
Entdecke den Surf
Low Pressure Stormrider Surf Guide says:
Sri Lanka, the teardrop-shaped island falling from the southern tip of India, is the best-known and busiest surf destination on the Subcontinent. The south coast of this extraordinarily beautiful country is open to the same regular, long distance SW swells that pepper Indonesia. However, unlike Indonesia, unfavourable, local, monsoonal wind patterns arrive during the prime May-Oct swell season, bringing onshore winds. This means that most surf travellers, wanting to score glassy conditions, venture here during the much quieter swell period of Dec-March, but even at this time of year waist to head high waves are common and the conditions are perfect. The centre of the south coast surf scene are the handful of reefs in the resort town of Hikkaduwa.
To the East much of the beachbreak is shoredump most of the time but there are a lot of rocky coves that can transform unruly swells into something worth searching for. Check out Dickwella, Nilwella, Tangalla and the extensive sands leading to Hambantota, before the main road heads inland to skirt the massive wilderness of the Yala National Park and onto the sandy right points of Southeast Sri Lanka.
Find more general info about when to go and statistics on the Low Pressure Stormrider Guide website.
- Guiding
- Spot-Transfer
- Flughafen Transfer
Deine Unterkunft
- Familien
- Paare
- Alleinreisende
- Gruppen
- Anfänger
- Longboarder
- SUP
All guest rooms and suites at The Fortress have been designed to reflect the resort's colourful charm and tranquillity, allowing guests to relax and unwind in the most stylishly decorated rooms equipped with all the amenities that ensure an experience of absolute comfort. 53 luxurious rooms await you at The Fortress, with full-length French windows, modern residential-style décor with contemporary Sri Lankan furnishing, and fashionable soft earth-tone shaded upholstery and cushions.
Fortress Rooms
Fortress Rooms give you the ultimate in relaxation along with the most up-scale comforts of a luxury holiday resort.
Beds King sized bed & sofa
Occupancy King bed: 2 adults and 1 child, or 3 adults with third adult on full size rollaway bed
Extra bed Bed and crib (on request)
Location Upper and ground floors
View Opens out into your own courtyard or private balcony
Size (sq.ft.) 700
Bathrooms Separate marble tiled shower and toilet cubicles Spacious open plan bathroom with bath tub, full length mirrors, dual designer sinks and luxury hardwood/boarded flooring.
Ocean Rooms
Ahaven of relaxation, which offers direct views of the Indian Ocean from the balcony and the interior of the room.
Beds King sized bed and one double sofa/bed
Occupancy 2 adults and 1 child or 3 adults with third adult on sofa bed / full size rollaway bed
Extra bed Bed and crib (on request)
Location Upper floor
View Direct view of the Indian Ocean from the balcony and interior of the room
Size (sq.ft.) 753
Bathrooms Separate marble tiled rain shower and toilet cubicles Spacious open plan bathroom with bath tub, full length mirrors, dual designer sinks and luxury hardwood/boarded
Beach Rooms
Equipped with state-of-the-art amenities, designer fittings and elegant décor, Beach Rooms make your stay truly remarkable.
Beds King sized bed and one double sofa bed
Occupancy 2 adults and 1 child or 3 adults with third adult on sofa bed / full size rollaway bed
Extra bed Bed and crib (on request)
Location Ground floor
View Views of the gardens, beach, and Indian Ocean
Size (sq.ft.) 753
Bathrooms Separate marble tiled rain shower and toilet cubicles Spacious open plan bathroom with jacuzzi, full length mirrors, dual designer sinks and luxury hardwood/boarded flooring
Beach Splash Rooms
Located on the ground floor, these four special Beach Splash Rooms offer infinite peace and relaxation, as well as a private indoor plunge pool.
Beds King sized bed & sofa
Occupancy King bed: 2 adults or 2 adults + infant in cot
Extra bed Bed and crib (on request)
Location Ground floor
View Views of the gardens, beach, and Indian Ocean
Size (sq.ft.) 753
Bathrooms Separate marble tiled rain shower and toilet cubicles Spacious open plan bathroom with jacuzzi, full length mirrors, dual designer sinks and luxury hardwood/boarded flooring
Ocean Lofts
Retreat to one of the resort's exquisitely designed Ocean Lofts, and discover the bliss of spacious living.
Beds King sized bed
Occupancy King bed: 2 adults and 1 child or 3 adults with third adult on full size rollaway bed
Extra bed Bed and crib (on request)
Location Split into two levels – upper and lower
View Direct view of the Indian Ocean from the balcony and interior of the room
Size 1507 (sq.ft.)
Bathrooms Separate marble tiled shower and toilet cubicles Spacious open plan bathroom, full length mirrors, designer sink and luxury hardwood/boarded flooring
Fortress Residences
Fortress Residences are the epitome of stylish comfort and are ideal for those who desire spacious and extravagant living spaces.
Beds King sized four poster bed
Occupancy King bed & twin beds: 4 adults + 2 children on full size rollaway bed
Extra bed Bed and crib (on request)
Location Upper floor
View Direct view of beach and the ocean
Size 2582.25 (sq.ft.)
Bathrooms Separate marble tiled rain shower and toilet cubicles Spacious open plan bathroom with a jacuzzi, full length mirrors, dual designer sinks and luxury hardwood/board flooring
Was dich erwartet
3 Gründe im Fortress Resort and Spa zu entspannen:
- Unglaubliche Unterkunft bestimmt für Entspannung und Luxus!
- Eine riesige Auswahl an erstklassiger Einrichtungen verfügbar, direkt im Resort!
- Ideale Lage für einige der besten Surf Spots der Insel, die eine Vielfalt an Breaks bietet, um alle Surf-Level zu bedienen.
Luxus Resort im Zentrum von Sri Lanka’s Surf Region
Das Fortress Resort and Spa ist ein Luxus Resort Mitten im Zentrum von Sri Lanka’s weltberühmter Surf Region. Das Resort bietet eine Oase der Ruhe und Gelassenheit, in der du einige erstklassige Einrichtungen in privatem Luxus genießen kannst. Das am Strand gelegene Resort strahlt Kultiviertheit aus, welche es den Gästen erlaubt, die Vertrautheit eines persönlich geführten Hotels mit der Ausstattung eines großen Resorts zu genießen.
Die 53 Zimmer wurden speziell gestaltet um maximale Entspannung zu gewährleisten und mit einer breiten Auswahl an Unterkünften, für alle Wünsche und Budgets, findest du sicher das Passende für dich. Für diejenigen, die nach etwas protzigem suchen, gibt es die Beach Splash Zimmer, in denen du dich an einem erfrischenden Bad im eigenen Privatpool erfreuen kannst, während du einen Panoramablick über den indischen Ozean und die satten Gärten des The Fortress genießt. Oder etwas größer und höher, das Ocean Lift oder Fortress Residence, bieten Unterschlupf für bis zu 3 Personen. Die etwas bescheideneren Reisenden können auf die Fortress Zimmer zurück greifen, wo du für etwas weniger Geld noch immer ein ebenso hohes Maß an Luxus und Komfort finden wirst.
Enorme Auswahl an Speisen aus Sri Lanka und Asien
Wenn es Zeit fürs Abendessen wird hast du die schwere Wahl zwischen drei gefeierten Restaurants, die sich auf dem Gelände befinden. Mit einem breiten Sortiment an Gerichten und einer enormen Auswahl an Speisen aus Sri Lanka und Asien, werden deine kulinarischen Bedürfnisse sicher erfüllt. Die Restaurants, Heat, Pepper und Duo mit ihrer köstlichen Auswahl versprechen deinen Geschmackssinn auf ein Abenteuer zu entführen.
Eine Auswahl an Wellen von Mirissa über Lazy Lefts
Eine kurze Tuk Tuk Fahrt bringt dich vom The Fortress zu einigen der besten Wellen Sri Lankas. Weligama Bay, nur wenige Minuten vom Hotel entfernt, ist der perfekte Spot für Anfänger. Abenteurer steuern Kabalana an, wo du eine kraftvolle A-Frame Welle findest mit perfekten rechten und linken Wellen. Fortgeschrittene Surfer haben eine große Auswahl von Mirissa über Lazy Lefts, Plantations, Coconuts und viele andere. Wenn die Kombination von luxuriöser Entspannung und einer Fülle an Surf Spots dein perfekter Trip ist, kann The Fortress dir beides in Perfektion bieten.
Tours
Yala National Park
The Reserve covers 979km2, although only 141km is open to the public, and is mostly made up of parkland and scrub jungle but also contains beaches, lagoons, freshwater lakes, rivers, enormous rocky outcrops and dense jungle. Yala is one of the best places to see Leopards, boasting the highest concentration of leopards in the world: the park is also home to a good number of Asian elephants, sloth bear, spotted deer, crocodiles, wild boar, water buffalo, grey languor and several other species of large animals.
Udawalawa National Park
The Park area is just over 30,800 hectares and consists of dry lowland forest, thorny scrub jungle and grassland; several areas of the park have been planted with teak. One of the most iconic attractions of this park is the majestic Udawalawa Reservoir which is fed by the river that flows through the park, the Walawe River. The Park is home to several large herds of Asian elephants as well as many other species of large animals such as deer, buffalo and more.
Pinnawala Elephant Orphanage
Pinnawala Elephant Orphanage is one of the most iconic attractions for local and international tourists alike and is home to the biggest captive herd of elephants in the world. The orphanage was the first of its kind in the world, and is now a place where abandoned and disabled elephants get and given a whole lot of love, care and protection. It also houses one of the world’s best elephant breeding centres and employs over 100 people to run the facility and take care of bathing and feeding the elephants, especially the babies who are bottle-fed. Bathing times (1000hrs and 1400hrs) are a particular treat, as the elephants are led down to the nearby river.
Madu River Safari
Madu River, which flows across the Balapitiya area, is one of the most rarely visited and unspoiled attractions in Sri Lanka. This extraordinary estuary with a cluster of 64 small islands scattered along its impressive breadth, most of which are covered with mangroves and uninhabited, and is also a haven for crocodiles. The largest island is home to around 300 families, and the smallest barely an islet holds a tiny shrine with a statue built in respect of the Gods of Kataragama. There is also “Kurundu Doowa (Cinnamon Isle)” where a small family maintains a two acre cinnamon plantation, and the main attraction “Koth Doowa” (Island of the Pinnacle) which houses a serene Buddhist temple, all of which adds up to a truly remarkable and unforgettable boat ride.
Sinharaja Rainforest
Sinharaja Forest Reserve is one of the least disturbed and biologically unique lowland rainforest in Sri Lanka. This forest covers an extent of about 11,187 hectares from east to west, and was declared a Man and Biosphere Reserve (MAB) in 1978 as a representative of the tropical humid evergreen forest ecosystem in Sri Lanka. It is situated in the southwest lowland wet – zone, lying across the districts of Ratnapura, Matara and Galle. The average annual rainfall of Sinharaja is over 2500mm and the average annual temperature is 23.6C. It has been recognized by UNESCO as a part of its International Network of Biosphere Reserves and been declared a National Wilderness Area in 1988. Sinharaja was also recognized as a World Heritage Site in 1989.
Kanneliya Rainforest
Kanneliya Forest Reserve is located in Galle district, Sri Lanka. Apart from Sinharaja World Heritage Rainforest, this is the main rainforest found in Sri Lanka. The boundary of Kanneliya – Dediyagala – Nakiyadeniya is the area of the KDN complex. The KDN complex has two waterfalls namely “Naranga Ella” which are made up by “Nannikitha Ela” starting from Kanneliya Forest Reserve. There is a safe place for bathing in Nannikitha also close to the entry to the Forest Reserve. They provide a nature trial to Kabbale Kanda Mountain which is one of the highest locations in KDN complex.
Spa
Ayurveda
A consultation is carried out to find out your body's constitution (Prakirthi), and your mind-body type - Dosha. Doshas express particular patterns of energy — of physical, emotional, and mental characteristics. Treatment plans will be formulated afterwards.
Step in to Spa Naturel and experience unrivalled sense of well-being with ancient tradition of Ayurveda.
The characteristic of Ayurveda, one of the world's oldest forms of healing life science is inpiduality of treatments. The Ayurveda approach is holistic and conceptualized in physical and psychological wellbeing. Consultation with our Ayurveda doctor is to find out your body constitution (Prakrthi) and the state of body humours (Dosha), upon which personalized treatment plans will be formulated.
In accordance with ancient scripts. women are massaged and given other Ayurveda treatments only by women, and men are treated only by men. Spa Naturel simply follows this etiquette.
Samvahana
Classical Ayurveda full body massages using a blend of herbal oils which helps balances body energies.
Shirshabhyanga
Traditional Ayurveda head neck and shoulder massage using selected herbal oils which relieves insomnia, headaches and nourishes ears, eyes and hair.
Padabhyanga
Soothing foot massage using warm herbal oils to relax whole body and relieve tension.
Marma Abhyanga
A relaxing full body massage. using herbal oils with special concentration to balance body energies by stimulating vital points in the body.
Chakra Vimardhana
Experience deep relaxation by balancing body energies with rhythmical application of herbal oil on vishudha, anahata and manipur chakras.
Hata Yoga
Experience gentle Hata yoga sessions at Spa Natural. These sessions are designed to improve health and bring energy to body and mind. Private yoga sessions are with individual attention and yoga poses will be selected considering your body conditions and flexibility. Regular practice of yoga helps you to become stronger, flexible and to keep your mind and body healthy.
Dining
Heat
Shaded by canopies of cascading trees, this al fresco restaurant offers magnificent views of the hotel's swimming pool as well as the glittery blue waters of the Indian Ocean. Tuck into a Greek or Lebanese wrap as you watch the waves roll in the moonlight. Whether it is a Sri Lankan curry or a savoury hot creation from the wood-fired pizza oven, you will relish every meal here.
Specialties
Fortress signature seafood platter with lobster and lagoon prawns with pepper sauce.
Pepper
Enjoy authentic Sri Lankan food in an elegant setting with lacy waves and the distant horizon forming the backdrop. Using the history of Sri Lanka's cuisine, spices and traditions, customary flavours are presented in an exciting and creatively modern way. Look on as our skilled chefs create sensational masterpieces that showcase the true art of Asian cooking before your very eyes. Experience first-hand the aroma of the exotic spices native to Sri Lanka, and get a taste of what Old Ceylon and Modern Asia is all about.
Specialties
Chicken Cordon Bleu with Red Wine Jus, and Aus Angus Beef Tenderloin.
Duo
At Duo, the ambiance is mellow and the lighting is soft with candlelight, creating the perfect atmosphere for a romantic evening with that special someone. Clink your glasses in style and celebrate the true essence of wine at this restaurant which offers a diverse selection of over 2000 old and new world wines, ranging from rare vintages to great classics of the old world. Our great wines compliment the flavours of our menus as you indulge in some irresistible cuisines with every sip you take.
Specialties
Old and New World wines, from rare vintages and the great classics of the old world to award-winning newfound gems.
T-Lounge
The T- Lounge is an airy Sri Lankan tea lounge with spectacular sea and garden views, which offers flavours, aromas associated with Colonial Ceylon through tea. With a central preparation area, guests can watch and learn about the tea making ceremony and the story of Ceylon tea. Over 30 Dilmah premium handpicked teas are on offer, including many specialties such as 'white tip tea'- said to fight infection and strengthen the immune system. Enjoy a cup of afternoon tea with our homemade cheese cake to compliment the setting.
Specialties
White Tip Tea and over 30 Dilmah premium handpicked teas.
In-Room Dining
Twenty-four hour In-Room Dining is available for guests wanting to indulge within the intimate settings of their room, loft or residence. Menus from all open outlets are served in the room personally, and if the guest wishes, course-by-course.
Specialties
Wolf Blass Traminer Riesling, French Medoc, Banana Blossom Bliss, Nederburg Cabernet Sauvignon
Chef Bio
A diploma holder in catering and hotel management, Kumar counts over 28 years of culinary experience in the domestic and international hospitality industry. During his tenure as Chef, he has worked for more than 15 years with the Hilton chain while training at Hilton Rome. His overseas experience comprises considerable tenures at Kurumba Village Hotel in Maldives and Alpha In-flight Catering Services in Australia. Kumar Joined Fortress as the Executive Chef in 2011.
Included
- Double occupancy accommodation at The Fortress
- Breakfast in Pepper Restaurant
- Service charge
- Government tax
- Return airport transfer in private car
Not Included
- Lunch & Dinner
- Beverages
- Spa services
- Personal expenses
GT&C
LineUpEXplorers GmbH (hereinafter LUEX), Köln, provides an internet-based intermediary platform for global travel-related products and services. For this purpose LUEX operates a travel information, communication and booking system on the internet. This offers travel-related products, services, and information. These terms and conditions govern the use of the entire LUEX offerings, also in particular the booking of trips, travel components and services. LUEX reserves the right to make provision for supplementary terms and conditions for certain travel-related offerings or destinations. As LUEX acts only as an intermediary, the specific and general terms and conditions of any third party offering a product or service shall also apply additionally. In the event of conflicting conditions, the general terms and conditions of LUEX shall apply preferentially.
The parties to the legal relations shall be designated as "Travellers", with a person who also makes a booking for one or more Travellers designated as a "Group leader". The member of a tour group shall also be designated as a "Group member". "Service provider" designates a company or person that delivers the actual product or service - usually on location at the destination - that LUEX (Intermediary) offers to Travellers.
1. Intermediary platform operator designation and information
LineUpEXplorers GmbH (abbreviated as LUEX)
Managing Director Tim Heising
Court Registration: HRB 99297 Cologne
Lütticher Str. 10
50674 Köln
Germany
VAT ID No.: DE221867890
Telephone: LUEX general: +49 231 97676992
LUEX bookings Surf: +49 231 97676992
LUEX bookings Snow: +49 231 97676994
Fax: +49 231 58695399
Skype: LUEX general: luex-lineupexplorers
LUEX bookings Surf: luex-surf
LUEX bookings Snow: luex-snow
2. Website
The website constitutes the fundamental information that LUEX provides to Travellers. The offers, representations, data, software, images, illustrations and information are subject to copyright in virtually their entirety. To the extent that the design, photos, selection and manner of composition and preparation have been prepared by LUEX, the rights are held exclusively by LUEX. Large quantities of information, offers and images are delivered by third parties, in particular also by Service providers. This content is also legally protected by copyright, trademark and competition law and may not be copied, transmitted or used in any manner other than within the scope of the website without the prior express written authorisation of LUEX or the rights holder, if applicable.
LUEX shall make every effort to update information and prices at all times. Nevertheless, there may be differences due to the volume of data, information and parameters. Prices and specifications can be found based on the individually prepared offering. The booking confirmation and the price calculated for the Traveller are definitive.
LUEX is unable to monitor or check all information provided, especially links to other websites. LUEX is unable to maintain and update this content. In this respect, LUEX is unable to assume any responsibility.
3. Intermediary services
LUEX facilitates the provision of travel-related products and services by Service providers in the form of travel modules and services. LUEX is not a tour operator and does not deliver, own or control any of the travel-related products and services on offer. The travel-related products and services are delivered directly by the Service provider. The offerings provided by LUEX are intended for natural persons. In this context, the Traveller / Group leader making the booking must be at least 18 years of age. A Group leader aged 18 years or over must book for under-age travel companions. The offerings are primarily intended for Travellers from Germany. In utilising this offering, the Group leader making the booking promises that they are authorised to act on behalf of their travel companions, in particular to arrange travel-related services and to conclude contractual arrangements in the name of the Travellers. The Group leader is liable to LUEX as the joint and several debtor in addition to the individual Travellers for the payment of the travel-related products and services booked. Legally binding declarations received by the Group leader are deemed to have been received by all Travellers in the tour group.
4. Bookings
To the extent that no further commitment periods have been agreed, the following shall apply: By filling in the booking templates and confirming the booking procedure, the Traveller/Group leader commissions LUEX to finalise the intermediated procurement with the Service provider. A confirmation of receipt from LUEX with respect to an order immediately after the Traveller/Group leader has transmitted the data does not constitute a binding confirmation of the intermediated travel-related products and services.
Immediately upon receipt of the booking, LUEX shall assess the availability of all the booked products and services from the Service provider/s. Following this assessment, the Traveller/Group leader shall be issued a booking confirmation. The Traveller/Group leader is obliged to check this confirmation carefully immediately upon receipt. If information appearing on the confirmation or in another document is incorrect or incomplete, the Traveller/Group leader is obliged to inform LUEX immediately - in text form if possible. Alterations at a later point in time can only be considered if LUEX could reasonably be expected to make such changes. Unreasonable alterations are such changes in particular that involve additional costs for LUEX, unless the Traveller/Group leader reimburses these costs.
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The following applies when a Group leader makes a booking for several Travellers: With their booking, the Group leader confirms that they are permitted to legally represent the group members (Travellers) and that the Group leader is permitted to make and receive declarations on behalf of the group members. If travel vouchers are dispatched, they shall be sent solely to the Group leader for the whole tour group. Payments shall be processed exclusively through the Group leader with debt discharging effect.
The contractual obligation of LUEX is limited to the proper intermediation of the booked travel-related products and services. The contractual obligations of LUEX do not include the delivery of the booked product or service.
5. Payments, cancellation charges
LUEX is entitled to demand payment of deposits and outstanding amounts in accordance with the general terms and conditions as well as the terms and conditions of payment of the Service provider of the mediated product or service. Payment shall be collected as instructed by the respective Service provider. It is possible that the method of payment accepted by the Service provider may differ from the standard modes of payment used by LUEX or in Germany generally. The details are to be found in each of the offerings respectively. To the extent that nothing to the contrary has been agreed, the following shall apply:
Following receipt of the payment request, payment of the deposit indicated on the payment request is to be made in a single payment within one week by means of the payment method indicated. The deposit shall be at least 25% of the total price of the travel-related products or services that have been booked. The outstanding amount for the travel-related products or services is to be paid no later than 30 days prior to the commencement of travel as a single payment by means of the payment method indicated without any further request for payment. In the case of tour groups, the Group leader is responsible for ensuring consistent payment processing. The total price of a tour booked at short notice (within 30 days of tour commencement) is due immediately.
If due payments are not made or not made in full and the Traveller/Group leader does not pay after a reminder with a final due date, LUEX or the Service provider are able to withdraw from the particular agreement, unless LUEX or the Service provider is already responsible for a significant flaw, failing or shortcoming at this time. If the Traveller is responsible for the cancellation, LUEX or the Service provider can demand compensation in accordance with the agreed fixed rates for compensation. If nothing else has been stipulated within the offer/travel confirmation, the fixed rate in the event of the Traveller cancelling more than 30 days prior to departure is 25% of the price of the tour. The Traveller/Group leader is entitled to provide evidence of lower costs or costs that did not eventuate, while LUEX is free to calculate and demonstrate substantially higher costs.
LUEX assumes no currency risks. In order to minimise currency risks, LUEX shall exchange the travel payments received into the target currency of the country of the respective Service provider as soon as possible after receipt of payment. In the event of major currency fluctuations, the Traveller/Group leader shall indemnify LUEX against any proven currency exchange losses. Reimbursements shall be made solely by means of bank transfers in the currency of the recipient. Bank fees and charges shall be borne by the Traveller/Group leader.
If the Traveller/Group leader pays by bank transfer, LUEX can only facilitate a smooth booking process if the Traveller/Group leader uses the designated booking ID in the purpose field of the bank transfer which is specified in the request for payment. Otherwise LUEX may not be able to assign the payment to the correct booking. A failure to do that correctly can result in the cancellation of a trip in the worst-case scenario.
If the Traveller wishes to book not as a private individual, but as a business traveller acting on instructions or as a legal representative, this must be noted already during the booking process and cannot be subsequently altered. This can have taxation consequences and should therefore be carefully considered.
The customer shall receive a payment receipt in the form of a booking confirmation from LUEX showing the total price, either paid or to be paid to the Service provider.
6. Alterations, cancellations, reimbursements
In the event that a confirmed booking is modified or cancelled, LUEX is to be contacted as quickly as possible in this matter such that a possible solution can be sought in consultation with the Traveller/Group leader. Additional costs that result for LUEX or the Service provider shall be borne by the Traveller/Group leader, whereby LUEX reserves the right to invoice a minimum fee of €50 for changes demanded solely by the Traveller.
Should there be a modification or cancellation by LUEX / the Service provider, LUEX shall also contact the Traveller/Group leader as soon as possible and seek a possible solution.
LUEX notes explicitly that as an intermediary LUEX cannot assume responsibility for the performance of the Service provider. In particular, LUEX offers individual travel-related products and services to exotic destinations. The Traveller recognises that booking and processing these products and services are more difficult and that a higher degree of flexibility is expected of these than for mass tourism.
7. Complaints and ratings
Should the Traveller be dissatisfied with an aspect of the travel-related product or service received in a particular case and wish to submit a complaint, they are to approach the Service provider or their representative directly at the location during their current stay so that this person can attempt to solve the problem. LUEX recommends notifying the Service provider in text form that documents the shortcomings, if possible with the aid of photos.
If the problem cannot be resolved during the stay, the Service provider must be contacted within 30 days of returning from the trip. The Service provider should then respond to the correspondence according to the applicable laws and regulations. Receipt should be confirmed in 14 days and a full response received within 28 days. If this is not the case, an explanation for the delay should be received from the Service provider.
Should the travel-related product or service not match the description on the LUEX platform, the customer must approach the Service provider or their representative directly at the location during the customer's stay. LUEX shall support customers with respect to their complaint. LUEX is to be informed of the facts involved in the situation as soon as possible in order to be able to assist in finding a solution.
The Service provider is to be contacted immediately in the event of flight or transportation problems. Customers are to check information and the general terms and conditions given to customers via the Service provider before the commencement of travel.
8. Visa, passport and travel regulations
The Traveller/Group leader shall pay attention to the special visa, passport and travel regulations for the Travellers and their country of destination. LUEX makes every effort to inform customers as comprehensively and accurately as possible. To the extent that LUEX draws attention to particular details, this can only be considered as non-binding information. Considering the high number and frequency of possible amendments to regulations, Travellers/Group leaders are requested to contact the relevant embassy/consulate for the particular destination. In this respect LUEX can assume no responsibility whatsoever for any assurance, guarantee, currency or accuracy of the information. The information provided by Travellers’ ministries of foreign affairs are a reliable source with respect to many travel destinations.
It is the sole responsibility of the Traveller/Group leader to ensure that all Travellers are in possession of all requisite travel documents (passport, Visa, etc.) at the commencement of travel and that all Travellers fulfil the health requirements.
9. Insurance
To the extent that it is not expressly offered, insurance cover does not constitute part of the travel-related products and services offered. LUEX recommends that customers take out travel insurance, in particular travel cancellation cost insurance and in certain circumstances overseas travel insurance, including an overseas health cover component. LUEX names a reliable partner offering the relevant insurance policies to its customers at: http://www.luex.com/info/insurances.html.
10. Liability, responsibility
LUEX depends on the information provided to it by the Service providers with respect to the details of the travel-related goods and services. LUEX has only extremely limited opportunities to check such information with respect to their accuracy and completeness. Consequently, LUEX is unable to provide any guarantees or assurances with respect to the completeness, accuracy or currency of such information. The same applies for any other information made available by third parties.
LUEX is not liable for the availability of the travel-related product or service at the time of booking or for the performance of the booked travel-related product or service by the Service provider.
Within the scope of its performance obligations, LUEX is only liable for any losses that may result in the following cases, irrespective of legal grounds: The statutory regulations shall apply with the following restriction: Liability or minor negligence on the part of LUEX or its vicarious agents is excluded, provided that neither an essential contractual obligation was breached nor is there a case of initial incapacity, impossibility or default on the part of LUEX. Otherwise liability is limited to the value of the travel-related products and services booked, in any case however to predictable and typical losses. The exclusions of liability or facilitation shall apply in the same manner to the executive bodies of LUEX, as well as to their vicarious agents.
Travellers and Group leaders shall be liable to LUEX for each and every reservation/booking that is made in bad faith or with deceitful intent or with erroneous or incomplete personal data. The opportunity to book travel-related goods and services may only be utilised in order to make legal bookings as a Traveller or as a Group leader for a third party. At the same time, in utilising the offerings the Group leader guarantees that they are authorised and are permitted to act in the name of fellow travellers. In the event that there is a breach of these guarantee, the Group leader is liable without limitation to LUEX and their respective Service providers for the losses resulting from the aforesaid person’s actions.
In many countries there are safety standards that differ from those generally found in Europe, Australia or the USA. Travelers/Group leaders are strongly encouraged, also in their own interest, to access information once again immediately before commencing travel in accessible sources, such as the internet pages of the Foreign Office, with respect to changes in the travel regulations and safety warnings for the country of destination.
11. Final provisions
Should business terms and conditions or parts of the agreement be or become invalid, the validity of the remaining parts of the agreements shall not be affected.
Amendments or additions to all agreements, including a divergence from these general terms and conditions, are only possible in text form (written, by fax or e-mail). Oral agreements require written confirmation to be valid.
All communication between LUEX and a Traveller/Group leader is to be undertaken by e-mail if possible. The Traveller/Group leader therefore promises to receive and read e-mails and implement the information/instructions from LUEX accordingly. LUEX must be informed immediately of changes in contact details.
All contractual relations between LUEX, its customers and Service providers are subject exclusively to German law - with the exception of the UN Contract for the International Sale of Goods (CISG) convention. Köln shall be the mutually agreed place of jurisdiction for non-German Travellers.
Your persönlicher Experte für diese Reise

Bernardo Ralão ist entlang der portugiesischen Küste aufgewachsen und hat dort jeden Swell mitgenommen, bevor er seinen eigenen Weg mit einem Surf-Coaching-Projekt und einer Surfschule eingeschlagen hat. Er lebt den Surf-Lifestyle komplett — von feinster Technikfeile über Nerd-Talk zu Board-Designs bis hin zum Scouting neuer Breaks und der Planung der nächsten Mission. Für ihn ist Surfen der perfekte Mix aus Progression, Kreativität und Abenteuer. Seine liebsten Sessions? Die, die er mit Freunden in Portugal teilt.



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