Entdecke den Surf
If the island of Bali is Indonesia’s premier surf destination, then Lombok is a very close second. A zippy 25 minute flight to the east from Denpasar, Lombok boasts not only breathtaking natural beauty, rich culture, and mouth-watering cuisine, but also an endless supply of waves for surfers of all levels, all year round. From playful and rippable waves at Seger Reef to world class lefts at Desert Point, this magical island can rival any other place in the world for epic days in the ocean.
But it's not just the waves that make Lombok special. It is the people, their culture, and the many opportunities you’ll come across to explore the local way of life and immerse yourself in the local traditions that will leave you often speechless, and always wanting more.
Surf Season
One thing is for sure, Lombok has great surf all year around! Just like it’s bigger, more famous brother to the west, Lombok has two dominant surf seasons. Lombok’s peak season is pretty much identical to most parts of Indonesia and runs from April to October and SSW – WSW swells and ESE trades are the norm. This is the time when the usual suspects like Desert Point and Mawi are firing. Expect heavy barrels and heavy crowds at times, but there are plenty of secret spots to be discovered for those willing to take the plunge and seek them out.
Although Desert Point is undoubtedly the main attraction on the island, Lombok has created a reputation for being a solid destination during the Indonesian Archipelago’s rainy season. From October to April, although smaller, but no less consistent, those “mellower” months are heaven for beginners, intermediates all the way to advanced punters who are looking for fun, clean and rippable conditions at Ekas, Gerupuk, Seger or Tanjung Aan if the winds cooperate.
The Waves
Are Guling
Are Guling is a rainy season standout! The large bay features two solid reefbreaks that work best on opposite tides. Like many other spots in Lombok, it’s a pretty far paddle to the middle of the bay, and you’ll have the choice to opt for a boat to drop you there, or wrestle with the currents. Either way, the extra hassle will be rewarded with fun, fast and hollow waves.
The right can hold some pretty decent swell and works best with the pushing tide, while the left is shorter, punchier and works best on a mid-size swell and a higher tide.
Seger Reef
Kuta’s house reef can be described in two words; super fun! Just a short paddle from the main drag, Seger Reef features two waves; a short, fast and shifty right made for big turns, and a more mellow, but rippable left that is a local favourite among beginners and intermediates. The wave works in all tides, except dead low. Both spots truly come to life on a pushing mid tide.
Expect a nasty current to run through the break on a high tide, especially when there is some pulse in the water.
Mawi
Mawi is a dry season swell magnet. Nestled between a hill to the left and a few coves to the right, the set up is beautiful and hard to beat. The wave itself is a super fun, consistent and powerful A-frame that changes with the tide. The right hander is fun and rippable with a zippy barrel section at the end, especially on the lower tide. The lefthander handles some size and works best once the waves are overhead.
On smaller days and / or a higher tide, the wave is great for beginners and intermediates. But once there’s some push in the water, the currents and rips kick in, which can make it a small mission to get b out if you get caught inside.
Ekas
It doesn’t get much more protected from the dry season winds than Ekas. Really two waves, Ekas inside is a mellow a-frame that’s popular with longboarders and intermediate punters. The left is long and rippable, while the right has a few steeper sections for some maneuvers. It needs a little bit of size to truly get going, but once it hits 5ft, it’s just pure fun.
Outside Ekas picks up a ton more swell, but is also more exposed to winds. On the right tide, Ekas produces some nice left barrels that are zippy and hollow. Watch the take-off, as it can throw you off your game as it’s steeper than it looks.
Selong Belanak
With all the world class reefbreaks around, it’s no wonder people keep forgetting about the fun beachbreak 30 minutes up the road from Kuta. Selong Belanak is mellow, pretty and slow - just the right environment for beginners to catch their first wave or start to turn. It doesn’t set the world on fire, but Selong Belanak is just a fun, safe and solid option for people wanting to enjoy themselves.
Tanjung Aan
Tanjung Aan is probably the prettiest beach in all of Lombok. An impressive bay with a long stretch of beach that at first glance, doesn’t offer much surf. However, the bay features an A-frame that has log heaven all over it. It’s mellow, and really long, especially on the smaller, more chilled out days, but once it pulses, Tanjun Aan is a powerful and rippable option on the mid to high tide.
Gerpuk Bay
Wavepark! Gerupuk Bay is one big playground with waves of all shapes and sizes, perfect for any surfer under the sun. Gerupuk is sort of (but not) off the beaten path - a 20 minute scooter ride from Kuta and only accessible by boat. The bay features five different waves, virtually catering to any level and craft of choice.
Inside Gerupuk
Long, mellow righthander that always seems to have a wave, not matter the tide or size. If you don’t mind the traffic, this is a great option if you are after some rippable waves never too fast, never too slow, never too steep, never too fat - just perfect!
Inside Gerupuk is a solid beginner option on smaller days as the reef is soft and covered by grass, but don’t let the mellow vibe fool you, the wave packs a punch when the swell kicks in.
Inside Gerupuk | DonDon
DonDon needs some size to start working, as it’s the most sheltered break at Gerupuk Bay, but it’s a super fun and long A-frame that suits all levels. It has an easy take-off and keeps on giving down the line without ever closing out. Due to its location, it can handle quite some size, making it the go-to option if everywhere else is maxing out.
Inside Gerupuk | Outside Right
As the name suggests, Outside Right sits on an exposed reef shelf at the outer corner of the bay. It’s fast, it’s hollow, and it’s fun. The first section has a steep take-off and a perfect Indo-esque barrel usually occupied by advanced punters. The inside section is more mellow and rippable, offering a few opportunities for maneuvers. It’s shallow, especially on low, so keep that in mind.
Inside Gerupuk | Outside Left
The fickle brother on the other side of the bay is no joke. Super exposed, it picks up a ton of swell (and wind), making it a great small day option. The take-off is steep and hollow, but opens up into an epic view on the right tide. Best at mid tide, but a great option for intermediates on high.
Inside Gerupuk | Kids Point
Kids Point only works on big days, making it a safe haven when the rest is maxing out. Nothing too crazy, just a solid and fun righthander popular among intermediates or half of Lombok when the other spots are unsurfable.
- Coaching
- Guiding
- Board Verleih
- Spot-Transfer
- Flughafen Transfer
Deine Unterkunft
- Paare
- Alleinreisende
- Gruppen
- Anfänger
- Longboarder
- Yoga Fans
Xanadu Surf & Yoga Village
Xanadu Surf & Yoga Village is one of our two locations in Kuta, Lombok.
It features only 6 rooms, a swimming pool, outdoor dining area and lounge and a rooftop yoga space. Everything you need for a cosy and comfortable tropical stay.
It is centrally located, within walking distance from all the restaurants and bars.
Cosy King room
Our Cosy King is a spacious room with a super comfy king-size bed and an en-suite bathroom with a rain shower. It can accommodate up to 2 people. Perfect if you're a solo traveller looking for a private room or for a couple.
Cosy Twin room
Our Cosy Twin is a spacious room with two large single beds (1.2 m wide) and a private bathroom. It can accommodate up to 2 people. Perfect for a solo traveller who wants to share a room or a pair of friends wanting to share a room, but not a bed.
If you choose to share the room with another solo traveller, we will do our best to match you by gender, but it may not always possible.
All of our rooms have:
Super comfy beds
Private veranda and pool view
Spacious and minimalistic design, with graphics on the walls done by local artists
Safety box
Desk
Sustainable toiletries
Fluffy bath and pool towels
Fan + AC
Handmade tiles
Daily housekeeping
Water in the room refilled daily
Was dich erwartet
Sie nennen es Xanadu
Xanadu Surf & Yoga in Kuta, Lombok, ist ein einzigartiges Surf- und Yoga-Retreat, das ein unvergessliches Erlebnis für alle bietet, die Abenteuer und Entspannung suchen. Das Retreat liegt an einem wunderschönen Strandabschnitt und ist von üppigen tropischen Gärten umgeben, die den Gästen die perfekte Umgebung bieten, um sich zu entspannen und wieder mit der Natur in Kontakt zu kommen. Eine Besonderheit des Retreats ist das Surf Sisters All Women Retreat, ein einwöchiges Programm, das sich an Surferinnen aller Könnensstufen richtet, um ihre Fähigkeiten zu verbessern und sich mit gleichgesinnten Frauen zu treffen. Das Programm umfasst tägliche Surfstunden, Yogakurse und Workshops zu Themen wie Surfboard-Design und Meeresschutz.
Chiques trifft auf Surf
Das Team des Xanadu Surf & Yoga Village möchte, dass du dich wie ein Teil der Inselfamilie fühlst. Die Ladies und Gentlemen sind mit Leib und Seele dabei, wenn es darum geht, Pakete zu schnüren, die die perfekte Balance zwischen Entspannung und Abenteuer im Paradies bieten. Von dem Moment an, in dem du ankommst, wirst du dich in den Unterkünften im Boutique-Stil wie zu Hause fühlen, wo man an jedes Detail gedacht hat, um deinen Aufenthalt so komfortabel und angenehm wie möglich zu gestalten. Es ist nicht nur ein Urlaub, sondern eine Erfahrung, die dir hoffentlich ein Leben lang in Erinnerung bleibt.
Longboard Retreat - Die Zehen auf die Nose bekommen
Für Liebhaber des Longboarding bietet das Xanadu Surf & Yoga Village auch ein Longboard Retreat an, ein einwöchiges Programm, das sich auf die Kunst und Technik des Longboard-Surfens konzentriert. Das Retreat umfasst täglichen Longboard-Unterricht, Yogakurse und Workshops zu Themen wie Boarddesign, Wellenlesen und Stil. Die Gäste können auch andere Aktivitäten wie Strandsäuberungen, kulturelle Ausflüge und Lagerfeuer unter dem Sternenhimmel genießen.
Niemals ein langweiliger Moment in Xanadu
Das Xanadu Surf & Yoga Village bietet eine Reihe von Aktivitäten und Annehmlichkeiten für alle Gäste, darunter tägliche Surfstunden, Yogakurse und geführte Touren in die Umgebung. Das Restaurant des Retreats serviert gesunde und köstliche Mahlzeiten, die mit Zutaten aus der Region zubereitet werden, und die Bar bietet eine Auswahl an erfrischenden Getränken und Cocktails.
5 Gründe, sich für Xanadu Village zu entscheiden:
- Weltklasse-Surfspots für alle Erfahrungsstufen.
- Schöne, komfortable und umweltfreundliche Unterkünfte.
- Tägliche Yogakurse und Wellness-Programme, um dein Surferlebnis zu verbessern.
- Die Möglichkeit, am Surf Sisters Retreat für Frauen teilzunehmen, um sich zu vernetzen, zu stärken und zu inspirieren.
- Atemberaubende natürliche Umgebung mit Zugang zu lokalen Märkten und kulturellen Erlebnissen.
Surfing sessions
Enjoy 2 or 1 daily surf sessions with all the gear included.
Photo and video analysis
The best way to get better is by seeing yourself on the wave, our photographers will help you keep those incredible memories alive
Surf Theory
We've condensed the theory so that you can improve dramatically and really understand the fundamentals of surfing.
Yoga sessions
Enjoy free daily restorative yoga sessions on our rooftop.
Swimming Pool
Transport to the breaks
Our delicious food
We believe breakfast is the most important meal of the day. That is why our breakfast menu consists of some staples, such as eggs your way, as well as breakfast specials with a twist inspired by local cuisine. Oh, did we mention our food is also very instagrammable? See for yourself…
Sunday Dinner
Every Sunday we invite you to a welcome dinner at our communal dining room.
Free flowing water, coffee and tea
Feel free to make yourself a cup of coffee or tea at home in our open lounging area.
Included
Double Trouble
This package is for you if you're travelling with someone and would like to share the Cosy King room together.
Accommodation at Xanadu Village at Cosy King room with a super comfy king-size bed and an en-suite bathroom with a rain shower.
Surf session | The surf session takes anything between 3.5 to 4 hrs with at least 2 full hours in the water.
Yoga | Our yoga classes in Xanadu are not just the typical yoga classes. We have curated our retreat programme to be a holistic transformation experience.
Breakfast | Our creative breakfast menu blends Western breakfast staples with an Indonesian twist.
Welcome dinner | A very tasty welcome and a way of meeting everyone staying the week and the team at Xanadu. Followed by a surf briefing to get ready for the full week of surfing the beautiful waves of South Lombok.
Sunset meditation trip | Close your eyes and take a moment surrounded by waves and nature, just to open them to the stunning view of the setting sun. The sunset meditation on a hill overlooking the ocean is an opportunity to quiet down your mind and connect with nature.
Surf theory | Surf theory will help you understand how the waves are being formed, what is the best place to position yourself for the wave and many more. It is your opportunity to ask questions there is no time for in the water.
Video analysis | There is no better way to set your new surf goals than by seeing yourself on a surfboard. We'll take a closer look at your technique and give you tips on how to improve to achieve your personal surf goal. And you get to keep the videos.
Surf trip excursion | A fun day trip during which we'll take you to a more remote surf spot, away from people. In between the two surf sessions, we'll have a picnic on the beach.
Board rental | We have a range of surf boards available between 6'0 to 9'2 so just take your pick.
Love My Privacy
This package is for you if you'd like to have the Cosy King room all to yourself.
Accommodation at Xanadu Village at Cosy King room with a super comfy king-size bed and an en-suite bathroom with a rain shower.
Surf session | The surf session takes anything between 3.5 to 4 hrs with at least 2 full hours in the water.
Yoga | Our yoga classes in Xanadu are not just the typical yoga classes. We have curated our retreat programme to be a holistic transformation experience.
Breakfast | Our creative breakfast menu blends Western breakfast staples with an Indonesian twist.
Welcome dinner | A very tasty welcome and a way of meeting everyone staying the week and the team at Xanadu. Followed by a surf briefing to get ready for the full week of surfing the beautiful waves of South Lombok.
Sunset meditation trip | Close your eyes and take a moment surrounded by waves and nature, just to open them to the stunning view of the setting sun. The sunset meditation on a hill overlooking the ocean is an opportunity to quiet down your mind and connect with nature.
Surf theory | Surf theory will help you understand how the waves are being formed, what is the best place to position yourself for the wave and many more. It is your opportunity to ask questions there is no time for in the water.
Video analysis | There is no better way to set your new surf goals than by seeing yourself on a surfboard. We'll take a closer look at your technique and give you tips on how to improve to achieve your personal surf goal. And you get to keep the videos.
Surf trip excursion | A fun day trip during which we'll take you to a more remote surf spot, away from people. In between the two surf sessions, we'll have a picnic on the beach.
Board rental | We have a range of surf boards available between 6'0 to 9'2 so just take your pick.
Social Animal
Are you travelling solo but would like to share a Twin room with another traveller? This package is for you.
Accommodation at Xanadu Village at Cosy Twin room*, a spacious room with two large single beds (1.2 m wide) and a private bathroom. It can accommodate up to 2 people. Perfect for a solo traveller who wants to share a room or a pair of friends wanting to share a room, but not a bed.
Surf session | The surf session takes anything between 3.5 to 4 hrs with at least 2 full hours in the water.
Yoga | Our yoga classes in Xanadu are not just the typical yoga classes. We have curated our retreat programme to be a holistic transformation experience.
Breakfast | Our creative breakfast menu blends Western breakfast staples with an Indonesian twist.
Welcome dinner | A very tasty welcome and a way of meeting everyone staying the week and the team at Xanadu. Followed by a surf briefing to get ready for the full week of surfing the beautiful waves of South Lombok.
Sunset meditation trip | Close your eyes and take a moment surrounded by waves and nature, just to open them to the stunning view of the setting sun. The sunset meditation on a hill overlooking the ocean is an opportunity to quiet down your mind and connect with nature.
Surf theory | Surf theory will help you understand how the waves are being formed, what is the best place to position yourself for the wave and many more. It is your opportunity to ask questions there is no time for in the water.
Video analysis | There is no better way to set your new surf goals than by seeing yourself on a surfboard. We'll take a closer look at your technique and give you tips on how to improve to achieve your personal surf goal. And you get to keep the videos.
Surf trip excursion | A fun day trip during which we'll take you to a more remote surf spot, away from people. In between the two surf sessions, we'll have a picnic on the beach.
Board rental | We have a range of surf boards available between 6'0 to 9'2 so just take your pick.
* If you choose to share the room with another solo traveller, we will do our best to match you by gender, but it may not always possible.
GT&C
LineUpEXplorers GmbH (hereinafter LUEX), Köln, provides an internet-based intermediary platform for global travel-related products and services. For this purpose LUEX operates a travel information, communication and booking system on the internet. This offers travel-related products, services, and information. These terms and conditions govern the use of the entire LUEX offerings, also in particular the booking of trips, travel components and services. LUEX reserves the right to make provision for supplementary terms and conditions for certain travel-related offerings or destinations. As LUEX acts only as an intermediary, the specific and general terms and conditions of any third party offering a product or service shall also apply additionally. In the event of conflicting conditions, the general terms and conditions of LUEX shall apply preferentially.
The parties to the legal relations shall be designated as "Travellers", with a person who also makes a booking for one or more Travellers designated as a "Group leader". The member of a tour group shall also be designated as a "Group member". "Service provider" designates a company or person that delivers the actual product or service - usually on location at the destination - that LUEX (Intermediary) offers to Travellers.
1. Intermediary platform operator designation and information
LineUpEXplorers GmbH (abbreviated as LUEX)
Managing Director Tim Heising
Court Registration: HRB 99297 Cologne
Lütticher Str. 10
50674 Köln
Germany
VAT ID No.: DE221867890
Telephone: LUEX general: +49 231 97676992
LUEX bookings Surf: +49 231 97676992
LUEX bookings Snow: +49 231 97676994
Fax: +49 231 58695399
Skype: LUEX general: luex-lineupexplorers
LUEX bookings Surf: luex-surf
LUEX bookings Snow: luex-snow
2. Website
The website constitutes the fundamental information that LUEX provides to Travellers. The offers, representations, data, software, images, illustrations and information are subject to copyright in virtually their entirety. To the extent that the design, photos, selection and manner of composition and preparation have been prepared by LUEX, the rights are held exclusively by LUEX. Large quantities of information, offers and images are delivered by third parties, in particular also by Service providers. This content is also legally protected by copyright, trademark and competition law and may not be copied, transmitted or used in any manner other than within the scope of the website without the prior express written authorisation of LUEX or the rights holder, if applicable.
LUEX shall make every effort to update information and prices at all times. Nevertheless, there may be differences due to the volume of data, information and parameters. Prices and specifications can be found based on the individually prepared offering. The booking confirmation and the price calculated for the Traveller are definitive.
LUEX is unable to monitor or check all information provided, especially links to other websites. LUEX is unable to maintain and update this content. In this respect, LUEX is unable to assume any responsibility.
3. Intermediary services
LUEX facilitates the provision of travel-related products and services by Service providers in the form of travel modules and services. LUEX is not a tour operator and does not deliver, own or control any of the travel-related products and services on offer. The travel-related products and services are delivered directly by the Service provider. The offerings provided by LUEX are intended for natural persons. In this context, the Traveller / Group leader making the booking must be at least 18 years of age. A Group leader aged 18 years or over must book for under-age travel companions. The offerings are primarily intended for Travellers from Germany. In utilising this offering, the Group leader making the booking promises that they are authorised to act on behalf of their travel companions, in particular to arrange travel-related services and to conclude contractual arrangements in the name of the Travellers. The Group leader is liable to LUEX as the joint and several debtor in addition to the individual Travellers for the payment of the travel-related products and services booked. Legally binding declarations received by the Group leader are deemed to have been received by all Travellers in the tour group.
4. Bookings
To the extent that no further commitment periods have been agreed, the following shall apply: By filling in the booking templates and confirming the booking procedure, the Traveller/Group leader commissions LUEX to finalise the intermediated procurement with the Service provider. A confirmation of receipt from LUEX with respect to an order immediately after the Traveller/Group leader has transmitted the data does not constitute a binding confirmation of the intermediated travel-related products and services.
Immediately upon receipt of the booking, LUEX shall assess the availability of all the booked products and services from the Service provider/s. Following this assessment, the Traveller/Group leader shall be issued a booking confirmation. The Traveller/Group leader is obliged to check this confirmation carefully immediately upon receipt. If information appearing on the confirmation or in another document is incorrect or incomplete, the Traveller/Group leader is obliged to inform LUEX immediately - in text form if possible. Alterations at a later point in time can only be considered if LUEX could reasonably be expected to make such changes. Unreasonable alterations are such changes in particular that involve additional costs for LUEX, unless the Traveller/Group leader reimburses these costs.
A binding agreement between the Traveller and the respective Service provider shall only eventuate when the binding booking confirmation has been transmitted to the Traveller/Group leader; the automatic LUEX confirmation of receipt is not a booking confirmation.
The following applies when a Group leader makes a booking for several Travellers: With their booking, the Group leader confirms that they are permitted to legally represent the group members (Travellers) and that the Group leader is permitted to make and receive declarations on behalf of the group members. If travel vouchers are dispatched, they shall be sent solely to the Group leader for the whole tour group. Payments shall be processed exclusively through the Group leader with debt discharging effect.
The contractual obligation of LUEX is limited to the proper intermediation of the booked travel-related products and services. The contractual obligations of LUEX do not include the delivery of the booked product or service.
5. Payments, cancellation charges
LUEX is entitled to demand payment of deposits and outstanding amounts in accordance with the general terms and conditions as well as the terms and conditions of payment of the Service provider of the mediated product or service. Payment shall be collected as instructed by the respective Service provider. It is possible that the method of payment accepted by the Service provider may differ from the standard modes of payment used by LUEX or in Germany generally. The details are to be found in each of the offerings respectively. To the extent that nothing to the contrary has been agreed, the following shall apply:
Following receipt of the payment request, payment of the deposit indicated on the payment request is to be made in a single payment within one week by means of the payment method indicated. The deposit shall be at least 25% of the total price of the travel-related products or services that have been booked. The outstanding amount for the travel-related products or services is to be paid no later than 30 days prior to the commencement of travel as a single payment by means of the payment method indicated without any further request for payment. In the case of tour groups, the Group leader is responsible for ensuring consistent payment processing. The total price of a tour booked at short notice (within 30 days of tour commencement) is due immediately.
If due payments are not made or not made in full and the Traveller/Group leader does not pay after a reminder with a final due date, LUEX or the Service provider are able to withdraw from the particular agreement, unless LUEX or the Service provider is already responsible for a significant flaw, failing or shortcoming at this time. If the Traveller is responsible for the cancellation, LUEX or the Service provider can demand compensation in accordance with the agreed fixed rates for compensation. If nothing else has been stipulated within the offer/travel confirmation, the fixed rate in the event of the Traveller cancelling more than 30 days prior to departure is 25% of the price of the tour. The Traveller/Group leader is entitled to provide evidence of lower costs or costs that did not eventuate, while LUEX is free to calculate and demonstrate substantially higher costs.
LUEX assumes no currency risks. In order to minimise currency risks, LUEX shall exchange the travel payments received into the target currency of the country of the respective Service provider as soon as possible after receipt of payment. In the event of major currency fluctuations, the Traveller/Group leader shall indemnify LUEX against any proven currency exchange losses. Reimbursements shall be made solely by means of bank transfers in the currency of the recipient. Bank fees and charges shall be borne by the Traveller/Group leader.
If the Traveller/Group leader pays by bank transfer, LUEX can only facilitate a smooth booking process if the Traveller/Group leader uses the designated booking ID in the purpose field of the bank transfer which is specified in the request for payment. Otherwise LUEX may not be able to assign the payment to the correct booking. A failure to do that correctly can result in the cancellation of a trip in the worst-case scenario.
If the Traveller wishes to book not as a private individual, but as a business traveller acting on instructions or as a legal representative, this must be noted already during the booking process and cannot be subsequently altered. This can have taxation consequences and should therefore be carefully considered.
The customer shall receive a payment receipt in the form of a booking confirmation from LUEX showing the total price, either paid or to be paid to the Service provider.
6. Alterations, cancellations, reimbursements
In the event that a confirmed booking is modified or cancelled, LUEX is to be contacted as quickly as possible in this matter such that a possible solution can be sought in consultation with the Traveller/Group leader. Additional costs that result for LUEX or the Service provider shall be borne by the Traveller/Group leader, whereby LUEX reserves the right to invoice a minimum fee of €50 for changes demanded solely by the Traveller.
Should there be a modification or cancellation by LUEX / the Service provider, LUEX shall also contact the Traveller/Group leader as soon as possible and seek a possible solution.
LUEX notes explicitly that as an intermediary LUEX cannot assume responsibility for the performance of the Service provider. In particular, LUEX offers individual travel-related products and services to exotic destinations. The Traveller recognises that booking and processing these products and services are more difficult and that a higher degree of flexibility is expected of these than for mass tourism.
7. Complaints and ratings
Should the Traveller be dissatisfied with an aspect of the travel-related product or service received in a particular case and wish to submit a complaint, they are to approach the Service provider or their representative directly at the location during their current stay so that this person can attempt to solve the problem. LUEX recommends notifying the Service provider in text form that documents the shortcomings, if possible with the aid of photos.
If the problem cannot be resolved during the stay, the Service provider must be contacted within 30 days of returning from the trip. The Service provider should then respond to the correspondence according to the applicable laws and regulations. Receipt should be confirmed in 14 days and a full response received within 28 days. If this is not the case, an explanation for the delay should be received from the Service provider.
Should the travel-related product or service not match the description on the LUEX platform, the customer must approach the Service provider or their representative directly at the location during the customer's stay. LUEX shall support customers with respect to their complaint. LUEX is to be informed of the facts involved in the situation as soon as possible in order to be able to assist in finding a solution.
The Service provider is to be contacted immediately in the event of flight or transportation problems. Customers are to check information and the general terms and conditions given to customers via the Service provider before the commencement of travel.
8. Visa, passport and travel regulations
The Traveller/Group leader shall pay attention to the special visa, passport and travel regulations for the Travellers and their country of destination. LUEX makes every effort to inform customers as comprehensively and accurately as possible. To the extent that LUEX draws attention to particular details, this can only be considered as non-binding information. Considering the high number and frequency of possible amendments to regulations, Travellers/Group leaders are requested to contact the relevant embassy/consulate for the particular destination. In this respect LUEX can assume no responsibility whatsoever for any assurance, guarantee, currency or accuracy of the information. The information provided by Travellers’ ministries of foreign affairs are a reliable source with respect to many travel destinations.
It is the sole responsibility of the Traveller/Group leader to ensure that all Travellers are in possession of all requisite travel documents (passport, Visa, etc.) at the commencement of travel and that all Travellers fulfil the health requirements.
9. Insurance
To the extent that it is not expressly offered, insurance cover does not constitute part of the travel-related products and services offered. LUEX recommends that customers take out travel insurance, in particular travel cancellation cost insurance and in certain circumstances overseas travel insurance, including an overseas health cover component. LUEX names a reliable partner offering the relevant insurance policies to its customers at: http://www.luex.com/info/insurances.html.
10. Liability, responsibility
LUEX depends on the information provided to it by the Service providers with respect to the details of the travel-related goods and services. LUEX has only extremely limited opportunities to check such information with respect to their accuracy and completeness. Consequently, LUEX is unable to provide any guarantees or assurances with respect to the completeness, accuracy or currency of such information. The same applies for any other information made available by third parties.
LUEX is not liable for the availability of the travel-related product or service at the time of booking or for the performance of the booked travel-related product or service by the Service provider.
Within the scope of its performance obligations, LUEX is only liable for any losses that may result in the following cases, irrespective of legal grounds: The statutory regulations shall apply with the following restriction: Liability or minor negligence on the part of LUEX or its vicarious agents is excluded, provided that neither an essential contractual obligation was breached nor is there a case of initial incapacity, impossibility or default on the part of LUEX. Otherwise liability is limited to the value of the travel-related products and services booked, in any case however to predictable and typical losses. The exclusions of liability or facilitation shall apply in the same manner to the executive bodies of LUEX, as well as to their vicarious agents.
Travellers and Group leaders shall be liable to LUEX for each and every reservation/booking that is made in bad faith or with deceitful intent or with erroneous or incomplete personal data. The opportunity to book travel-related goods and services may only be utilised in order to make legal bookings as a Traveller or as a Group leader for a third party. At the same time, in utilising the offerings the Group leader guarantees that they are authorised and are permitted to act in the name of fellow travellers. In the event that there is a breach of these guarantee, the Group leader is liable without limitation to LUEX and their respective Service providers for the losses resulting from the aforesaid person’s actions.
In many countries there are safety standards that differ from those generally found in Europe, Australia or the USA. Travelers/Group leaders are strongly encouraged, also in their own interest, to access information once again immediately before commencing travel in accessible sources, such as the internet pages of the Foreign Office, with respect to changes in the travel regulations and safety warnings for the country of destination.
11. Final provisions
Should business terms and conditions or parts of the agreement be or become invalid, the validity of the remaining parts of the agreements shall not be affected.
Amendments or additions to all agreements, including a divergence from these general terms and conditions, are only possible in text form (written, by fax or e-mail). Oral agreements require written confirmation to be valid.
All communication between LUEX and a Traveller/Group leader is to be undertaken by e-mail if possible. The Traveller/Group leader therefore promises to receive and read e-mails and implement the information/instructions from LUEX accordingly. LUEX must be informed immediately of changes in contact details.
All contractual relations between LUEX, its customers and Service providers are subject exclusively to German law - with the exception of the UN Contract for the International Sale of Goods (CISG) convention. Köln shall be the mutually agreed place of jurisdiction for non-German Travellers.
Operator's address
Xanadu Surf & YogaKuta 83573
Indonesia
9120207400193
Your persönlicher Experte für diese Reise
Nacho, unser argentinischer Surf-Experte bei LUEX, hat Swells in ganz Lateinamerika, Indonesien, Fidschi und den Malediven gejagt. Sein Business-Background hilft – aber sein Herz schlägt fürs Surfen. Wenn er nicht gerade Traumtrips für unsere Kunden plant, flitzt er voll Koffein durch’s Office. Seine Lieblingswellen? Ganz klar in den Mentawais – dort hat er seine Definition von Perfektion gefunden. Bei LUEX bringt er seine Erfahrung ein, um anderen zu helfen, epische Wellen zu scoren.
Warum du bei uns buchen solltest
Convenient bookingsConvenience with a Personal TouchGreat AvailabilitySafe and Secure BookingsBest Price Guarantee
Finest SelectionRemote and uniqueBespoke high-end tripsCrafted for ultimate satisfaction
Objective ExpertsKnowledgeableIndependentExcellent
Wall of Fame - Du kannst nichts falsch machen, wenn sie mit uns gereist sind
Das könnte dir auch gefallen
-
![]()
Malediven - Nord AtolleDie nördlichen Atolle sind nicht so überfüllt und ihr Swell Fenster ist etwas kleiner. Wenn du deine Surfreise auf die Malediven gut planst, kannst du hier alle Wellen für dich alleine haben.
-
![]()
Surf CampsDie besten Wellen zu den günstigsten Konditionen bekommst du in einem Surf Camp
-
![]()
IndonesienTropisches Surfen das ganze Jahr hindurch - Indonesien macht es möglich!
