The Fortress Resort and Spa
Südwest Sri Lanka, Sri Lanka
$$$
Ability Level: Anfänger - Fortgeschritten

Eine Kombination aus Luxus und perfekter Lage mit direktem Zugang zu super Surf Spots, schwelge in dem Komfort eines erste Klasse Resorts.

Bernardo Ralão
Kuratiert von:
Bernardo Ralão

Entdecke den Surf

Low Pressure Stormrider Surf Guide says:

Sri Lanka, the teardrop-shaped island falling from the southern tip of India, is the best-known and busiest surf destination on the Subcontinent. The south coast of this extraordinarily beautiful country is open to the same regular, long distance SW swells that pepper Indonesia. However, unlike Indonesia, unfavourable, local, monsoonal wind patterns arrive during the prime May-Oct swell season, bringing onshore winds. This means that most surf travellers, wanting to score glassy conditions, venture here during the much quieter swell period of Dec-March, but even at this time of year waist to head high waves are common and the conditions are perfect. The centre of the south coast surf scene are the handful of reefs in the resort town of Hikkaduwa.

To the East much of the beachbreak is shoredump most of the time but there are a lot of rocky coves that can transform unruly swells into something worth searching for. Check out Dickwella, Nilwella, Tangalla and the extensive sands leading to Hambantota, before the main road heads inland to skirt the massive wilderness of the Yala National Park and onto the sandy right points of Southeast Sri Lanka.

Find more general info about when to go and statistics on the Low Pressure Stormrider Guide website.

Inklusive:
  • Guiding
  • Spot-Transfer
  • Flughafen Transfer
Skill Level
Anfänger - Fortgeschritten
Dominante Breaks
Beach Break, Reef Break
Crowd-Factor
mittel
Wetsuit empfohlen
Boardshorts
Lufttemperatur
tropisch, heiß
Erkundungslevel
mittel

Deine Unterkunft

Geeignet für:
  • Familien
  • Paare
  • Alleinreisende
  • Gruppen
  • Anfänger
  • Longboarder
  • SUP

All guest rooms and suites at The Fortress have been designed to reflect the resort's colourful charm and tranquillity, allowing guests to relax and unwind in the most stylishly decorated rooms equipped with all the amenities that ensure an experience of absolute comfort. 53 luxurious rooms await you at The Fortress, with full-length French windows, modern residential-style décor with contemporary Sri Lankan furnishing, and fashionable soft earth-tone shaded upholstery and cushions.

 

Fortress Rooms

Fortress Rooms give you the ultimate in relaxation along with the most up-scale comforts of a luxury holiday resort.

Beds King sized bed & sofa
Occupancy King bed: 2 adults and 1 child, or 3 adults with third adult on full size rollaway bed
Extra bed Bed and crib (on request)
Location Upper and ground floors
View Opens out into your own courtyard or private balcony
Size (sq.ft.) 700
Bathrooms Separate marble tiled shower and toilet cubicles Spacious open plan bathroom with bath tub, full length mirrors, dual designer sinks and luxury hardwood/boarded flooring.

 

Ocean Rooms

Ahaven of relaxation, which offers direct views of the Indian Ocean from the balcony and the interior of the room.

Beds King sized bed and one double sofa/bed
Occupancy 2 adults and 1 child or 3 adults with third adult on sofa bed / full size rollaway bed
Extra bed Bed and crib (on request)
Location Upper floor
View Direct view of the Indian Ocean from the balcony and interior of the room
Size (sq.ft.) 753
Bathrooms Separate marble tiled rain shower and toilet cubicles Spacious open plan bathroom with bath tub, full length mirrors, dual designer sinks and luxury hardwood/boarded

 

Beach Rooms

Equipped with state-of-the-art amenities, designer fittings and elegant décor, Beach Rooms make your stay truly remarkable.

Beds King sized bed and one double sofa bed
Occupancy 2 adults and 1 child or 3 adults with third adult on sofa bed / full size rollaway bed
Extra bed Bed and crib (on request)
Location Ground floor
View Views of the gardens, beach, and Indian Ocean
Size (sq.ft.) 753
Bathrooms Separate marble tiled rain shower and toilet cubicles Spacious open plan bathroom with jacuzzi, full length mirrors, dual designer sinks and luxury hardwood/boarded flooring

 

Beach Splash Rooms

Located on the ground floor, these four special Beach Splash Rooms offer infinite peace and relaxation, as well as a private indoor plunge pool.

Beds King sized bed & sofa
Occupancy King bed: 2 adults or 2 adults + infant in cot
Extra bed Bed and crib (on request)
Location Ground floor
View Views of the gardens, beach, and Indian Ocean
Size (sq.ft.) 753
Bathrooms Separate marble tiled rain shower and toilet cubicles Spacious open plan bathroom with jacuzzi, full length mirrors, dual designer sinks and luxury hardwood/boarded flooring

 

Ocean Lofts

Retreat to one of the resort's exquisitely designed Ocean Lofts, and discover the bliss of spacious living.

Beds King sized bed
Occupancy King bed: 2 adults and 1 child or 3 adults with third adult on full size rollaway bed
Extra bed Bed and crib (on request)
Location Split into two levels – upper and lower
View Direct view of the Indian Ocean from the balcony and interior of the room
Size 1507 (sq.ft.)
Bathrooms Separate marble tiled shower and toilet cubicles Spacious open plan bathroom, full length mirrors, designer sink and luxury hardwood/boarded flooring

 

Fortress Residences

Fortress Residences are the epitome of stylish comfort and are ideal for those who desire spacious and extravagant living spaces.

Beds King sized four poster bed
Occupancy King bed & twin beds: 4 adults + 2 children on full size rollaway bed
Extra bed Bed and crib (on request)
Location Upper floor
View Direct view of beach and the ocean
Size 2582.25 (sq.ft.)
Bathrooms Separate marble tiled rain shower and toilet cubicles Spacious open plan bathroom with a jacuzzi, full length mirrors, dual designer sinks and luxury hardwood/board flooring

Was dich erwartet

3 Gründe im Fortress Resort and Spa zu entspannen:

  1. Unglaubliche Unterkunft bestimmt für Entspannung und Luxus!
  2. Eine riesige Auswahl an erstklassiger Einrichtungen verfügbar, direkt im Resort!
  3. Ideale Lage für einige der besten Surf Spots der Insel, die eine Vielfalt an Breaks bietet, um alle Surf-Level zu bedienen.

Luxus Resort im Zentrum von Sri Lanka’s Surf Region

Das Fortress Resort and Spa ist ein Luxus Resort Mitten im Zentrum von Sri Lanka’s weltberühmter Surf Region. Das Resort bietet eine Oase der Ruhe und Gelassenheit, in der du einige erstklassige Einrichtungen in privatem Luxus genießen kannst. Das am Strand gelegene Resort strahlt Kultiviertheit aus, welche es den Gästen erlaubt, die Vertrautheit eines persönlich geführten Hotels mit der Ausstattung eines großen Resorts zu genießen.

Die 53 Zimmer wurden speziell gestaltet um maximale Entspannung zu gewährleisten und mit einer breiten Auswahl an Unterkünften, für alle Wünsche und Budgets, findest du sicher das Passende für dich. Für diejenigen, die nach etwas protzigem suchen, gibt es die Beach Splash Zimmer, in denen du dich an einem erfrischenden Bad im eigenen Privatpool erfreuen kannst, während du einen Panoramablick über den indischen Ozean und die satten Gärten des The Fortress genießt. Oder etwas größer und höher, das Ocean Lift oder Fortress Residence, bieten Unterschlupf für bis zu 3 Personen. Die etwas bescheideneren Reisenden können auf die Fortress Zimmer zurück greifen, wo du für etwas weniger Geld noch immer ein ebenso hohes Maß an Luxus und Komfort finden wirst.

Enorme Auswahl an Speisen aus Sri Lanka und Asien

Wenn es Zeit fürs Abendessen wird hast du die schwere Wahl zwischen drei gefeierten Restaurants, die sich auf dem Gelände befinden. Mit einem breiten Sortiment an Gerichten und einer enormen Auswahl an Speisen aus Sri Lanka und Asien, werden deine kulinarischen Bedürfnisse sicher erfüllt. Die Restaurants, Heat, Pepper und Duo mit ihrer köstlichen Auswahl versprechen deinen Geschmackssinn auf ein Abenteuer zu entführen.

Eine Auswahl an Wellen von Mirissa über Lazy Lefts

Eine kurze Tuk Tuk Fahrt bringt dich vom The Fortress zu einigen der besten Wellen Sri Lankas. Weligama Bay, nur wenige Minuten vom Hotel entfernt, ist der perfekte Spot für Anfänger. Abenteurer steuern Kabalana an, wo du eine kraftvolle A-Frame Welle findest mit perfekten rechten und linken Wellen. Fortgeschrittene Surfer haben eine große Auswahl von Mirissa über Lazy Lefts, Plantations, Coconuts und viele andere. Wenn die Kombination von luxuriöser Entspannung und einer Fülle an Surf Spots dein perfekter Trip ist, kann The Fortress dir beides in Perfektion bieten.

Tours

Yala National Park
The Reserve covers 979km2, although only 141km is open to the public, and is mostly made up of parkland and scrub jungle but also contains beaches, lagoons, freshwater lakes, rivers, enormous rocky outcrops and dense jungle. Yala is one of the best places to see Leopards, boasting the highest concentration of leopards in the world: the park is also home to a good number of Asian elephants, sloth bear, spotted deer, crocodiles, wild boar, water buffalo, grey languor and several other species of large animals.

 

Udawalawa National Park
The Park area is just over 30,800 hectares and consists of dry lowland forest, thorny scrub jungle and grassland; several areas of the park have been planted with teak. One of the most iconic attractions of this park is the majestic Udawalawa Reservoir which is fed by the river that flows through the park, the Walawe River. The Park is home to several large herds of Asian elephants as well as many other species of large animals such as deer, buffalo and more.

 

Pinnawala Elephant Orphanage
Pinnawala Elephant Orphanage is one of the most iconic attractions for local and international tourists alike and is home to the biggest captive herd of elephants in the world. The orphanage was the first of its kind in the world, and is now a place where abandoned and disabled elephants get and given a whole lot of love, care and protection. It also houses one of the world’s best elephant breeding centres and employs over 100 people to run the facility and take care of bathing and feeding the elephants, especially the babies who are bottle-fed. Bathing times (1000hrs and 1400hrs) are a particular treat, as the elephants are led down to the nearby river.

 

Madu River Safari
Madu River, which flows across the Balapitiya area, is one of the most rarely visited and unspoiled attractions in Sri Lanka. This extraordinary estuary with a cluster of 64 small islands scattered along its impressive breadth, most of which are covered with mangroves and uninhabited, and is also a haven for crocodiles. The largest island is home to around 300 families, and the smallest barely an islet holds a tiny shrine with a statue built in respect of the Gods of Kataragama. There is also “Kurundu Doowa (Cinnamon Isle)” where a small family maintains a two acre cinnamon plantation, and the main attraction “Koth Doowa” (Island of the Pinnacle) which houses a serene Buddhist temple, all of which adds up to a truly remarkable and unforgettable boat ride.

 

Sinharaja Rainforest
Sinharaja Forest Reserve is one of the least disturbed and biologically unique lowland rainforest in Sri Lanka. This forest covers an extent of about 11,187 hectares from east to west, and was declared a Man and Biosphere Reserve (MAB) in 1978 as a representative of the tropical humid evergreen forest ecosystem in Sri Lanka. It is situated in the southwest lowland wet – zone, lying across the districts of Ratnapura, Matara and Galle. The average annual rainfall of Sinharaja is over 2500mm and the average annual temperature is 23.6C. It has been recognized by UNESCO as a part of its International Network of Biosphere Reserves and been declared a National Wilderness Area in 1988. Sinharaja was also recognized as a World Heritage Site in 1989.

 

Kanneliya Rainforest
Kanneliya Forest Reserve is located in Galle district, Sri Lanka. Apart from Sinharaja World Heritage Rainforest, this is the main rainforest found in Sri Lanka. The boundary of Kanneliya – Dediyagala – Nakiyadeniya is the area of the KDN complex. The KDN complex has two waterfalls namely “Naranga Ella” which are made up by “Nannikitha Ela” starting from Kanneliya Forest Reserve. There is a safe place for bathing in Nannikitha also close to the entry to the Forest Reserve. They provide a nature trial to Kabbale Kanda Mountain which is one of the highest locations in KDN complex.

 

Spa

Ayurveda
A consultation is carried out to find out your body's constitution (Prakirthi), and your mind-body type - Dosha. Doshas express particular patterns of energy — of physical, emotional, and mental characteristics. Treatment plans will be formulated afterwards.

Step in to Spa Naturel and experience unrivalled sense of well-being with ancient tradition of Ayurveda.

The characteristic of Ayurveda, one of the world's oldest forms of healing life science is inpiduality of treatments. The Ayurveda approach is holistic and conceptualized in physical and psychological wellbeing. Consultation with our Ayurveda doctor is to find out your body constitution (Prakrthi) and the state of body humours (Dosha), upon which personalized treatment plans will be formulated.

In accordance with ancient scripts. women are massaged and given other Ayurveda treatments only by women, and men are treated only by men. Spa Naturel simply follows this etiquette.

 

Samvahana
Classical Ayurveda full body massages using a blend of herbal oils which helps balances body energies.

 

Shirshabhyanga
Traditional Ayurveda head neck and shoulder massage using selected herbal oils which relieves insomnia, headaches and nourishes ears, eyes and hair.

 

Padabhyanga
Soothing foot massage using warm herbal oils to relax whole body and relieve tension.

 

Marma Abhyanga
A relaxing full body massage. using herbal oils with special concentration to balance body energies by stimulating vital points in the body.

 

Chakra Vimardhana
Experience deep relaxation by balancing body energies with rhythmical application of herbal oil on vishudha, anahata and manipur chakras.

 

Hata Yoga
Experience gentle Hata yoga sessions at Spa Natural. These sessions are designed to improve health and bring energy to body and mind. Private yoga sessions are with individual attention and yoga poses will be selected considering your body conditions and flexibility. Regular practice of yoga helps you to become stronger, flexible and to keep your mind and body healthy.

Dining

Heat

Shaded by canopies of cascading trees, this al fresco restaurant offers magnificent views of the hotel's swimming pool as well as the glittery blue waters of the Indian Ocean. Tuck into a Greek or Lebanese wrap as you watch the waves roll in the moonlight. Whether it is a Sri Lankan curry or a savoury hot creation from the wood-fired pizza oven, you will relish every meal here.

Specialties
Fortress signature seafood platter with lobster and lagoon prawns with pepper sauce.

 

Pepper

Enjoy authentic Sri Lankan food in an elegant setting with lacy waves and the distant horizon forming the backdrop. Using the history of Sri Lanka's cuisine, spices and traditions, customary flavours are presented in an exciting and creatively modern way. Look on as our skilled chefs create sensational masterpieces that showcase the true art of Asian cooking before your very eyes. Experience first-hand the aroma of the exotic spices native to Sri Lanka, and get a taste of what Old Ceylon and Modern Asia is all about.

Specialties
Chicken Cordon Bleu with Red Wine Jus, and Aus Angus Beef Tenderloin.

Duo

At Duo, the ambiance is mellow and the lighting is soft with candlelight, creating the perfect atmosphere for a romantic evening with that special someone. Clink your glasses in style and celebrate the true essence of wine at this restaurant which offers a diverse selection of over 2000 old and new world wines, ranging from rare vintages to great classics of the old world. Our great wines compliment the flavours of our menus as you indulge in some irresistible cuisines with every sip you take.

Specialties
Old and New World wines, from rare vintages and the great classics of the old world to award-winning newfound gems.

 

T-Lounge

The T- Lounge is an airy Sri Lankan tea lounge with spectacular sea and garden views, which offers flavours, aromas associated with Colonial Ceylon through tea. With a central preparation area, guests can watch and learn about the tea making ceremony and the story of Ceylon tea. Over 30 Dilmah premium handpicked teas are on offer, including many specialties such as 'white tip tea'- said to fight infection and strengthen the immune system. Enjoy a cup of afternoon tea with our homemade cheese cake to compliment the setting.

Specialties
White Tip Tea and over 30 Dilmah premium handpicked teas.

 

In-Room Dining

Twenty-four hour In-Room Dining is available for guests wanting to indulge within the intimate settings of their room, loft or residence. Menus from all open outlets are served in the room personally, and if the guest wishes, course-by-course.

Specialties
Wolf Blass Traminer Riesling, French Medoc, Banana Blossom Bliss, Nederburg Cabernet Sauvignon

 

Chef Bio

A diploma holder in catering and hotel management, Kumar counts over 28 years of culinary experience in the domestic and international hospitality industry. During his tenure as Chef, he has worked for more than 15 years with the Hilton chain while training at Hilton Rome. His overseas experience comprises considerable tenures at Kurumba Village Hotel in Maldives and Alpha In-flight Catering Services in Australia. Kumar Joined Fortress as the Executive Chef in 2011.

 

Included

  • Double occupancy accommodation at The Fortress
  • Breakfast in Pepper Restaurant
  • Service charge
  • Government tax
  • Return airport transfer in private car

Not Included

  • Lunch & Dinner
  • Beverages
  • Spa services
  • Personal expenses

GT&C

LineUpEXplorers GmbH (hereinafter LUEX), Köln, provides an internet-based intermediary platform for global travel-related products and services. For this purpose LUEX operates a travel information, communication and booking system on the internet. This offers travel-related products, services, and information. These terms and conditions govern the use of the entire LUEX offerings, also in particular the booking of trips, travel components and services. LUEX reserves the right to make provision for supplementary terms and conditions for certain travel-related offerings or destinations. As LUEX acts only as an intermediary, the specific and general terms and conditions of any third party offering a product or service shall also apply additionally. In the event of conflicting conditions, the general terms and conditions of LUEX shall apply preferentially.

The parties to the legal relations shall be designated as "Travellers", with a person who also makes a booking for one or more Travellers designated as a "Group leader". The member of a tour group shall also be designated as a "Group member". "Service provider" designates a company or person that delivers the actual product or service - usually on location at the destination - that LUEX (Intermediary) offers to Travellers.

 

1. Intermediary platform operator designation and information

LineUpEXplorers GmbH (abbreviated as LUEX)

Managing Director Tim Heising

Court Registration: HRB 99297 Cologne

Lütticher Str. 10

50674 Köln

Germany

VAT ID No.: DE221867890

Telephone: LUEX general: +49 231 97676992

LUEX bookings Surf: +49 231 97676992

LUEX bookings Snow: +49 231 97676994

Fax: +49 231 58695399

Skype: LUEX general: luex-lineupexplorers

LUEX bookings Surf: luex-surf

LUEX bookings Snow: luex-snow

 

2. Website

The website constitutes the fundamental information that LUEX provides to Travellers. The offers, representations, data, software, images, illustrations and information are subject to copyright in virtually their entirety. To the extent that the design, photos, selection and manner of composition and preparation have been prepared by LUEX, the rights are held exclusively by LUEX. Large quantities of information, offers and images are delivered by third parties, in particular also by Service providers. This content is also legally protected by copyright, trademark and competition law and may not be copied, transmitted or used in any manner other than within the scope of the website without the prior express written authorisation of LUEX or the rights holder, if applicable.

LUEX shall make every effort to update information and prices at all times. Nevertheless, there may be differences due to the volume of data, information and parameters. Prices and specifications can be found based on the individually prepared offering. The booking confirmation and the price calculated for the Traveller are definitive.

LUEX is unable to monitor or check all information provided, especially links to other websites. LUEX is unable to maintain and update this content. In this respect, LUEX is unable to assume any responsibility.

 

3. Intermediary services

LUEX facilitates the provision of travel-related products and services by Service providers in the form of travel modules and services. LUEX is not a tour operator and does not deliver, own or control any of the travel-related products and services on offer. The travel-related products and services are delivered directly by the Service provider. The offerings provided by LUEX are intended for natural persons. In this context, the Traveller / Group leader making the booking must be at least 18 years of age. A Group leader aged 18 years or over must book for under-age travel companions. The offerings are primarily intended for Travellers from Germany. In utilising this offering, the Group leader making the booking promises that they are authorised to act on behalf of their travel companions, in particular to arrange travel-related services and to conclude contractual arrangements in the name of the Travellers. The Group leader is liable to LUEX as the joint and several debtor in addition to the individual Travellers for the payment of the travel-related products and services booked. Legally binding declarations received by the Group leader are deemed to have been received by all Travellers in the tour group.

 

4. Bookings

To the extent that no further commitment periods have been agreed, the following shall apply: By filling in the booking templates and confirming the booking procedure, the Traveller/Group leader commissions LUEX to finalise the intermediated procurement with the Service provider. A confirmation of receipt from LUEX with respect to an order immediately after the Traveller/Group leader has transmitted the data does not constitute a binding confirmation of the intermediated travel-related products and services.

Immediately upon receipt of the booking, LUEX shall assess the availability of all the booked products and services from the Service provider/s. Following this assessment, the Traveller/Group leader shall be issued a booking confirmation. The Traveller/Group leader is obliged to check this confirmation carefully immediately upon receipt. If information appearing on the confirmation or in another document is incorrect or incomplete, the Traveller/Group leader is obliged to inform LUEX immediately - in text form if possible. Alterations at a later point in time can only be considered if LUEX could reasonably be expected to make such changes. Unreasonable alterations are such changes in particular that involve additional costs for LUEX, unless the Traveller/Group leader reimburses these costs.

A binding agreement between the Traveller and the respective Service provider shall only eventuate when the binding booking confirmation has been transmitted to the Traveller/Group leader; the automatic LUEX confirmation of receipt is not a booking confirmation.

The following applies when a Group leader makes a booking for several Travellers: With their booking, the Group leader confirms that they are permitted to legally represent the group members (Travellers) and that the Group leader is permitted to make and receive declarations on behalf of the group members. If travel vouchers are dispatched, they shall be sent solely to the Group leader for the whole tour group. Payments shall be processed exclusively through the Group leader with debt discharging effect.

The contractual obligation of LUEX is limited to the proper intermediation of the booked travel-related products and services. The contractual obligations of LUEX do not include the delivery of the booked product or service.

 

5. Payments, cancellation charges

LUEX is entitled to demand payment of deposits and outstanding amounts in accordance with the general terms and conditions as well as the terms and conditions of payment of the Service provider of the mediated product or service. Payment shall be collected as instructed by the respective Service provider. It is possible that the method of payment accepted by the Service provider may differ from the standard modes of payment used by LUEX or in Germany generally. The details are to be found in each of the offerings respectively. To the extent that nothing to the contrary has been agreed, the following shall apply:

Following receipt of the payment request, payment of the deposit indicated on the payment request is to be made in a single payment within one week by means of the payment method indicated. The deposit shall be at least 25% of the total price of the travel-related products or services that have been booked. The outstanding amount for the travel-related products or services is to be paid no later than 30 days prior to the commencement of travel as a single payment by means of the payment method indicated without any further request for payment. In the case of tour groups, the Group leader is responsible for ensuring consistent payment processing. The total price of a tour booked at short notice (within 30 days of tour commencement) is due immediately.

If due payments are not made or not made in full and the Traveller/Group leader does not pay after a reminder with a final due date, LUEX or the Service provider are able to withdraw from the particular agreement, unless LUEX or the Service provider is already responsible for a significant flaw, failing or shortcoming at this time. If the Traveller is responsible for the cancellation, LUEX or the Service provider can demand compensation in accordance with the agreed fixed rates for compensation. If nothing else has been stipulated within the offer/travel confirmation, the fixed rate in the event of the Traveller cancelling more than 30 days prior to departure is 25% of the price of the tour. The Traveller/Group leader is entitled to provide evidence of lower costs or costs that did not eventuate, while LUEX is free to calculate and demonstrate substantially higher costs.

LUEX assumes no currency risks. In order to minimise currency risks, LUEX shall exchange the travel payments received into the target currency of the country of the respective Service provider as soon as possible after receipt of payment. In the event of major currency fluctuations, the Traveller/Group leader shall indemnify LUEX against any proven currency exchange losses. Reimbursements shall be made solely by means of bank transfers in the currency of the recipient. Bank fees and charges shall be borne by the Traveller/Group leader.

If the Traveller/Group leader pays by bank transfer, LUEX can only facilitate a smooth booking process if the Traveller/Group leader uses the designated booking ID in the purpose field of the bank transfer which is specified in the request for payment. Otherwise LUEX may not be able to assign the payment to the correct booking. A failure to do that correctly can result in the cancellation of a trip in the worst-case scenario.

If the Traveller wishes to book not as a private individual, but as a business traveller acting on instructions or as a legal representative, this must be noted already during the booking process and cannot be subsequently altered. This can have taxation consequences and should therefore be carefully considered.

The customer shall receive a payment receipt in the form of a booking confirmation from LUEX showing the total price, either paid or to be paid to the Service provider.

 

6. Alterations, cancellations, reimbursements

In the event that a confirmed booking is modified or cancelled, LUEX is to be contacted as quickly as possible in this matter such that a possible solution can be sought in consultation with the Traveller/Group leader. Additional costs that result for LUEX or the Service provider shall be borne by the Traveller/Group leader, whereby LUEX reserves the right to invoice a minimum fee of €50 for changes demanded solely by the Traveller.

Should there be a modification or cancellation by LUEX / the Service provider, LUEX shall also contact the Traveller/Group leader as soon as possible and seek a possible solution.

LUEX notes explicitly that as an intermediary LUEX cannot assume responsibility for the performance of the Service provider. In particular, LUEX offers individual travel-related products and services to exotic destinations. The Traveller recognises that booking and processing these products and services are more difficult and that a higher degree of flexibility is expected of these than for mass tourism.

 

7. Complaints and ratings

Should the Traveller be dissatisfied with an aspect of the travel-related product or service received in a particular case and wish to submit a complaint, they are to approach the Service provider or their representative directly at the location during their current stay so that this person can attempt to solve the problem. LUEX recommends notifying the Service provider in text form that documents the shortcomings, if possible with the aid of photos.

If the problem cannot be resolved during the stay, the Service provider must be contacted within 30 days of returning from the trip. The Service provider should then respond to the correspondence according to the applicable laws and regulations. Receipt should be confirmed in 14 days and a full response received within 28 days. If this is not the case, an explanation for the delay should be received from the Service provider.

Should the travel-related product or service not match the description on the LUEX platform, the customer must approach the Service provider or their representative directly at the location during the customer's stay. LUEX shall support customers with respect to their complaint. LUEX is to be informed of the facts involved in the situation as soon as possible in order to be able to assist in finding a solution.

The Service provider is to be contacted immediately in the event of flight or transportation problems. Customers are to check information and the general terms and conditions given to customers via the Service provider before the commencement of travel.

 

8. Visa, passport and travel regulations

The Traveller/Group leader shall pay attention to the special visa, passport and travel regulations for the Travellers and their country of destination. LUEX makes every effort to inform customers as comprehensively and accurately as possible. To the extent that LUEX draws attention to particular details, this can only be considered as non-binding information. Considering the high number and frequency of possible amendments to regulations, Travellers/Group leaders are requested to contact the relevant embassy/consulate for the particular destination. In this respect LUEX can assume no responsibility whatsoever for any assurance, guarantee, currency or accuracy of the information. The information provided by Travellers’ ministries of foreign affairs are a reliable source with respect to many travel destinations.

It is the sole responsibility of the Traveller/Group leader to ensure that all Travellers are in possession of all requisite travel documents (passport, Visa, etc.) at the commencement of travel and that all Travellers fulfil the health requirements.

 

9. Insurance

To the extent that it is not expressly offered, insurance cover does not constitute part of the travel-related products and services offered. LUEX recommends that customers take out travel insurance, in particular travel cancellation cost insurance and in certain circumstances overseas travel insurance, including an overseas health cover component. LUEX names a reliable partner offering the relevant insurance policies to its customers at: http://www.luex.com/info/insurances.html.

 

10. Liability, responsibility

LUEX depends on the information provided to it by the Service providers with respect to the details of the travel-related goods and services. LUEX has only extremely limited opportunities to check such information with respect to their accuracy and completeness. Consequently, LUEX is unable to provide any guarantees or assurances with respect to the completeness, accuracy or currency of such information. The same applies for any other information made available by third parties.

LUEX is not liable for the availability of the travel-related product or service at the time of booking or for the performance of the booked travel-related product or service by the Service provider.

Within the scope of its performance obligations, LUEX is only liable for any losses that may result in the following cases, irrespective of legal grounds: The statutory regulations shall apply with the following restriction: Liability or minor negligence on the part of LUEX or its vicarious agents is excluded, provided that neither an essential contractual obligation was breached nor is there a case of initial incapacity, impossibility or default on the part of LUEX. Otherwise liability is limited to the value of the travel-related products and services booked, in any case however to predictable and typical losses. The exclusions of liability or facilitation shall apply in the same manner to the executive bodies of LUEX, as well as to their vicarious agents.

Travellers and Group leaders shall be liable to LUEX for each and every reservation/booking that is made in bad faith or with deceitful intent or with erroneous or incomplete personal data. The opportunity to book travel-related goods and services may only be utilised in order to make legal bookings as a Traveller or as a Group leader for a third party. At the same time, in utilising the offerings the Group leader guarantees that they are authorised and are permitted to act in the name of fellow travellers. In the event that there is a breach of these guarantee, the Group leader is liable without limitation to LUEX and their respective Service providers for the losses resulting from the aforesaid person’s actions.

In many countries there are safety standards that differ from those generally found in Europe, Australia or the USA. Travelers/Group leaders are strongly encouraged, also in their own interest, to access information once again immediately before commencing travel in accessible sources, such as the internet pages of the Foreign Office, with respect to changes in the travel regulations and safety warnings for the country of destination.

 

11. Final provisions

Should business terms and conditions or parts of the agreement be or become invalid, the validity of the remaining parts of the agreements shall not be affected.

Amendments or additions to all agreements, including a divergence from these general terms and conditions, are only possible in text form (written, by fax or e-mail). Oral agreements require written confirmation to be valid.

All communication between LUEX and a Traveller/Group leader is to be undertaken by e-mail if possible. The Traveller/Group leader therefore promises to receive and read e-mails and implement the information/instructions from LUEX accordingly. LUEX must be informed immediately of changes in contact details.

All contractual relations between LUEX, its customers and Service providers are subject exclusively to German law - with the exception of the UN Contract for the International Sale of Goods (CISG) convention. Köln shall be the mutually agreed place of jurisdiction for non-German Travellers.

Your persönlicher Experte für diese Reise

Bernardo Ralão
Product Manager Surf

Bernardo Ralão ist entlang der portugiesischen Küste aufgewachsen und hat dort jeden Swell mitgenommen, bevor er seinen eigenen Weg mit einem Surf-Coaching-Projekt und einer Surfschule eingeschlagen hat. Er lebt den Surf-Lifestyle komplett — von feinster Technikfeile über Nerd-Talk zu Board-Designs bis hin zum Scouting neuer Breaks und der Planung der nächsten Mission. Für ihn ist Surfen der perfekte Mix aus Progression, Kreativität und Abenteuer. Seine liebsten Sessions? Die, die er mit Freunden in Portugal teilt.

Lerne andere Experten kennen
Tim Heising
Managing Director
Julia Heising
Product Manager Surf
Benoit Labat Camy
Product Manager Surf

Warum du bei uns buchen solltest

  • Convenient bookings
    Convenience with a Personal Touch
    Great Availability
    Safe and Secure Bookings
    Best Price Guarantee
  • Finest Selection
    Remote and unique
    Bespoke high-end trips
    Crafted for ultimate satisfaction
  • Objective Experts
    Knowledgeable
    Independent
    Excellent
    Was sagen unsere Kunden über
    • trustpilot
      Knowledgeable

      They aren't travel agents with a surf related website, but actual surfers that are experienced in both surfing and the places that they offer travel too.

      Some of the other agents which brag as being leaders in this field are far from it.

      Mehr erfahren
      trustpilot
      Knowledgeable

      The best by far. Their actual surfers and not just travel agents that have stood up on a foamy once upon a time.
      Having tried every other agent acting in the Maldives and the surfing industry. I have finally found one that actually gets it. They aren't travel agents with a surf related website, but actual surfers that are experienced in both surfing and the places that they offer travel too. Some of the other agents which brag as being leaders in this field are far from it. There has always been some headache such as overbooking, inferior boats, or just general misinformation. These guys get it, finally.

      Jez Browning
      Jez Browning
    • google
      Independent

      He was so helpful answering a million questions over weeks leading up to departure and his suggestions about different boats, itineraries, location and the benefits of a surf guide did not seek to overstate the good things or gloss over the less desirable factors.

      Mehr erfahren
      google
      Independent

      Wanted to say a huge thank you to Ignacio and the team for helping us put together a fantastic Maldives surf trip! He was so helpful answering a million questions over weeks leading up to departure and his suggestions about different boats, itineraries, location and the benefits of a surf guide did not seek to overstate the good things or gloss over the less desirable factors. They were really constructive, pragmatic and importantly, accurate! Our group of 7 just surfers left Male very very happy men and we already planning our next trip to the Maldives. Have and will continue to recommend LUEX and Ignacio in particular, thank you again for such a great job!! Much appreciated - Adrian from Western Australia.

      Adrian Strang
      Adrian Strang
    • google
      Excellent

      Ignacio was brilliant to deal with - answered all our questions, gave some excellent advice and recommendations which really changed our trip.

      Mehr erfahren
      google
      Excellent

      We booked Sea Farer for a 10 night stay in the Maldives through Ignacio and had an amazing time!
      Ignacio was brilliant to deal with - answered all our questions, gave some excellent advice and recommendations which really changed our trip. The Sea Farer is the perfect boat - so much space, the crew were excellent and the food was delicious. We were a group of 8 intermediate Aussie surfer girls and this was just the perfect trip for us. It was a once in a lifetime experience and we're grateful that it all worked out so well! Highly recommend this boat, this company and Ignacio. We still can't wipe the smile from our faces :)

      Kindy Kindy
      Sea Farer
      Kindy Kindy
      Sea Farer
    • google
      Knowledgeable

      I really appreciated the quick responses and intimate knowledge he has of the area. Will use them again.

      Mehr erfahren
      google
      Knowledgeable

      I've done surf trips with many different companies and this is the first time I've felt compelled to write a review. Ignacio went above and beyond setting us with everything we needed for our Mentawai trip. I really appreciated the quick responses and intimate knowledge he has of the area. Will use them again.

      Blair Mathieson
      Blair Mathieson
    • google
      Independent

      Martin and his team have visit all the places they recommend many times, so they definitely know how it is on site and what to look for. This makes a huge different to many other agency's out there who just recommend stuff on average ratings or best commission fee.

      Mehr erfahren
      google
      Independent

      Thank You Martin, Ignacio and Giulia!
      Outstanding customer Service, best prices and super experience!
      I have booked for the 2nd time with LUEX and I can 100% recommend these guys. They are just nice, they have visit all the places they recommend by themselves and they just take care of your whole trip!
      The two bookings I made was for surfing Maldives. Its not easy to find out how the waves are in the Maldives and which resort is best for your needs and have the best swells at certain times. Martin and his team have visit all the places they recommend many times, so they definitely know how it is on site and what to look for. This makes a huge different to many other agency's out there who just recommend stuff on average ratings or best commission fee.
      price:
      they can match up any price you'll find in the internet, so you won't pay extra for the service even though you should. So why not take advantage of the great service they offer.
      Service:
      Quick response rate (usually same day), really nice guys and no matter what issues you have, they can support you and take care of you. Sometimes they can work out even better deals than you find on the internet.
      I will defiantly come back here next year for more surf trips and also big mountain skiing
      See you in the water :)

      Alexander Kauffmann
      Alexander Kauffmann
    • google
      Excellent

      Ignacio at LUEX was instrumental in helping us design the most epic surf trip ever. He responded quickly to emails, gave excellent insider advice on surfing details and accommodation and was patient and flexible with our booking during the Covid epidemic.

      Mehr erfahren
      google
      Excellent

      Ignacio at LUEX was instrumental in helping us design the most epic surf trip ever. He responded quickly to emails, gave excellent insider advice on surfing details and accommodation and was patient and flexible with our booking during the Covid epidemic.
      Honestly, it was the best surf trip that our family has ever had. Still glowing in the aftermath of our 2 magical months spent surfing in Indo.
      We will definitely book again with LUEX for our next surf trip to the Maldives or Indo.
      I highly recommend Ignacio as your trip planner.

      Kirsten Wardman
      Kirsten Wardman
    • google
      Knowledgeable

      The best, most knowledgeable and most professional surf tour operators out there. Always a pleasure booking through them.

      Giulio
    • google
      Independent

      Staff from LUEX, especially Tim really professional, helpful and trustful guy.
      Always good advises and best prices.
      Totally reliable and recommendable as travel agency…

      Marc Piwko
    • google
      Excellent

      Booked two surf trips to the maldives with them and excellent process throughout. Excellent communication and everything went really well, which in covid times is not easy. Definitely would 100% recommend to anyone.

      Albert Ollé
    • google
      Knowledgeable

      Martin at LUEX got us set up for a great family surf trip to the Maldives. Appreciated his expertise of the area and service was good overall.

      Kevin Wilson
    • trustpilot
      Independent

      If in doubt - DO IT
      Booked 2 Maldives trips with them now and both were excellent: honest information about locations and always at hand to help. Would highly recommend.

      Lisa Adams
    • google
      Excellent

      We had an awesome trip to the maledives and everything was organised perfectly by LUEX!

      Jakob Hoffmanns
    • google
      Knowledgeable

      LUEX is great at planning your dream surftrip! Good communication, attention with the custumer, fair price and knowledge to provide what you are looking for. Super reccomend!

      Rodrigo de Geus Cervi
    • trustpilot
      Excellent

      Maldives boat trip
      Amazing company. Nothing was too much trouble for LUEX and in particular Martin during these tricky travel times. Boat trip was truly memorable, with superb boat/crew/food and some great waves:)

      Scott Wayman
    • trustpilot
      Excellent

      We only had to think about our flights (which he offered himself to help us too) and we were set to a perfect surf trip. I can’t imagine organizing a surf trip without LUEX next time.

      Mehr erfahren
      trustpilot
      Excellent

      We had the trip of our lives. Since day 1 Ignacio was so helpful and the organization was perfect. We only had to think about our flights (which he offered himself to help us too) and we were set to a perfect surf trip. I can’t imagine organizing a surf trip without LUEX next time.

      Nicolas Allende
      Nicolas Allende
    • trustpilot
      Excellent

      What a fantastic trip I had!
      Thanks so much to Tim and the entire LUEX crew to seriously go above and beyond to make my trip to the Maldives all that more special. Your prompt communication, attention to detail AND patience was much appreciated.

      Mehr erfahren
      trustpilot
      Excellent

      What a fantastic trip I had!
      Thanks so much to Tim and the entire LUEX crew to seriously go above and beyond to make my trip to the Maldives all that more special. Your prompt communication, attention to detail AND patience was much appreciated. I always wanted to go surf in the Maldives, but I had no idea A, where to go, and B, where to stay. Tim was kind enough to exchange probably close to 30 emails, taking the time to discuss every single option that was available that matched my budget and preferences. I honestly never had a better customer experience and thought I was in good hands throughout the booking process. Everything lined up perfectly, and I had ten unforgettable days in paradise, surrounded by good people and pumping waves. Again, thanks so much for all your efforts. I'm already planning my next trip and you, Tim, are the first person I will contact.

      Bryce C
      Bryce C
    • trustpilot
      Excellent

      We will be back!
      My wife and I booked through many adventure companies already in the past, but the dedication, support and expertise of LUEX are outstanding. We just booked a trip to the Maldives and have been incredibly happy with all the support and advice we got.

      Mehr erfahren
      trustpilot
      Excellent

      We will be back!
      My wife and I booked through many adventure companies already in the past, but the dedication, support and expertise of LUEX are outstanding. We just booked a trip to the Maldives and have been incredibly happy with all the support and advice we got. We have never been as far from home and had many questions and concerns that were addressed very timely. They even sent us photos, videos and maps as well as their own experience, which was extremely helpful. We are very excited about our trip and will be back for our next holiday for sure. Thanks so much!

      Logan Meyers
      Logan Meyers
    • google
      Excellent

      Great service! I would always recommend again to book with luex! Especially Martin is really good in finding great deals!

      Lauritz Loske
    • google
      Remote and unique

      I've been on two great backcountry ski trips arranged through LUEX in far flung corners of the planet! Great advice, competitive prices and a very professional, personalised service.

      Martin Watton
    • google
      Bespoke high-end trips

      Great service and top of the line surfing trips

      Ori Burshtine
    • google
      Crafted for ultimate satisfaction

      Ignacio at LUEX was instrumental in helping us design the most epic surf trip ever. He responded quickly to emails, gave excellent insider advice on surfing details and accommodation and was patient and flexible with our booking during the Covid epidemic.

      Mehr erfahren
      google
      Crafted for ultimate satisfaction

      Ignacio at LUEX was instrumental in helping us design the most epic surf trip ever. He responded quickly to emails, gave excellent insider advice on surfing details and accommodation and was patient and flexible with our booking during the Covid epidemic.
      Honestly, it was the best surf trip that our family has ever had. Still glowing in the aftermath of our 2 magical months spent surfing in Indo.
      We will definitely book again with LUEX for our next surf trip to the Maldives or Indo.
      I highly recommend Ignacio as your trip planner.

      Kirsten Wardman
      Kirsten Wardman
    • google
      Remote and unique

      Martin and the guys at LUEX are extremely knowledgeable, attentive, responsive and have contacts with the coolest places in the best surfing spots across the globe. I have been using them for a long time and plan on keeping doing that for my surfing trips to come!

      Ugo Vitali
    • google
      Bespoke high-end trips

      Amazing service! The product offering and the service from LUEX reps is outstanding. Nacho made sure of having every detail figured out so we could just focus on relaxing and enjoying our holidays! Will book a trip again for sure, hopefully soon!

      Nicolas Roemmers
    • trustpilot
      Crafted for ultimate satisfaction

      Perfect service!!
      I wanted to book a surf camp to learn surfing and had no idea where to go. The web offers trillion of camps and I didn’t know which to book. Giulia from LUEX was fantastic and helped me find the right place.

      Mehr erfahren
      trustpilot
      Crafted for ultimate satisfaction

      Perfect service!!
      I wanted to book a surf camp to learn surfing and had no idea where to go. The web offers trillion of camps and I didn’t know which to book. Giulia from LUEX was fantastic and helped me find the right place. Had a great time and will definitely come back to LUEX to book my next surf trip.

      Moe Said
      Moe Said
    • trustpilot
      Remote and unique

      Always the best experience to book with LUEX. They are fast to answer, knowledgeable, and they just have a lot options to choose from. Just smooth.

      DerBoss Persönlich
    • trustpilot
      Bespoke high-end trips

      after some surf trips in the past i trusted the guys from luex to arrange a heli boarding trip in bc (coastal range) and i had an amazing experience- what makes the difference is that luex will analyse your profil/skills and try to find the best options for you

      Mehr erfahren
      trustpilot
      Bespoke high-end trips

      amazing company/crew
      after some surf trips in the past i trusted the guys from luex to arrange a heli boarding trip in bc (coastal range) and i had an amazing experience- what makes the difference is that luex will analyse your profil/skills and try to find the best options for you- they know all the areas and operators first hand because they share your passion- i am looking forward to my next heli trip 1.week of march- gregory / luxemburg

      Gregor Ott
      Gregor Ott
    • trustpilot
      Crafted for ultimate satisfaction

      This was the best finding ever. They are knowledge and personal, and get out of their way to solve and get a solution for you. I will book again with them for sure, as I trust their recommendation.

      Mehr erfahren
      trustpilot
      Crafted for ultimate satisfaction

      This was the best finding ever. They are knowledge and personal, and get out of their way to solve and get a solution for you. I will book again with them for sure, as I trust their recommendation. James particularly has been very accommodating with last minute trip changes and couldn’t be more grateful. Super recommended!

      Jerusa Moura
      Jerusa Moura
    • trustpilot
      Remote and unique

      I've booked several trips through LUEX already and they always deliver! I've been to Sri Lanka and Indonesia, both on land and doing life aboard and I've had some of the best trips of my life

      Mehr erfahren
      trustpilot
      Remote and unique

      LUEX always delivers!
      I've booked several trips through LUEX already and they always deliver! I've been to Sri Lanka and Indonesia, both on land and doing life aboard and I've had some of the best trips of my life. Last trip was for my honeymoon in the Ments. Nacho made sure to have all details figured out so we could just kick back and enjoy our trip! Thanks guys!

      Nicolas Roemmers
      Nicolas Roemmers
    • trustpilot
      Bespoke high-end trips

      Awesome experience!
      My husband had a awesome trip on a helicopter snowboarding trip to Canada. Martin was super awesome getting us a great deal and finding a wonderful group for my husband to join as he was traveling alone.

      Cynthia Palmer Dean
    • trustpilot
      Crafted for ultimate satisfaction

      The LUEX crew are a bunch of absolute legends. (...) All the usual sweaty, stressful logistics of tropical surf travel were eliminated so all me and my buddies had to do was relax and enjoy.

      Mehr erfahren
      trustpilot
      Crafted for ultimate satisfaction

      The LUEX crew are a bunch of absolute legends. Every minute facet of my recent trip to Niyama Resort in the Maldives was seamlessly organised by Tim and the team. All the usual sweaty, stressful logistics of tropical surf travel were eliminated so all me and my buddies had to do was relax and enjoy. They even turned the wind offshore and cranked the swell period to 15s in time for our arrival haha now that's service! Can't wait for the next one, thanks guys and speak soon :)

      Maxwell Roche
      Maxwell Roche
    • google
      Crafted for ultimate satisfaction

      I've been travelling under LUEX advise for 3 years now, and I intend to keep doing it. I had so far 2 different trips to Bali, one alone and other in a group - both were amazing! Now planning Nicarágua. So far all for surfing trips on beginner and intermediate level.

      Mehr erfahren
      google
      Crafted for ultimate satisfaction

      I've been travelling under LUEX advise for 3 years now, and I intend to keep doing it. I had so far 2 different trips to Bali, one alone and other in a group - both were amazing! Now planning Nicarágua. So far all for surfing trips on beginner and intermediate level. I really like how the process goes super clear and flexible. The agents are really helpful and have your experience at the top of their minds, advising you on seasons, where to go according to your budget, etc. It's a quite simple and pleasurable experience, you just need to think of surfing :) Thank you James and Ignacio particulary (who are actually surfers and I follow on Insta) =)

      Ana Lopes
      Ana Lopes
    • trustpilot
      Convenience with a Personal Touch

      You can trust these guys. Really trust them.
      I've been working with LUEX for several years now and they always deliver. (...) The site is flexible and adapts, allowing you to manage payments in the most appropriate way.

      Mehr erfahren
      trustpilot
      Convenience with a Personal Touch

      You can trust these guys. Really trust them.
      I've been working with LUEX for several years now and they always deliver. Good on giving advice and suggesting alternatives or add ons that add real value to my surf trips. The site is flexible and adapts, allowing you to manage payments in the most appropriate way.

      João Silva
      João Silva
    • google
      Great Availability

      Quick response rate (usually same day), really nice guys and no matter what issues you have, they can support you and take care of you. Sometimes they can work out even better deals than you find on the internet.

      Mehr erfahren
      google
      Great Availability

      Thank You Martin, Ignacio and Giulia! Outstanding customer Service, best prices and super experience!
      I have booked for the 2nd time with LUEX and I can 100% recommend these guys. They are just nice, they have visit all the places they recommend by themselves and they just take care of your whole trip!
      The two bookings I made was for surfing Maldives. Its not easy to find out how the waves are in the Maldives and which resort is best for your needs and have the best swells at certain times. Martin and his team have visit all the places they recommend many times, so they definitely know how it is on site and what to look for. This makes a huge different to many other agency's out there who just recommend stuff on average ratings or best commission fee.
      price:
      they can match up any price you'll find in the internet, so you won't pay extra for the service even though you should. So why not take advantage of the great service they offer.
      Service:
      Quick response rate (usually same day), really nice guys and no matter what issues you have, they can support you and take care of you. Sometimes they can work out even better deals than you find on the internet.
      I will defiantly come back here next year for more surf trips and also big mountain skiing
      See you in the water :)

      Alexander Kauffmann
      Alexander Kauffmann
    • google
      Safe and Secure Bookings

      ... And then COVID hit!
      Ignacio at LUEX was an absolute lifesaver and legend, as he worked with the relevant stakeholders to keep postponing and prolonging our booking until we were able to actually get on a flight and go!

      Mehr erfahren
      google
      Safe and Secure Bookings

      I had initially booked a trip through LUEX to the Mentawai's for my partner's birthday 3 years back... And then COVID hit!
      Ignacio at LUEX was an absolute lifesaver and legend, as he worked with the relevant stakeholders to keep postponing and prolonging our booking until we were able to actually get on a flight and go! We had the most magical time as the first group of guests allowed back on the Aloita island and could not have had a more memorable and remarkable trip! We made lifelong friends, ate the most delicious food and of course, had the most amazing swells! Thank you Ignacio.

      Jana Zafirovska
      Jana Zafirovska
    • google
      Best Price Guarantee

      LUEX is great at planning your dream surftrip! Good communication, attention with the custumer, fair price and knowledge to provide what you are looking for. Super reccomend!

      Rodrigo de Geus Cervi
    • google
      Convenience with a Personal Touch

      Booked two surf trips to the maldives with them and excellent process throughout. Excellent communication and everything went really well, which in covid times is not easy. Definitely would 100% recommend to anyone.

      Albert Ollé
    • google
      Great Availability

      Top service! Super guidance and prompt answers plus very friendly contact. I would absolutely recommend the service of Lineupexplorers!

      Gregor Hausammann
    • google
      Safe and Secure Bookings

      Only 1 week before a highly anticipated, fully paid, dream trip to the Maldives, we found out we were expecting twins, and wouldn’t be able to go on that trip. LUEX went above and beyond to ensure we wouldn’t lose the rights to the trip, which we were able to take 1,5 years later.

      Mehr erfahren
      google
      Safe and Secure Bookings

      We’ve been using LUEX for yearly surf trips for over 7 years ...(and that already tells you something!). Three years ago, only 1 week before a highly anticipated, fully paid, dream trip to the Maldives, we found out we were expecting twins, and wouldn’t be able to go on that trip. LUEX went above and beyond to ensure we wouldn’t lose the rights to the trip, which we were able to take 1,5 years later. We’ve always had an excellent experience with LUEX, but this episode far exceeded our expectations. Needless to say, we’ve continued booking our trips with LUEX, and highly recommended them to anyone looking for a great costumer service. LUEX - You guys rock!!!!

      Joana Antunes
      Joana Antunes
    • google
      Best Price Guarantee

      I've been on two great backcountry ski trips arranged through LUEX in far flung corners of the planet! Great advice, competitive prices and a very professional, personalised service.

      Martin Watton
    • google
      Convenience with a Personal Touch

      Super quick, detailed information and smooth booking.

      Malte Wigger
    • google
      Great Availability

      Always the best experience to book with LUEX. They are fast to answer, knowledgeable, and they just have a lot options to choose from. Just smooth.

      surfing kiel
    • trustpilot
      Best Price Guarantee

      I have always had the best experience with LUEX and I would never look elsewhere! They are amazing through the whole process and get you the best rates.

      Mehr erfahren
      trustpilot
      Best Price Guarantee

      I have always had the best experience with LUEX and I would never look elsewhere! They are amazing through the whole process and get you the best rates. I have worked with Giulia Manfrini on booking my trip to Fiji and Ignacio (Nacho) Echandi for Mentawais. Both are amazing and you can trust that they will do an amazing job. Look not further when you are booking your epic surf trips. LUEX gets the job done!

      Kento Tamaki
      Kento Tamaki
    • google
      Convenience with a Personal Touch

      Fast, friendly and customized service! Highly recommended

      Gustavo Thibau
    • google
      Great Availability

      All the information I needed were clarified for me many times, since basics information about the Hotels as well as information of the waves, seasons, etc... the answers got back to me very quickly and Giulia (Agent) was very helpful.

      Mehr erfahren
      google
      Great Availability

      I used LUEX for two times '18 and '19, I had very good impressions, all the information I needed were clarified for me many times, since basics information about the Hotels as well as information of the waves, seasons, etc... the answers got back to me very quickly and Giulia (Agent) was very helpful. I look forward plan my next trip soon with them.

      Jorge
      Jorge
    • trustpilot
      Best Price Guarantee

      We had excellent customer service in April to plan our surf holiday with toddler in tow! Despite my hundreds of questions and deliberations Martin was patient and gave honest great advice, he also price matched and we got a great holiday. Would definitely book with them again.

      Abi
    • trustpilot
      Convenience with a Personal Touch

      Trip to the Maledives with LUEX. We booked a perfect trip via LUEX to the Maledives and everything went without any problems!

      Jakob Hoffmanns
    • google
      Great Availability

      We planned this trip prior to Covid and were forced to postpone it a few times. Ignacio was available at all times to help navigate the extensions and answered all our concerns promptly.

      Mehr erfahren
      google
      Great Availability

      Thank you Ignacio and the LUEX team in all your help coordinating my family trip to Fiji .
      We planned this trip prior to Covid and were forced to postpone it a few times. Ignacio was available at all times to help navigate the extensions and answered all our concerns promptly. We have been in contact for well over a year and he never dropped the ball once. We are finally on our way this August!!
      Can’t wait . Thank you Ignacio for all your help.
      And their pricing is amazing as well.

      Alex Galuz
      Alex Galuz
    • trustpilot
      Convenience with a Personal Touch

      The best choice ever!
      Thanks to LUEX for making our surf trip in Maldives on March 2020 amazing. All booking process was excellent, Giulia was GREAT and helped us in every single moment!
      We will definitely use LUEX for our next surf trips.
      Thank you!

      Sanda
    • trustpilot
      Great Availability

      They are super friendly, have fast support to answer all questions/concerns, flexible and have competitive prices.

      Mehr erfahren
      trustpilot
      Great Availability

      LUEX is my go-to site for all surf trips
      LUEX is my go-to site for ordering all my surf trips multiple times per year. They are super friendly, have fast support to answer all questions/concerns, flexible and have competitive prices. I hassle them all the time with questions for potential trips and they always happily answer! thank you guys!

      Amit Klatchko
      Amit Klatchko
    • trustpilot
      Convenience with a Personal Touch

      Having them organise numerous trips to the Maldives For my self and the group of guys I go with, there’s never a problem. Their payment portal is very easy to use and the agents on the islands are always helpful and knowledgeable. A great team

      Mehr erfahren
      trustpilot
      Convenience with a Personal Touch

      The best team for your trip
      Having used tim and the team at LUEX for a number of years on 4 or 5 trips I can’t recommend them highly enough. Having them organise numerous trips to the Maldives For my self and the group of guys I go with, there’s never a problem. Their payment portal is very easy to use and the agents on the islands are always helpful and knowledgeable. A great team

      Mike Bonurelli
      Mike Bonurelli
    • trustpilot
      Convenience with a Personal Touch

      Before the trip, I appreciated prompt responses and user friendly reservation procedure.
      After my trip in Sri Lanka I can say all the suggestions were great.

      Mehr erfahren
      trustpilot
      Convenience with a Personal Touch

      Simply great
      Perfect support for your vacation!
      I received personalized recommendations about travel and surf spots!
      Before the trip, I appreciated prompt responses and user friendly reservation procedure.
      After my trip in Sri Lanka I can say all the suggestions were great.
      Special thanks to James!

      Ilaria
      Ilaria
        4.8
        Durchschnittliche Bewertung
        284
        Bewertungen
        Bewertungen von sehr zufriedenen Kunden
        LUEX Experts

        Kontaktiere uns