas, bats, porcupines, paca, margay, peccary, northern tamandua, agouti as well as a variety of tropical birds like the woodpecker, white threaded magpie-jay, bare throated tiger heron, crested caracara, white fronted parrot, black headed trogon, turquoise brown motmot, long tailed manakin, toucans, parrots, scarlet macaw and more.

Zip Line Canopy Tours

Fly through the canopy of the rainforest trees as the tropical jungle floor zips by below! Rich with diverse wildlife, guests will have great fun catching site of nature’s exotic wonders.

With over a kilometer of zip line cable and 9 platforms, this fast flying experience is a thrill to remember. Knowing that the strictest of safety measures are in place, guests can relax and enjoy exciting views of the Pacific Ocean and the forest from a whole new perspective up in the trees.

After the canopy tour, guests are welcome to hike the grounds and discover the forest’s many wonders up close.

Fishing Tours

A unique sport fishing experience awaits you in Mal Pais where your fishing guides are all local fishermen who have grown up in the area, fishing the waters for years. Offshore, close to shore or surf fishing are all offered and your chartered boat will be a 24 or 28 foot panga.

No fancy machines or fishing finders are needed when your guide knows the waters so well and your experience will be an authentic, organic experience that you will never forget. At the end of the day, your guide will clean the fish and your catch of marlin, sailfish, rooster fish, yellow finned tuna, red snapper or… (who knows with such abundance?) will make for a terrific dinner that evening back at the hotel.

Not into cooking? No problem- many restaurants in the area will do it up for you or you can ask the concierge to help you hire a chef to come to your place and prepare the evening’s meal.

Surfing

Surfers worldwide make their way to Costa Rica year after year for the tremendous selection of perfect breaks for every level of experience; With hundreds of kilometers of coast line and thousands of beaches, Costa Rica has become a surf enthusiast’s dream and, during recent years, has even become home to several International surf contests including the ISP Billabong Surf Games of 2009.

Mal Pais, Playa Carmen and Santa Teresa boast a wide variety of unique breaks that make it the perfect location for everyone. And just 3 minutes walking distance from Nautilus hotel is, in some opinions, the best surfing spot in town.

Bring your own board or rent one, get out there on your own or take a lesson; its all up to you but no matter what, the surfs up and you’re going to love it!

Curu National Wildlife Refuge

Curú National Wildlife Refuge and Hacienda, located on the southern Nicoya Peninsula, is thick with abundant wildlife and hosts one of the most beautiful beaches and protected bays in the area. With rich opportunity to spot some of the most exciting and interesting species, visitors will catch sight of white-faced monkeys, howler monkeys, spider monkeys, white tailed deer, collared peccary, coati, raccoons, coyotes, iguanas, scarlet macaws, toucans and hundreds of other tropical and migratory birds.

Curu is a wonderful example of a successful sustainable development program. The hacienda still boasts low levels of cattle grazing and produces tropical fruits for export. The refuge aims to produce a profit and sustain local employment while also protecting endangered habitats such as mangroves, tropical and dry forests and coral reefs

Horseback Riding

Explore the verdant hilly back lands of Mal Pais and Santa Teresa or ride close to the Cabo Blanco Nature Reserve through lush, forested river valleys and up to sight points that overlook the vast and beautiful Pacific; Sunset rides along miles of sandy beach are always a pleasure, as well.

No matter when or where you choose to ride, you’ll have great fun and find that the well cared for horses are gentle enough for beginners but spirited enough for the experienced rider to have fun.

Isla Tortuga

Consisting of two large uninhabited islands off the coast of the Nicoya Peninsula, near Paquera, the pristine white sand beaches and lush vegetation of Isla Tortuga invite guests to explore, relax, swim and snorkel. During the boat ride over from Montezuma you will have the opportunity to spot dolphins, turtles and, perhaps, even a majestic whale shark if it’s the right season. You’ll also pass the Negritos and Guayabo Sanctuaries, where you’ll spot an abundance of sea birds and their nests. Often times these tours include lunch and drinks and always, all the snorkeling gear you’ll need.

Motorcycles and Quad Rentals

Get off road on a quad or motorcycle for an adventurous ride over the mountain into Cabuya and Montezuma or explore the secluded, beautiful beaches North of Playa Hermosa and Manzanillo where you can stop for a picnic lunch, a swim and a nap under a tree.

Boat Tours

Departing from the small fisherman’s port of Malpais, your captain will take you by Panga around the tip of the peninsula where you might see sea turtles, dolphins, manta rays or whales. Of course, crowds of maritime birds and tremendous sunsets are always a guarantee and you’ll sit back with a drink and a snack while you enjoy the ocean’s wonders.

Cabo Blanco Nature Reserve

Cabo Blanco Nature Reserve boasts 1250 hectares of forest and many kilometers of dramatic coastline, which is home to hundreds of animal and plant species (including the white faced and howler monkeys and the long-tailed coati) and Cabo Blanco Reserve is one of the most popular tourist destinations on the Nicoya Peninsula.

Montezuma Day Trips

Just 40 minutes away by car or an hour by quad when you take the “scenic” route, Montezuma offers an abundance of beautiful little beaches, waterfalls, restaurants and shops.

Yoga

For those seeking engaged wellness, the Yoga Studio at Nautilus incorporates exercise, balance and wellbeing with daily yoga classes.

Our experienced instructors are available for scheduled daily sessions, as well as private classes for those who seek to incorporate a healthful practice into their daily lives while in Santa Teresa.

With beautiful surroundings and a tranquil atmosphere, The Yoga Studio at Nautilus is the perfect space to get centered while in Santa Teresa.

Massage

Indulge your senses and pamper your body with the benefits of massage during your escape in Santa Teresa, Costa Rica at the Nautilus Hotel.

Our certified, highly skilled massage therapists offer an array of modalities to benefit everyone. Be sure to book ahead of time and drift away under the skilled hands of your massage practitioner.

Deep Tissue Massage

Deep tissue massage targets the deeper layers of muscle and connective tissue. The massage therapist uses slower strokes or friction techniques across the grain of the muscle. Deep tissue massage is used for chronically tight or painful muscles, repetitive strain, postural problems, or recovery from injury. This is a great massage for surfers!

Shiatsu

Shiatsu is a form of Japanese bodywork that uses localized finger pressure in a rhythmic sequence on acupuncture meridians. 

Each point is held for two to eight seconds to improve the flow of energy and help the body regain balance.

Swedish Massage Therapy

Massage therapists use long smooth strokes, kneading, and circular movements on superficial layers of muscle using massage lotion or oil. This modality is perfect for those who want prefer gentle relaxation to deeper muscle manipulation.

Thai Massage

Like shiatsu, Thai massage aligns the energies of the body using gentle pressure on specific points. Thai massage also includes compressions and stretches. The massage is done on a floor mat and the client is fully clothed in comfortable yoga style clothing. The therapist moves your body into a sequence of postures, stretching the muscles and relaxing the joints. This is one of the most deeply relaxing massages available.

Pilates

Tone your body and achieve balanced wellness through core strength training, flexibility and awareness when you attend daily Pilates classes in the Yoga Studio at Nautilus.

Our experienced instructors are available for scheduled daily sessions, as well as private classes for those who seek to incorporate a healthful practice into their daily lives while in Santa Teresa.

Sea Kayaking

Paddle out into calm bays with your own kayak and explore the lush pacific coast line or spice it up a bit with kayak surfing in the crashing waves on any of the awesome surf spots nearby. Beautiful reefs with abundant marine life and deep, verdant mangroves ad to the never ending wonders that you’ll discover while on your kayak adventure.

Not up for cooking while on vacation? Not a problem! Step out your door and into the serene setting of Olam, the hotel restaurant, where your pallet will be delightfully pampered by the culinary perfection of Raw Chef Adi Mayer.

Sumptuous smoothies, gourmet raw dishes, super foods and vegetarian treats await to soothe your soul, strengthen your body and thrill your taste buds.

Who knew eating well could be so divine?

Deluxe 7 Night Surf & Yoga Retreat

• Airport Transfers to and from Tambor
• Accommodations in a luxurious one bedroom villa with one king or two full beds
• Daily surf instruction by one of our experienced, supportive instructors (90 min. each)
• Sunset Surf Sessions (Depending on surf conditions)
• Day trips to secret surf spots (Depending on Surf conditions)
• Full use of equipment
• Daily yoga session (90 min. each)
• Two healthy daily meals (Breakfast and lunch)
• One massage session
• One complimentary healthy power shake
• A private yoga lesson is at $65 per person. Group rate is at $50 per person.

3, 5 and 7 Day Surf & Yoga Retreats

• Accommodations in a luxurious one bedroom villa with one king or two full beds
• Daily surf instruction by one of our experienced, supportive instructors
• Daily yoga session
• Daily wellness breakfast at Olam, our own restaurant
• One massage session
• One complimentary healthy power shake

3, 5 and 7 Day Yoga Vacation Retreats

• Accommodations in a luxurious one bedroom villa with one king or two full beds
• Daily meditation
• Daily Detox Shake of greens & Cacao
• Daily wellness breakfast at Olam, our own restaurant
• One massage session
• One complimentary healthy power shake
• Daily yoga (1 or 2 classes) instruction by one of our experienced instructors

3, 5 and 7-Day Surf Vacation Package

• Accommodations in a luxurious one bedroom villa with one king or two full beds
• Daily surf instruction by one of our experienced, supportive instructors (2 per day)**
• Daily yoga sessions available*
• Daily wellness breakfast at Olam, our own restaurant
• One massage session
• One complimentary healthy power shake
• * Session fee applies
• ** 4 lessons for 3 day pkg, 8 for 5 day pkg and 12 for 7 day pkg

5 Day Eco Adventure Package

• Accommodations in a luxurious one bedroom villa with one king or two full beds
• One surf instruction by one of our experienced, supportive instructors
• One zip line canopy tour
• One horseback riding tour
• Daily yoga sessions, 2 classes are complimentary
• One complimentary dinner at Olam, our own restaurant
• Daily healthful breakfast at Olam, our own restaurant
• One massage session
• One complimentary healthy power shake

Honeymoon Package. 4 Nights and 5 days of bliss!

• Accommodations in a luxurious one bedroom villa with one king bed
• In room flower arrangement and aromatherapy
• Complimentary bottle of wine
• Four romantic, healthy and sumptuous dinners in Olam, the hotel restaurant
• Daily wellness breakfast in Olam, the hotel restaurant
• Daily yoga class led by one of our experienced, supportive instructors
• Daily meditation
• Two massage sessions for each partner (can be a couples massage or individual)

5 Day Family Vacation Package

• Accommodations in a one bedroom villa with one king and a pull out living room couch
• Daily wellness breakfast, lunch and dinner at Olam, our own restaurant
• Daily yoga sessions available with 2 complimentary sessions for adults
• One massage session
• Two complimentary eco adventure activities per person
• One complimentary healthy power shake for adults upon arrival

Paradise Found at Nautilus Hotel in Santa Teresa, Costa Rica…

In the midst of pristine jungle, and just a minute’s walk to the waves, the all- suite Nautilus Boutique Hotel offers one, and two bedroom luxury villas with fully equipped, designer kitchens, comfortable living areas, private terraces, spacious bathrooms with marble counter tops, as well as rain showers, and beautifully appointed bedrooms that feature sumptuous king, or full, size beds with 100% organic Egyptian cotton sheets.

Details make the magic and not a single one is left un-tended to at Nautilus, where you will delight in such little pleasures as organic bath products, luscious linens, fresh flowers and local art.

Within the grounds of this enchanting, gated property, guests will enjoy lush tropical gardens, a crystal clear, inviting pool with comfortable lounges and Olam, the hotel’s own vegetarian and raw food restaurant with covered al fresco dining. Upstairs from Olam, guests can take part in daily yoga, Pilates and meditation classes on the spacious new yoga deck, while surrounded by a vista of rich tropical jungle and the sounds of paradise.

Yoga, Surf, Adventure and More

We’ve got the perfect Costa Rica vacation package for you!

When you’re looking for the perfect Costa Rica vacation package, you needn’t look further than Nautilus Boutique Hotel. With something for everyone, we’ve got a variety of packages to suit every interest or occasion.

Just got married? We can’t think of a more romantic honeymoon destination than Santa Teresa. Maybe you’re a surfer or just want to learn. Not only does Costa Rica have some of the best surf in the world, Nautilus has the best surf packages.

Whatever it is you have in mind for your perfect Costa Rica vacation, we know we’ve got the perfect package for you that will bring it all together.

Surf & Yoga Vacation Package

Surf and yoga are two disciplines that compliment each other with synergistic perfection. For those seeking engaged wellness, the surf and yoga retreat at Nautilus incorporates exercise, balance and wellbeing with daily surf, yoga and meditation classes while on vacation in Santa Teresa, Costa Rica.

Beautifully supported by healthy meals and a surrounding atmosphere of serenity as well as fun, encouraging instructors, beginners and the advanced alike will come away from this retreat with a heightened sense of the here and now as balance, intent and harmony infuse the body, mind and spirit with holistic goodness.

Yoga Vacation Package

Find Serenity in a Yoga Retreat in Santa Teresa, Costa Rica…

For those seeking engaged wellness, a yoga escape to Nautilus Boutique Hotel in Santa Teresa incorporates exercise, balance and wellbeing with daily yoga and meditation classes.

Beautifully supported by healthy meals and a surrounding atmosphere of serenity as well as encouraging instructors, beginners and the advanced alike will come away from this retreat with a heightened sense of the here and now as balance, intent and harmony infuse the body, mind and spirit with holistic goodness.

Surf Vacation Package

Costa Rica Surf Vacations are Out of This World

Surfers worldwide make their way to Costa Rica year after year for the tremendous selection of perfect breaks for every level of experience; With hundreds of kilometers of coast line and thousands of beaches, Costa Rica has become a surf enthusiast’s dream and, during recent years, has even become home to several International surf contests including the ISP Billabong Surf Games of 2009.

Mal Pais, Playa Carmen and Santa Teresa boast a wide variety of unique breaks that make it the perfect location for everyone.

Whether you’re just learning or a seasoned surfer looking to improve your skill, the terrific instructors at Nautilus will give you the encouragement and coaching you need for a rapid and safe progression in your game.

Eco Adventure Vacation Package

When you plan your Nautilus Hotel Costa Rica adventure package, you will experience some of the best of what Costa Rica has to offer in this action packed experience. Hike through the reserve, fly through the forest canopy on a zip line, explore the coast on horseback and surf any or many of the hundreds of perfect breaks along the coastline; at the end of the day, you’ll relax, get pampered, unwind and enjoy your vacation from your little, luxurious jungle nest at Nautilus Boutique Hotel.

With a fundamental commitment to ecology, Costa Rica has set aside nearly 30% of its land for national parks and private reserves. Given the abundance of flora and fauna, diverse terrain, cloud forests, rain forests, oceans and rivers the slogan “no artificial ingredients”, selected by the ICT (Costa Rican Travel Institute), aptly describes this little piece of paradise known widely for its massive biodiversity.

Honeymoon Package

Bliss is a Romantic Honeymoon in Santa Teresa, Costa Rica…

Romance, seclusion and ambiance are essential for the perfect honeymoon destination and Nautilus Boutique Hotel offers much more than that. Start your marriage off with an infusion of wellness and serenity when you honeymoon at Nautilus. Long walks on the beach, phenomenal sunsets, fun nightlife, surfing, daily yoga, massage, eco adventure tours and more await you, The Newlyweds, in Santa Teresa, Costa Rica.

Family Vacation Package

Family Vacations in Costa Rica Create Lifetime Memories…

The all-inclusive family vacation package at Nautilus Boutique Hotel is the perfect escape for the family. Our family friendly, healthful meals have you taken care of so you have more time to hang out and have fun. Take a yoga class or two, get a massage, hit the beach with the kids, hang out at the pool or set up surf lessons for everyone! With so much to do, like horseback riding through the jungle or trail riding on an ATV, the gang will never get bored in Santa Teresa, Costa Rica and the comfortable villas at Nautilus are the perfect home base.

Getting to Santa Teresa / Mal Pais, Costa Rica is Easy

The beach village of Playa Santa Teresa is located in the southern tip of the Nicoya Peninsula.

This beach is known worldwide for some of the best surfing spots in Central America. Private and secluded, Playa Santa Teresa lies on the central Pacific coast of Costa Rica, and is roughly 150 km west of the capital city San Jose and is situated north of the very popular Playa Mal Pais, about 12 kilometers South East of Cobano.

Travel

By Air

Departing from San Jose, there are several 30 minutes flights to Tambor. From Tambor it will be a 40 minute drive to get to the hotel. We offer private transfers to and from the Tambor regional airport.

For more information about regional flights please visit:

• www.flysansa.com
• www.natureair.com

By Car

From San Jose: By car: Take the Panamerican Highway or the new Caldera Highway to Puntarenas, then the ferry from Puntarenas to Paquera..Follow the road from Paquera through Tambor, Cobano to Malpais/Santa Teresa.

Note: Be sure to check Ferry schedules as they change seasonally: +(506) 2661-2084 dial 4 for schedules (This information will be in Spanish)

From the Liberia international airport go south driving to Nicoya, once there follow the road to Carmona, Lepanto, Jicaral, Naranjo, Paquera, Cobano and finally to SantaTeresa.

We offer private transfers to/from San Jose and other areas.

By Bus

From the Coca Cola bus station in San Jose there is a direct bus to Mal Pais and Santa Teresa each day. Call to check on departure times as they change frequently.

To check bus schedules call: + (506) 2642 0219 (information will be in Spanish)

Pleases don’t hesitate to contact us at info@hotelNautiluscostarica.com for more information.

GT&C

LineUpEXplorers GmbH (hereinafter LUEX), Köln, provides an internet-based intermediary platform for global travel-related products and services. For this purpose LUEX operates a travel information, communication and booking system on the internet. This offers travel-related products, services, and information. These terms and conditions govern the use of the entire LUEX offerings, also in particular the booking of trips, travel components and services. LUEX reserves the right to make provision for supplementary terms and conditions for certain travel-related offerings or destinations. As LUEX acts only as an intermediary, the specific and general terms and conditions of any third party offering a product or service shall also apply additionally. In the event of conflicting conditions, the general terms and conditions of LUEX shall apply preferentially.

The parties to the legal relations shall be designated as "Travellers", with a person who also makes a booking for one or more Travellers designated as a "Group leader". The member of a tour group shall also be designated as a "Group member". "Service provider" designates a company or person that delivers the actual product or service - usually on location at the destination - that LUEX (Intermediary) offers to Travellers.

1. Intermediary platform operator designation and information

LineUpEXplorers GmbH (abbreviated as LUEX)

Managing Director Tim Heising

Court Registration: HRB 99297 Cologne

Lütticher Str. 10

50674 Köln

Germany

VAT ID No.: DE221867890

Telephone: LUEX general: +49 231 97676992

LUEX bookings Surf: +49 231 97676992

LUEX bookings Snow: +49 231 97676994

Fax: +49 231 58695399

Skype: LUEX general: luex-lineupexplorers

LUEX bookings Surf: luex-surf

LUEX bookings Snow: luex-snow

2. Website

The website constitutes the fundamental information that LUEX provides to Travellers. The offers, representations, data, software, images, illustrations and information are subject to copyright in virtually their entirety. To the extent that the design, photos, selection and manner of composition and preparation have been prepared by LUEX, the rights are held exclusively by LUEX. Large quantities of information, offers and images are delivered by third parties, in particular also by Service providers. This content is also legally protected by copyright, trademark and competition law and may not be copied, transmitted or used in any manner other than within the scope of the website without the prior express written authorisation of LUEX or the rights holder, if applicable.

LUEX shall make every effort to update information and prices at all times. Nevertheless, there may be differences due to the volume of data, information and parameters. Prices and specifications can be found based on the individually prepared offering. The booking confirmation and the price calculated for the Traveller are definitive.

LUEX is unable to monitor or check all information provided, especially links to other websites. LUEX is unable to maintain and update this content. In this respect, LUEX is unable to assume any responsibility.

3. Intermediary services

LUEX facilitates the provision of travel-related products and services by Service providers in the form of travel modules and services. LUEX is not a tour operator and does not deliver, own or control any of the travel-related products and services on offer. The travel-related products and services are delivered directly by the Service provider. The offerings provided by LUEX are intended for natural persons. In this context, the Traveller / Group leader making the booking must be at least 18 years of age. A Group leader aged 18 years or over must book for under-age travel companions. The offerings are primarily intended for Travellers from Germany. In utilising this offering, the Group leader making the booking promises that they are authorised to act on behalf of their travel companions, in particular to arrange travel-related services and to conclude contractual arrangements in the name of the Travellers. The Group leader is liable to LUEX as the joint and several debtor in addition to the individual Travellers for the payment of the travel-related products and services booked. Legally binding declarations received by the Group leader are deemed to have been received by all Travellers in the tour group.

4. Bookings

To the extent that no further commitment periods have been agreed, the following shall apply: By filling in the booking templates and confirming the booking procedure, the Traveller/Group leader commissions LUEX to finalise the intermediated procurement with the Service provider. A confirmation of receipt from LUEX with respect to an order immediately after the Traveller/Group leader has transmitted the data does not constitute a binding confirmation of the intermediated travel-related products and services.

Immediately upon receipt of the booking, LUEX shall assess the availability of all the booked products and services from the Service provider/s. Following this assessment, the Traveller/Group leader shall be issued a booking confirmation. The Traveller/Group leader is obliged to check this confirmation carefully immediately upon receipt. If information appearing on the confirmation or in another document is incorrect or incomplete, the Traveller/Group leader is obliged to inform LUEX immediately - in text form if possible. Alterations at a later point in time can only be considered if LUEX could reasonably be expected to make such changes. Unreasonable alterations are such changes in particular that involve additional costs for LUEX, unless the Traveller/Group leader reimburses these costs.

A binding agreement between the Traveller and the respective Service provider shall only eventuate when the binding booking confirmation has been transmitted to the Traveller/Group leader; the automatic LUEX confirmation of receipt is not a booking confirmation.

The following applies when a Group leader makes a booking for several Travellers: With their booking, the Group leader confirms that they are permitted to legally represent the group members (Travellers) and that the Group leader is permitted to make and receive declarations on behalf of the group members. If travel vouchers are dispatched, they shall be sent solely to the Group leader for the whole tour group. Payments shall be processed exclusively through the Group leader with debt discharging effect.

The contractual obligation of LUEX is limited to the proper intermediation of the booked travel-related products and services. The contractual obligations of LUEX do not include the delivery of the booked product or service.

5. Payments, cancellation charges

LUEX is entitled to demand payment of deposits and outstanding amounts in accordance with the general terms and conditions as well as the terms and conditions of payment of the Service provider of the mediated product or service. Payment shall be collected as instructed by the respective Service provider. It is possible that the method of payment accepted by the Service provider may differ from the standard modes of payment used by LUEX or in Germany generally. The details are to be found in each of the offerings respectively. To the extent that nothing to the contrary has been agreed, the following shall apply:

Following receipt of the payment request, payment of the deposit indicated on the payment request is to be made in a single payment within one week by means of the payment method indicated. The deposit shall be at least 25% of the total price of the travel-related products or services that have been booked. The outstanding amount for the travel-related products or services is to be paid no later than 30 days prior to the commencement of travel as a single payment by means of the payment method indicated without any further request for payment. In the case of tour groups, the Group leader is responsible for ensuring consistent payment processing. The total price of a tour booked at short notice (within 30 days of tour commencement) is due immediately.

If due payments are not made or not made in full and the Traveller/Group leader does not pay after a reminder with a final due date, LUEX or the Service provider are able to withdraw from the particular agreement, unless LUEX or the Service provider is already responsible for a significant flaw, failing or shortcoming at this time. If the Traveller is responsible for the cancellation, LUEX or the Service provider can demand compensation in accordance with the agreed fixed rates for compensation. If nothing else has been stipulated within the offer/travel confirmation, the fixed rate in the event of the Traveller cancelling more than 30 days prior to departure is 25% of the price of the tour. The Traveller/Group leader is entitled to provide evidence of lower costs or costs that did not eventuate, while LUEX is free to calculate and demonstrate substantially higher costs.

LUEX assumes no currency risks. In order to minimise currency risks, LUEX shall exchange the travel payments received into the target currency of the country of the respective Service provider as soon as possible after receipt of payment. In the event of major currency fluctuations, the Traveller/Group leader shall indemnify LUEX against any proven currency exchange losses. Reimbursements shall be made solely by means of bank transfers in the currency of the recipient. Bank fees and charges shall be borne by the Traveller/Group leader.

If the Traveller/Group leader pays by bank transfer, LUEX can only facilitate a smooth booking process if the Traveller/Group leader uses the designated booking ID in the purpose field of the bank transfer which is specified in the request for payment. Otherwise LUEX may not be able to assign the payment to the correct booking. A failure to do that correctly can result in the cancellation of a trip in the worst-case scenario.

If the Traveller wishes to book not as a private individual, but as a business traveller acting on instructions or as a legal representative, this must be noted already during the booking process and cannot be subsequently altered. This can have taxation consequences and should therefore be carefully considered.

The customer shall receive a payment receipt in the form of a booking confirmation from LUEX showing the total price, either paid or to be paid to the Service provider.

6. Alterations, cancellations, reimbursements

In the event that a confirmed booking is modified or cancelled, LUEX is to be contacted as quickly as possible in this matter such that a possible solution can be sought in consultation with the Traveller/Group leader. Additional costs that result for LUEX or the Service provider shall be borne by the Traveller/Group leader, whereby LUEX reserves the right to invoice a minimum fee of €50 for changes demanded solely by the Traveller.

Should there be a modification or cancellation by LUEX / the Service provider, LUEX shall also contact the Traveller/Group leader as soon as possible and seek a possible solution.

LUEX notes explicitly that as an intermediary LUEX cannot assume responsibility for the performance of the Service provider. In particular, LUEX offers individual travel-related products and services to exotic destinations. The Traveller recognises that booking and processing these products and services are more difficult and that a higher degree of flexibility is expected of these than for mass tourism.

7. Complaints and ratings

Should the Traveller be dissatisfied with an aspect of the travel-related product or service received in a particular case and wish to submit a complaint, they are to approach the Service provider or their representative directly at the location during their current stay so that this person can attempt to solve the problem. LUEX recommends notifying the Service provider in text form that documents the shortcomings, if possible with the aid of photos.

If the problem cannot be resolved during the stay, the Service provider must be contacted within 30 days of returning from the trip. The Service provider should then respond to the correspondence according to the applicable laws and regulations. Receipt should be confirmed in 14 days and a full response received within 28 days. If this is not the case, an explanation for the delay should be received from the Service provider.

Should the travel-related product or service not match the description on the LUEX platform, the customer must approach the Service provider or their representative directly at the location during the customer's stay. LUEX shall support customers with respect to their complaint. LUEX is to be informed of the facts involved in the situation as soon as possible in order to be able to assist in finding a solution.

The Service provider is to be contacted immediately in the event of flight or transportation problems. Customers are to check information and the general terms and conditions given to customers via the Service provider before the commencement of travel.

8. Visa, passport and travel regulations

The Traveller/Group leader shall pay attention to the special visa, passport and travel regulations for the Travellers and their country of destination. LUEX makes every effort to inform customers as comprehensively and accurately as possible. To the extent that LUEX draws attention to particular details, this can only be considered as non-binding information. Considering the high number and frequency of possible amendments to regulations, Travellers/Group leaders are requested to contact the relevant embassy/consulate for the particular destination. In this respect LUEX can assume no responsibility whatsoever for any assurance, guarantee, currency or accuracy of the information. The information provided by Travellers’ ministries of foreign affairs are a reliable source with respect to many travel destinations.

It is the sole responsibility of the Traveller/Group leader to ensure that all Travellers are in possession of all requisite travel documents (passport, Visa, etc.) at the commencement of travel and that all Travellers fulfil the health requirements.

9. Insurance

To the extent that it is not expressly offered, insurance cover does not constitute part of the travel-related products and services offered. LUEX recommends that customers take out travel insurance, in particular travel cancellation cost insurance and in certain circumstances overseas travel insurance, including an overseas health cover component. LUEX names a reliable partner offering the relevant insurance policies to its customers at: http://www.luex.com/info/insurances.html.

10. Liability, responsibility

LUEX depends on the information provided to it by the Service providers with respect to the details of the travel-related goods and services. LUEX has only extremely limited opportunities to check such information with respect to their accuracy and completeness. Consequently, LUEX is unable to provide any guarantees or assurances with respect to the completeness, accuracy or currency of such information. The same applies for any other information made available by third parties.

LUEX is not liable for the availability of the travel-related product or service at the time of booking or for the performance of the booked travel-related product or service by the Service provider.

Within the scope of its performance obligations, LUEX is only liable for any losses that may result in the following cases, irrespective of legal grounds: The statutory regulations shall apply with the following restriction: Liability or minor negligence on the part of LUEX or its vicarious agents is excluded, provided that neither an essential contractual obligation was breached nor is there a case of initial incapacity, impossibility or default on the part of LUEX. Otherwise liability is limited to the value of the travel-related products and services booked, in any case however to predictable and typical losses. The exclusions of liability or facilitation shall apply in the same manner to the executive bodies of LUEX, as well as to their vicarious agents.

Travellers and Group leaders shall be liable to LUEX for each and every reservation/booking that is made in bad faith or with deceitful intent or with erroneous or incomplete personal data. The opportunity to book travel-related goods and services may only be utilised in order to make legal bookings as a Traveller or as a Group leader for a third party. At the same time, in utilising the offerings the Group leader guarantees that they are authorised and are permitted to act in the name of fellow travellers. In the event that there is a breach of these guarantee, the Group leader is liable without limitation to LUEX and their respective Service providers for the losses resulting from the aforesaid person’s actions.

In many countries there are safety standards that differ from those generally found in Europe, Australia or the USA. Travelers/Group leaders are strongly encouraged, also in their own interest, to access information once again immediately before commencing travel in accessible sources, such as the internet pages of the Foreign Office, with respect to changes in the travel regulations and safety warnings for the country of destination.

11. Final provisions

Should business terms and conditions or parts of the agreement be or become invalid, the validity of the remaining parts of the agreements shall not be affected.

Amendments or additions to all agreements, including a divergence from these general terms and conditions, are only possible in text form (written, by fax or e-mail). Oral agreements require written confirmation to be valid.

All communication between LUEX and a Traveller/Group leader is to be undertaken by e-mail if possible. The Traveller/Group leader therefore promises to receive and read e-mails and implement the information/instructions from LUEX accordingly. LUEX must be informed immediately of changes in contact details.

All contractual relations between LUEX, its customers and Service providers are subject exclusively to German law - with the exception of the UN Contract for the International Sale of Goods (CISG) convention. Köln shall be the mutually agreed place of jurisdiction for non-German Travellers.

Operator's address